Kellaway Building Supplies Reviews 559

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the drivers' helpfulness, courtesy, and skill in placing orders precisely where needed. The staff are frequently commended for their friendliness, professionalism, and willingness to assist, both at depots and over the phone. The ordering process is described as easy and efficient, with many appreciating the quick availability and prompt delivery of products. However, some customers experienced issues with delivery reliability and timing, noting instances where orders were delayed or did not arrive as scheduled. A few other people also felt that there were occasional communication problems, such as incorrect information from staff at certain branches or unfulfilled promises regarding delivery times.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering through the... See more

Product

Reviewers highlight positive aspects of product. Customers are pleased with the quality of items like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered fence materials on the website, last night, for collection at the Bath site. I had an early response from the depot this morning to advise the order was ready for collection. The depot staf... See more

Company replied

Rated 5 out of 5 stars

I needed two tonnes of hardcore and this company delivered in every sense. Ordered on Saturday, had a polite confirmation call the same day, and a delivery was arranged for Tuesday with a quick ca... See more

Rated 5 out of 5 stars

Ordered some sleepers and topsoil for some raised beds at 3am, by 10am the same day I received a very friendly call from Andrew to arrange delivery the same day. Perfect service. Especially considerin... See more

Company replied

Rated 5 out of 5 stars

I've ordered a couple of times now from this company, they always follow up with a phone call to arrange delivery. Their driver (I've had the same one) is amazing. It can be quite difficult sometimes... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Construction Material Wholesaler
  3. Home Improvement Store

Written by the company

Welcome to Kellaway Building Supplies. Your local, independent, family owned business priding ourselves on being your Merchant of Choice. With branches around the South West, we offer competitively priced materials and award winning service, delivered by our knowledgeable and friendly team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

559 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service all round …Simon…

Excellent service all round …Simon managed to put the load exactly where I wanted it …would definitely use you guys again 👍

April 24, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Thank you so much for taking the time to leave this 5 star review for us and in particular for our driver. We will make sure he hears about this review coming in for him. We hope to see you again soon! :)

Rated 5 out of 5 stars

Ordered some newall posts

Ordered some newall posts on their website, was an issue but was sorted efficiently thank you to Luke.

April 17, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Paul, thank you for leaving this review. We take customer service very seriously at Kellaway. I know we didn't get things right first time for you, but we are always looking for ways to make improvements to our service. So thank you for feeding back to us. I'm pleased things have been resolved for you now. We hope to see you again soon :)

Rated 5 out of 5 stars

Kellaway Bathrooms are fantastic

Ordered two bathrooms from the Kellaway Bathrooms branch, and the whole process was seamless. The showroom staff are very knowledgable and helpful, and will find ways to save you money! The delivery drivers went above and beyond to put the items as out of the way as possible. Communication during the ordering and delivery process was great. Had absolutely no issues, everything went exactly to plan.
Would absolutely use them again!

April 21, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Elizabeth, thank you so much for leaving this 5 star review. We take customer service very seriously and we are thrilled to receive this feedback for the team. They will be over the moon - thank you :)

Rated 5 out of 5 stars

Very helpful fast delivery

Very helpful fast delivery Alex and Mark gave me great advice highly recommended

April 2, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Karl, thank you for leaving this 5 star review for our branch team. We will share this with them, it will make their day! :)

Rated 5 out of 5 stars

Driver was a really lovely man

Driver was a really lovely man, delivered the soil perfectly and where we needed it.
Many thanks and would highly recommend you to all

April 17, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Brian, many thanks for leaving this 5 star review for us. Please spread the word and we look forward to seeing you again soon! :)

Rated 5 out of 5 stars

My first experience of Kellaway and I…

My first experience of Kellaway and I can say it’s been great. Their communication has been fantastic, service and value for money brilliant. I would definitely use them again and recommend to all.

April 16, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Paul, thank you so much for leaving this 5 star review. At Kellaway we take customer service very seriously so it's great to receive this feedback. We will make sure that the team gets this recognition too. We hope to see you again soon!

Rated 5 out of 5 stars

Delivery ReportDelayed delivery arrived this moring as…

Delayed delivery arrived this moring as expectedafter notification yesterday and skilfully negotiated our shared driveway to deposit Dumpy exactly where required. The driver is an excellentskilled representative for Kellaway!
N.Rutherford

April 15, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Thank you for leaving this 5 star review for us! We hope to see you shopping at Kellaway again soon :)

Rated 5 out of 5 stars

Fantastic

I don't normally leave reviews but I wanted to commend Kellaway for their service.
I've had three orders from them recently and the staff couldn't have been anymore friendly, helpful and accommodating.
Their communication on orders has always been timely with regular updates. Delivery wise we have had the same driver each time who has always been incredible; professional, friendly and always happy to go the extra mile. We live in a busy side street where deliveries could be difficult but the efficiency and skill of offload made it quick, with the least disruption possible. Goods arrived when expected and in good condition. So far, if I could give them 6 stars, I would. Highly recommend

April 8, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Liam, sorry for the slight delay in coming back to you. Thank you so much for leaving this 5 star review. We will feed this back to the branch team and also the driver. We hope to see you again soon :)

Rated 5 out of 5 stars

Good communication from Kellaway

Good communication from Kellaway. Arrived on day expected. Driver friendly and helped to place items in a secure location at back of house. No complaints whatsoever!

April 9, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Emma, sorry for the slight delay in coming back to you. Thank you for leaving this 5 star review for us. We are so pleased to receive this feedback and will ensure it reaches the team involved. We hope to see you again soon :)

Rated 5 out of 5 stars

They were very helpful at the desk and…

They were very helpful at the desk and the yard people too, nothing seemed like it was too much trouble
Its like a breath of fresh air

March 24, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Rodney, thank you for leaving this 5 star review for us. At Kellaway we pride ourselves on offering high quality customer service so it's great to receive this! We hope to see you in branch again soon :)

Rated 5 out of 5 stars

5 star staff customer service

I’ve been dealing with Alex over the last few weeks, he’s been an absolute star, he had gone above and beyond for us. I highly recommend Kellaway and staff at the Chippenham site, they are always polite and helpful.

March 19, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Christian, thank you for leaving this 5 star review for our Chippenham Branch. It's great to receive this feedback regarding our teams in the branch. We will make sure they hear about this, they will be chuffed to bits!

Rated 5 out of 5 stars

Delivery today from the Chippenham…

Delivery today from the Chippenham branch. Came early morning. Didn't get the driver's name but he was very friendly, cheerful and helpful. Very happy with Kellaway. We have used the Bath branch previously to purchase patio flags. They seem to have a wide range of products at competitive prices. (We struggled to find the flags we wanted elsewhere!).

March 18, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Thank you for leaving this 5 star review for our Chippenham branch, we are so pleased you were happy with the service. We take customer service very seriously and review all customer reviews and comments. We look forward to seeing you in branch again soon :)

Rated 5 out of 5 stars

Great service from kellaway

Great service from kellaway . Special thanks to Connor who helped me choose the right skirting and wood plus gave me a good discount. Don’t bother going anywhere else - easy to park, load up and friendly service.
Thanks again from Lionel of Bath Narrowboats

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Quick Delivery

Mark delivered our fence panels ahead of schedule. He was polite and friendly, delivering these to the desired location which was slightly out of the way.

March 6, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Thank you for leaving this 5 star review and comments following your fence panel delivery. We will feed this back to Mark, as a job well done!

Rated 5 out of 5 stars

Delivery

Delivery driver was very friendly went above a beyond . Would recommend this company 100%

March 4, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Leanne, thank you for leaving this 5 star review and positive comments. We will ensure the driver receives this feedback too :) Hope to see you again soon!

Rated 5 out of 5 stars

Professional, friendly and will use again

Was expecting the delivery in the afternoon but came first thing, I didn't get the drivers name but he was very easy going, professional and friendly.
Delivery instructions included that I'd mentioned I had a narrow drive which the driver had no trouble with.
Will use Kellaway again but will follow up with a phone call to get an idea when the delivery might be as no date was given until I called. The gentlemen I spoke to that time was also very friendly so there is obviously a good culture within the company.

March 3, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Paul, thank you for leaving this 5 star review and positive comments. We will track down the relevant driver and ensure he receives this feedback too :) Hope to see you again soon!

Rated 5 out of 5 stars

Kellaways stonehouse

Kellaways stonehouse the driver of the small truck very helpful great guy cheers for your help 10 out of ten

March 3, 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Steven, thank you for leaving this 5 star review for our Kellaway Branch in Stonehouse. It is so nice to receive this positive feedback. We will share this with the team, it will make their day :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look