Excellent experience from start to finish on a Level 2 survey. Very professional and courteous. Reasonably priced and a thorough survey carried out. Phone call on the day of the survey to run through... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I booked a level 2 survey and this was carried out very swiftly indeed. I received a call from the surveyor after their visit where they provided a brief overview which I found very helpful and reass... See more
Company replied
After my initial enquiry I received quick responses to all my messages with clear information as to the procedure. Once the survey was completed it was sent to me without delay. A very pleasant and ef... See more
Company replied
Delighted with the professional service carried out on a L2 survey and drone. We appreciated Nick’s phone call almost immediately after he completed the work. He outlined the main points and it was gr... See more
Company replied
Company details
Written by the company
Our surveyors are well-respected, experienced members of The Royal Institution of Chartered Surveyors (RICS), having worked as Chartered Surveyors in the residential and commercial property industry for over 115 years collectively within the Yorkshire region. Because we are local, we have an in-depth understanding of the property market and can confidently advise on the condition of all types of properties, and make accurate market valuations based on the breadth of our experience. Our local knowledge extends across Yorkshire. We work with clients with properties of all sizes, ages and conditions. Over many years, we have worked with a large number of clients to help them make informed decisions about property purchases. Repeat business is one of our strengths and a true measure of customer satisfaction, which is achieved through high levels of customer service. 💜
Contact info
5 Rydal House, HG11ND, Harrogate, United Kingdom
- 01423789111
- office@kempston-parkes.co.uk
- kempston-parkes.co.uk
4.7
Excellent
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service for level 3 property survey
An excellent service from start to finish with a level 3 building survey. Highly professional in every aspect as well as taking the time to be supportive and very informative throughout. Very good value for money, happy customer. I would definitely re-engage and I wouldn’t hesitate to recommend Kempston-Parkes.
February 18, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Andrew and the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
I urgently required professional advice…
I urgently required professional advice regarding a Party Wall issue and contacted Kempston-Parkes. Great thanks to Emma Williams who got the wheels in motion so promptly by getting back in touch, taking all the necessary details on the same day and keeping me up to date throughout the day (Friday) Thanks also to Ian Lee who attended the property (Monday) and provided excellent advice. Outstanding Teamwork and Professional Service. Thank you
February 20, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Ian and Emma.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Very Good
Very responsive, and the survey was more comprehensive and better than the other surveys we have commissioned in the recent past. The cost was also competitive.
January 27, 2026
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Was very informative and thorough
Was very informative and thorough, produced a comprehensive report in a timely manner.
December 22, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
The level 3 house survey supplied by Kempston-Parkes
The level 3 house survey supplied by Kempston- Parkes was first class and without fault.
For me the important part of the service has been the follow up with information and help.
Highly recommended.
December 2, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Excellent communication and service…
Excellent communication and service from start to finish
December 4, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Inheritance Tax valuation…
We booked an Inheritance Tax valuation with Andrew Kempston-Parkes. This was arranged swiftly and we received the valuation within a couple of days. We were very happy with the service provided.
November 11, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Andrew.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Great experience from start to finish-I…
Great experience from start to finish-I would highly recommend this company
November 10, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Totally Professional Chartered Surveyors
Totally professional, prompt and thorough service. The whole office is friendly, helpful and very responsive. The survey gave us confidence and the knowledge we were looking for. Highly recommended.
November 5, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Efficient Team and Excellent friendly…
Efficient Team and Excellent friendly service
October 22, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with the team.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Jamie was very efficient
Jamie was very efficient and informative with regards to our survey he also called me after he had completed the survey which was very helpful
October 16, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Jamie.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Excellent Service…
Andrew was quick to respond on the day with a verbal report back, followed by a prompt in depth written survey report. He also supplied a list of recommendations regarding tradesmen for any remedial work required. Andrew was very knowledgeable, professional and friendly. Excellent service. Thank You
October 14, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Andrew.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Very efficient
Very efficient scheduling, exceptional communication from knowledgeable surveyor and support staff. Very pleased with the service. Highly recommended.
September 23, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Andrew.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
House survey Level 2…
Jamie the surveyor who carried out the survey on the property I am purchasing, very kindly rang me & informed me of a few things that needed checking out at the property. He was most helpful as were my dealings with the company. I would recommend them
September 23, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Jamie.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Excellent
Excellent, professional and friendly service. Chris communicated well and was very helpful.
September 17, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Chris.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
A great service
A great service, and swift feedback given.
The appointment was booked quickly, and survey went ahead without any issues. We received a phone call the same day highlighting the main issues which were explained simply.
September 4, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
Great Service.
The booking of the survey was very easy. The report by Nick told us everything we needed to know and we particularly appreciated his phone call after the survey to talk through his findings.
September 4, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Nick..
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
10/10
Everyone at Kempston-Parkes made it easy as possible to arrange my survey. Quick and detailed which has helped massively. Would definitely recommend.
August 11, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for sharing your review.
We genuinely value your feedback and are delighted to know you had a great experience with our team.
Your support is incredibly important to us, and it also helps others make informed choices when searching for a Chartered Surveyor.
Kind regards,
Kempston-Parkes
Excellent customer service
We received excellent customer service from both Jamie & Shona, responding to all questions & queries with speed & efficiency. They were very accommodating when we were faced with tight timescales, carrying out & producing survey reports quickly & taking the time to advise critical information that was required to successfully purchase our property.
August 6, 2025
Unprompted review
Reply from Kempston-Parkes Chartered Surveyors
Thank you so much for taking the time to leave a review.
We truly appreciate your feedback and are thrilled to hear that you had a positive experience working with us, we will ensure it is shared with Jamie and Shona.
Your support means a lot, and it helps others know what to expect when they’re looking for a Chartered Surveyor
Warm regards,
Kempston-Parkes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.