I ordered fence materials on the website, last night, for collection at the Bath site. I had an early response from the depot this morning to advise the order was ready for collection. The depot staf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Welcome to Kellaway Building Supplies. Your local, independent, family owned business priding ourselves on being your Merchant of Choice. With branches around the South West, we offer competitively priced materials and award winning service, delivered by our knowledgeable and friendly team.
Olympus House, Britannia Road, Patchway, BS34 5TA, Bristol, United Kingdom
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service all round …Simon managed to put the load exactly where I wanted it …would definitely use you guys again 👍

Reply from Kellaway Building Supplies
Ordered some newall posts on their website, was an issue but was sorted efficiently thank you to Luke.

Reply from Kellaway Building Supplies
Ordered two bathrooms from the Kellaway Bathrooms branch, and the whole process was seamless. The showroom staff are very knowledgable and helpful, and will find ways to save you money! The delivery drivers went above and beyond to put the items as out of the way as possible. Communication during the ordering and delivery process was great. Had absolutely no issues, everything went exactly to plan.
Would absolutely use them again!

Reply from Kellaway Building Supplies
Very helpful fast delivery Alex and Mark gave me great advice highly recommended

Reply from Kellaway Building Supplies
Driver was a really lovely man, delivered the soil perfectly and where we needed it.
Many thanks and would highly recommend you to all

Reply from Kellaway Building Supplies
My first experience of Kellaway and I can say it’s been great. Their communication has been fantastic, service and value for money brilliant. I would definitely use them again and recommend to all.

Reply from Kellaway Building Supplies
Delayed delivery arrived this moring as expectedafter notification yesterday and skilfully negotiated our shared driveway to deposit Dumpy exactly where required. The driver is an excellentskilled representative for Kellaway!
N.Rutherford

Reply from Kellaway Building Supplies
I don't normally leave reviews but I wanted to commend Kellaway for their service.
I've had three orders from them recently and the staff couldn't have been anymore friendly, helpful and accommodating.
Their communication on orders has always been timely with regular updates. Delivery wise we have had the same driver each time who has always been incredible; professional, friendly and always happy to go the extra mile. We live in a busy side street where deliveries could be difficult but the efficiency and skill of offload made it quick, with the least disruption possible. Goods arrived when expected and in good condition. So far, if I could give them 6 stars, I would. Highly recommend

Reply from Kellaway Building Supplies
Good communication from Kellaway. Arrived on day expected. Driver friendly and helped to place items in a secure location at back of house. No complaints whatsoever!

Reply from Kellaway Building Supplies
Excellent friendly and helpful service from Steve the delivery driver.
Incredibly polite and welcoming staff, have gone the extra mile to help out more than once. Couldn’t ask for better service.
Great customer care and price for material needed amazing, delivery driver was brilliant very polite
They were very helpful at the desk and the yard people too, nothing seemed like it was too much trouble
Its like a breath of fresh air

Reply from Kellaway Building Supplies
I’ve been dealing with Alex over the last few weeks, he’s been an absolute star, he had gone above and beyond for us. I highly recommend Kellaway and staff at the Chippenham site, they are always polite and helpful.

Reply from Kellaway Building Supplies
Delivery today from the Chippenham branch. Came early morning. Didn't get the driver's name but he was very friendly, cheerful and helpful. Very happy with Kellaway. We have used the Bath branch previously to purchase patio flags. They seem to have a wide range of products at competitive prices. (We struggled to find the flags we wanted elsewhere!).

Reply from Kellaway Building Supplies
Great service from kellaway . Special thanks to Connor who helped me choose the right skirting and wood plus gave me a good discount. Don’t bother going anywhere else - easy to park, load up and friendly service.
Thanks again from Lionel of Bath Narrowboats
Mark delivered our fence panels ahead of schedule. He was polite and friendly, delivering these to the desired location which was slightly out of the way.

Reply from Kellaway Building Supplies
Delivery driver was very friendly went above a beyond . Would recommend this company 100%

Reply from Kellaway Building Supplies
Was expecting the delivery in the afternoon but came first thing, I didn't get the drivers name but he was very easy going, professional and friendly.
Delivery instructions included that I'd mentioned I had a narrow drive which the driver had no trouble with.
Will use Kellaway again but will follow up with a phone call to get an idea when the delivery might be as no date was given until I called. The gentlemen I spoke to that time was also very friendly so there is obviously a good culture within the company.

Reply from Kellaway Building Supplies
Kellaways stonehouse the driver of the small truck very helpful great guy cheers for your help 10 out of ten

Reply from Kellaway Building Supplies
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.