Had a great experience with Kempston Parks Surveyors! Andrew was brilliant! really knowledgeable, explained everything clearly, and made the whole process feel a lot less stressful. You can tell h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delighted with the professional service carried out on a L2 survey and drone. We appreciated Nick’s phone call almost immediately after he completed the work. He outlined the main points and it was gr... See more
Company replied
We've used Kempston Parkes twice now and been impressed with thee service (Nick and Jamie) on both occasions. They take time to talk through the survey and go through your queries, without making you... See more
Company replied
I would highly recommend Andrew Kempston-Parkes who came highly recommended to me by a friend. I contacted Andrew who completed a survey on my house in Cromer Street York and I found Andrew to be very... See more
Company replied
Company details
Written by the company
Our surveyors are well-respected, experienced members of The Royal Institution of Chartered Surveyors (RICS), having worked as Chartered Surveyors in the residential and commercial property industry for over 115 years collectively within the Yorkshire region. Because we are local, we have an in-depth understanding of the property market and can confidently advise on the condition of all types of properties, and make accurate market valuations based on the breadth of our experience. Our local knowledge extends across Yorkshire. We work with clients with properties of all sizes, ages and conditions. Over many years, we have worked with a large number of clients to help them make informed decisions about property purchases. Repeat business is one of our strengths and a true measure of customer satisfaction, which is achieved through high levels of customer service. 💜
Contact info
5 Rydal House, HG11ND, Harrogate, United Kingdom
- 01423789111
- office@kempston-parkes.co.uk
- kempston-parkes.co.uk
4.7
Excellent
58 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly professional
Highly professional. Prompt survey following initial request. Report issued on the same day, very informative. Wouldn’t hesitate to recommend.
May 7, 2026
Unprompted review
We have used the services of Kempston-Parkes Chartered Surveyors
We have used the services of Kempston-Parkes on previous occasions and have once again found Andrew’s advice to be exemplary. He is knowledgeable and thorough and always happy to respond to any questions or points of clarification. We have no hesitation in recommending the firm’s services and would certainly use them again should the need arise.
April 22, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Andrew.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Level 2 Home Survey and Drone Report
The survey was detailed and comprehensive and the surveyor was more than happy to explain his findings in more detail.
Where more information was required, or remedial action necessary, he volunteered details of how to obtain that information or could recommend tradesmen to carry out the work.
His approach was friendly and advisory and we felt that we were in very capable hands.
April 16, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
First class service
Having been recommended to me,Kempston-Parkes contacted me promptly, set out very clearly the service they could provide and the attached prices. They then organised in a very short period of time the survey of the interested property. The property having been surveyed I was immediately contacted by the surveyor to give me a concise overview and within one working day I was provided with a comprehensive written report. Throughout my dealings with Kempston-Parkes they have always been readily available to answer any questions. The surveyor himself has made it clear he will be very happy to answer any questions concerning the survey.I can say that I have been provided with a very efficient, reassuring and friendly service.
April 24, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
A detailed and helpful survey.
An efficient service with an exceptionally detailed report and the chance to have a chat with the surveyor to ask any specific questions. Just what’s needed when buying a property.
April 21, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
The booking process was very easy and…
The booking process was very easy and efficient. Andrew on the day was very friendly and it was overall a really smooth and quick process.
April 22, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Andrew.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
A very positive experience!
Our Homebuyers Report was thorough and clear, and the surveyor took time to talk us through this written report, highlighting key points and answering questions. He was reassuring, extremely practical and helpful. Everyone we have dealt with at the firm has been efficient, friendly and generous in their approach.We would not hesitate to recommend this company other house buyers.
April 21, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Avoid and lack of services
I wouldn't use these guys again. The report says something else and the Surveyors guy saying something else on the phone totally mis match. Almost costing me more money on the roof. If you do get report don't listen read the report properly. Lack of miss communication of the Surveyors and the company does not want to take any responsibility.
Please think about it.
When I spoke to management director he said we can't do anything about it when he Surveyor guys call me said everything is fine. Yes so response to the reply please be careful the report says something else and the Surveyors say different so please read it or don't use them.
April 22, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Dear Mr Patel,
We note your one star review, but feel it is important for our clients, present and future to understand some of the background.
We undertook an RICS Home Survey Level 2 for you.
In this report we made the following statements:
This property is considered to be a reasonable proposition for purchase at a price of £***,000 (*** ******* Thousand Pounds), provided that you are prepared to accept the cost and inconvenience of dealing with the various repair/improvement works reported. These deficiencies are common in properties of this age and type. Provided that the necessary works are carried out to a satisfactory standard, I see no reason why there should be any special difficulty on resale in normal market conditions.
You should obtain reports and quotations for all works mentioned in this report with a Condition Rating 2 and Condition Rating 3. These reports and quotations should be sent to the surveyor for further consideration as these are likely to have an effect on the valuation figure given above.
The main roof is hipped covered with natural slates with no underlay. Some of these parts were hidden from view.
The hip irons to the base of the roof hips are missing and need repair or replacement.
A number of slates are cracked, slipped and damaged with daylight visible within the roof space, and localised repairs are needed.
The mortar pointing to the hip and ridge tiles is cracked and loose, and localised repairs are needed.
Evidence of previous repair using metal clips indicative of 'nail fatigue or sickness'. This occurs as the covering nears the end of its useful life.
Several of the neighbouring properties have been re-covered suggesting that the roof covering of this property may be near the end of its useful life.
You may need to budget for the cost of replacement within the near future.
Condition Rating 3.
We also highlighted several other areas that needed repair, but despite our advice to you, you proceeded to exchange of contracts on 10th April at the agreed sale price, without negotiating on any of the items we mentioned to you.
You have subsequently discussed the matter with two of the directors of this firm and have requested that we pay you £500.00 for the repair of the roof and stating that if you did not get a satisfactory conclusion to your complaint that you would "leave negative feedback on Google and Trustpilot."
In our 30 minute conversation, I stated clearly that I could not compensate you, when my surveyors advice was so clear.
I also tried to reassure you, that despite your complaint to us, we still valued you as our client and would continue to help and support you in your property purchase, even if you followed through with your threat of a poor review.
It is with sadness that I post this reply to you.
Kind Regards
Andrew Kempston-Parkes
Managing Partner
Prompt and friendly service
Nick was very friendly and made the process very simple and I received the report within a day.
April 15, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Nick.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Very reliable and professional
Very reliable and professional
Will definitely use again
April 8, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Nick.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Great service
Delighted with the professional service carried out on a L2 survey and drone. We appreciated Nick’s phone call almost immediately after he completed the work. He outlined the main points and it was great to speak to him about any concerns there and then. We received the survey on the day specified and Nick welcomed any further queries we might have had. We recommend this company unreservedly.
April 13, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Nick.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
I would highly recommend Andrew…
I would highly recommend Andrew Kempston-Parkes who came highly recommended to me by a friend. I contacted Andrew who completed a survey on my house in Cromer Street York and I found Andrew to be very helpful, extremely knowledgeable, professional and most importantly kind. Getting a house survey can be a daunting experience and Andrew explained everything clearly to me (in layman’s terms). I have since called Andrew about any further house questions I have had and cannot recommend his services enough. Many thanks Lisa Fisher
June 10, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Andrew.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Our survey was conducted in a professional and timely manner
Our survey was conducted in a professional manner and in a prompt timescale, the report was completed within 2 working days to a high standard, i would recommend the addition drone footage too for a more complete report
April 9, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
An outstanding experience!
Kempston-Parkes is an outstanding firm. I have used them several times and have always has a very positive experience. The whole team are extremely well-informed. We most recently used K-P when purchasing a home and every person we dealt with was genuinely invested in our specific needs. From the surveyor (Chris Wilson) to the team in the office, each member of the team took the time to explain the process, answer our queries and generally provide us with incredibly valuable advice.
I would not hesitate to recommend Kempston-Parkes!
April 9, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Chris and the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Efficient staff and clear report
Good communication - prior and post survey
Efficient surveyor
Clear and understandable report
March 31, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Very professional and efficient…
Very professional and efficient service. High quality of report. I would recommend.
March 25, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Jamie.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Great service
We've used Kempston Parkes twice now and been impressed with thee service (Nick and Jamie) on both occasions. They take time to talk through the survey and go through your queries, without making you feel rushed. Reports are thorough and easy to follow
March 27, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Jamie & Nick.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Super efficient service from Joe…
Super efficient service from Joe explaining what was included within the survey, offering the drone option and booking the survey. I appreciated the phone call from Matthew, the surveyor, later in the day after he had surveyed the property and the helpful advice he gave. If there are any issues flagged in a survey, it is so much easier to discuss them and gauge what steps are needed to resolve any issues. The turnaround time was excellent in booking the survey and receiving the written survey. Would highly recommend.
March 18, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Joe and Matt.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Reliable service and friendly staff
Reliable service and friendly staff
March 19, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Excellent Service
A very quick turnaround followed by a clear, informative report. An excellent service from Jamie at Kempston-Parkes. I highly recommend Kempston-Parkes. Thank you.
March 19, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Jamie.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
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