Delighted with the professional service carried out on a L2 survey and drone. We appreciated Nick’s phone call almost immediately after he completed the work. He outlined the main points and it was gr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would highly recommend Andrew Kempston-Parkes who came highly recommended to me by a friend. I contacted Andrew who completed a survey on my house in Cromer Street York and I found Andrew to be very... See more
Company replied
Excellent experience from start to finish on a Level 2 survey. Very professional and courteous. Reasonably priced and a thorough survey carried out. Phone call on the day of the survey to run through... See more
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I booked a level 2 survey and this was carried out very swiftly indeed. I received a call from the surveyor after their visit where they provided a brief overview which I found very helpful and reass... See more
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Company details
Written by the company
Our surveyors are well-respected, experienced members of The Royal Institution of Chartered Surveyors (RICS), having worked as Chartered Surveyors in the residential and commercial property industry for over 115 years collectively within the Yorkshire region. Because we are local, we have an in-depth understanding of the property market and can confidently advise on the condition of all types of properties, and make accurate market valuations based on the breadth of our experience. Our local knowledge extends across Yorkshire. We work with clients with properties of all sizes, ages and conditions. Over many years, we have worked with a large number of clients to help them make informed decisions about property purchases. Repeat business is one of our strengths and a true measure of customer satisfaction, which is achieved through high levels of customer service. 💜
Contact info
5 Rydal House, HG11ND, Harrogate, United Kingdom
- 01423789111
- office@kempston-parkes.co.uk
- kempston-parkes.co.uk
4.7
Excellent
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A detailed and helpful survey.
An efficient service with an exceptionally detailed report and the chance to have a chat with the surveyor to ask any specific questions. Just what’s needed when buying a property.
April 21, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
The booking process was very easy and…
The booking process was very easy and efficient. Andrew on the day was very friendly and it was overall a really smooth and quick process.
April 22, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Andrew.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
A very positive experience!
Our Homebuyers Report was thorough and clear, and the surveyor took time to talk us through this written report, highlighting key points and answering questions. He was reassuring, extremely practical and helpful. Everyone we have dealt with at the firm has been efficient, friendly and generous in their approach.We would not hesitate to recommend this company other house buyers.
April 21, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Avoid and lack of services
I wouldn't use these guys again. The report says something else and the Surveyors guy saying something else on the phone totally mis match. Almost costing me more money on the roof. If you do get report don't listen read the report properly. Lack of miss communication of the Surveyors and the company does not want to take any responsibility.
Please think about it.
When I spoke to management director he said we can't do anything about it when he Surveyor guys call me said everything is fine. Yes so response to the reply please be careful the report says something else and the Surveyors say different so please read it or don't use them.
April 22, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Dear Mr Patel,
We note your one star review, but feel it is important for our clients, present and future to understand some of the background.
We undertook an RICS Home Survey Level 2 for you.
In this report we made the following statements:
This property is considered to be a reasonable proposition for purchase at a price of £***,000 (*** ******* Thousand Pounds), provided that you are prepared to accept the cost and inconvenience of dealing with the various repair/improvement works reported. These deficiencies are common in properties of this age and type. Provided that the necessary works are carried out to a satisfactory standard, I see no reason why there should be any special difficulty on resale in normal market conditions.
You should obtain reports and quotations for all works mentioned in this report with a Condition Rating 2 and Condition Rating 3. These reports and quotations should be sent to the surveyor for further consideration as these are likely to have an effect on the valuation figure given above.
The main roof is hipped covered with natural slates with no underlay. Some of these parts were hidden from view.
The hip irons to the base of the roof hips are missing and need repair or replacement.
A number of slates are cracked, slipped and damaged with daylight visible within the roof space, and localised repairs are needed.
The mortar pointing to the hip and ridge tiles is cracked and loose, and localised repairs are needed.
Evidence of previous repair using metal clips indicative of 'nail fatigue or sickness'. This occurs as the covering nears the end of its useful life.
Several of the neighbouring properties have been re-covered suggesting that the roof covering of this property may be near the end of its useful life.
You may need to budget for the cost of replacement within the near future.
Condition Rating 3.
We also highlighted several other areas that needed repair, but despite our advice to you, you proceeded to exchange of contracts on 10th April at the agreed sale price, without negotiating on any of the items we mentioned to you.
You have subsequently discussed the matter with two of the directors of this firm and have requested that we pay you £500.00 for the repair of the roof and stating that if you did not get a satisfactory conclusion to your complaint that you would "leave negative feedback on Google and Trustpilot."
In our 30 minute conversation, I stated clearly that I could not compensate you, when my surveyors advice was so clear.
I also tried to reassure you, that despite your complaint to us, we still valued you as our client and would continue to help and support you in your property purchase, even if you followed through with your threat of a poor review.
It is with sadness that I post this reply to you.
Kind Regards
Andrew Kempston-Parkes
Managing Partner
Prompt and friendly service
Nick was very friendly and made the process very simple and I received the report within a day.
April 15, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Nick.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Very reliable and professional
Very reliable and professional
Will definitely use again
April 8, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Nick.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Great service
Delighted with the professional service carried out on a L2 survey and drone. We appreciated Nick’s phone call almost immediately after he completed the work. He outlined the main points and it was great to speak to him about any concerns there and then. We received the survey on the day specified and Nick welcomed any further queries we might have had. We recommend this company unreservedly.
April 13, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Nick.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
I would highly recommend Andrew…
I would highly recommend Andrew Kempston-Parkes who came highly recommended to me by a friend. I contacted Andrew who completed a survey on my house in Cromer Street York and I found Andrew to be very helpful, extremely knowledgeable, professional and most importantly kind. Getting a house survey can be a daunting experience and Andrew explained everything clearly to me (in layman’s terms). I have since called Andrew about any further house questions I have had and cannot recommend his services enough. Many thanks Lisa Fisher
June 10, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Andrew.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Our survey was conducted in a professional and timely manner
Our survey was conducted in a professional manner and in a prompt timescale, the report was completed within 2 working days to a high standard, i would recommend the addition drone footage too for a more complete report
April 9, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
An outstanding experience!
Kempston-Parkes is an outstanding firm. I have used them several times and have always has a very positive experience. The whole team are extremely well-informed. We most recently used K-P when purchasing a home and every person we dealt with was genuinely invested in our specific needs. From the surveyor (Chris Wilson) to the team in the office, each member of the team took the time to explain the process, answer our queries and generally provide us with incredibly valuable advice.
I would not hesitate to recommend Kempston-Parkes!
April 9, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Chris and the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Efficient staff and clear report
Good communication - prior and post survey
Efficient surveyor
Clear and understandable report
March 31, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Very professional and efficient…
Very professional and efficient service. High quality of report. I would recommend.
March 25, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Jamie.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Great service
We've used Kempston Parkes twice now and been impressed with thee service (Nick and Jamie) on both occasions. They take time to talk through the survey and go through your queries, without making you feel rushed. Reports are thorough and easy to follow
March 27, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Jamie & Nick.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Super efficient service from Joe…
Super efficient service from Joe explaining what was included within the survey, offering the drone option and booking the survey. I appreciated the phone call from Matthew, the surveyor, later in the day after he had surveyed the property and the helpful advice he gave. If there are any issues flagged in a survey, it is so much easier to discuss them and gauge what steps are needed to resolve any issues. The turnaround time was excellent in booking the survey and receiving the written survey. Would highly recommend.
March 18, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Joe and Matt.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Reliable service and friendly staff
Reliable service and friendly staff
March 19, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Excellent Service
A very quick turnaround followed by a clear, informative report. An excellent service from Jamie at Kempston-Parkes. I highly recommend Kempston-Parkes. Thank you.
March 19, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Jamie.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Detailed, Reassuring Survey with Outstanding Service
We recently received our house survey as part of the conveyancing process and were extremely impressed with the service provided. The report was exceptionally detailed, thorough, and easy to understand, giving us real confidence in the condition of the property and highlighting any areas that needed attention.
What stood out most was the level of care and clarity in the explanations - everything was clearly presented, which made what could have been a stressful stage feel much more manageable.
A highly professional and reliable service that we would not hesitate to recommend.
December 24, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Great communication and highly experienced
Easy communication, quick availability and strong professional experience. Also, extremely candid with recommendations and overall assesment
February 24, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Excellent service for level 3 property survey
An excellent service from start to finish with a level 3 building survey. Highly professional in every aspect as well as taking the time to be supportive and very informative throughout. Very good value for money, happy customer. I would definitely re-engage and I wouldn’t hesitate to recommend Kempston-Parkes.
February 18, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Andrew and the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
I urgently required professional advice…
I urgently required professional advice regarding a Party Wall issue and contacted Kempston-Parkes. Great thanks to Emma Williams who got the wheels in motion so promptly by getting back in touch, taking all the necessary details on the same day and keeping me up to date throughout the day (Friday) Thanks also to Ian Lee who attended the property (Monday) and provided excellent advice. Outstanding Teamwork and Professional Service. Thank you
February 20, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Ian and Emma.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
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