Kempston-Parkes Chartered Surveyors Reviews 

I have had 2 Surveys from Kempston-Parkes. I was a structural survey on my property and the second, a Level 2 Home Survey on a property I am purchasing. In both cases the quality of the reports was excellent and the surveyors clearly explained any issues and suggested solutions to any problems. I would not hesitate to recommend Kempston-Parkes to other people.

Brilliant company to deal with. Friendly and good communication. Would highly recommend

Jamie and the team delivered exactly what was promised as part of our home buyer’s report - when they said they would. He provided further updates and clarification on additional questions we had and gave the comfort we needed as our house purchase progresses.

Kept up to date throughout the whole process. Call from Surveyor following visit giving feedback and confirming when report would be received. First time requiring this service, but would definitely use them again

An appointment was made easily.
My needs were met.
The procedure was straight forward.
I received a courtesy phone call from the surveyor letting me know what he found and an outline of his survey.
I received the valuation document promptly.

Jamie gave me a really helpful summary of the survey on the day and followed up with the written report on the next working day. He also gave me invaluable feedback which has helped me secure the property

We had an excellent experience with Kempston-Parkes, who arranged a Level 2 survey for us. The administrative team in Harrogate were friendly, efficient, and clearly explained the entire process.
Truly a 5-star service—highly recommended!

Very supportive of me as a first time buyer with many questions about this process! Report very detailed and easy to understand. Report was also provided quickly after the survey, and the whole team have been very friendly and kind.

Our buyers used these Surveyors to do a level 3 survey. Elements of this survey were shared with us. Sadly some elements of the survey were inaccurate such as it was mentioned ‘some windows didn’t open and there was misting to some of the units’ only one window didn’t open which needed a new hinge and there was no misting to any of the UPVC units. Mentioned windows needed repair. This was inaccurate as ALL windows were fully operational. Then recommended purchasers budget for new windows. Secondly was advised on higher readings of damp in our gable end wall and an active beetle infestation in our annex attic. Both incorrect following a damp a timber report we initiated afterwards. Also recommended for buyers to budget for a new combi boiler in the annex when the existing one was only 12 years old. The outcome of all of this was that the purchasers offered £10k less which we rejected and we lost our sale. Tried to raise a complaint - see below.

Could I confirm that you are the vendor of the property and not our client (our records indicate a Mr and Mrs **** as our client for this property.)

If so, I am sorry but I am unable to discuss any part of the report with you.

Our terms of service state that the report should never be shared with any third parties, other than the client's solicitor.

The report is for the use only of our client.

I would be in breach of our contractual obligations to our client if I were to discuss any part of the report to you and even if I had the express written permission of our client to do so, I would not.

I have however, placed your email on file and forwarded it to the surveyor who inspected your property for his own review.

I am sorry that I am unable to help you with your email.

My kind regards and best wishes


Andrew Kempston-Parkes

Jamie Williams surveyed our new house. He got back to me promptly when I wanted to talk things through. He made this really easy offering straightforward advice on what we could do. A very positive experience. I highly recommend the service.

Had a great experience with Kempston Parks Surveyors! Andrew was brilliant! really knowledgeable, explained everything clearly, and made the whole process feel a lot less stressful. You can tell he really knows his stuff and genuinely wants to help.

Shona was also amazing! super friendly and always quick to respond to any questions. She kept everything running smoothly and made the whole thing really easy from start to finish.

Would definitely recommend these guys if you're looking for a reliable and down-to-earth surveying team. Thanks again, Andrew and Shona!

Thank you so much to the Amazing Team at Kempston-Parkes. I was recommended to book a RICS Market Valuation with Andrew at Kempston-Parkes and I am so glad I did.

Shona was lovely in the office and very efficient and quickly sorted an appointment to suit me. Andrew was great and very knowledgeable, thorough and clear so I could understand how the process works.
They provided a speedy service and my Report was ready within days and I was very grateful as I needed it quickly. The Team went above and beyond.

I would highly recommend the Team at Kempston-Parkes, Harrogate and thank you once again.

Very poor service given by this organisation. They seem out of touch with the market and very detached. Refuse to handle any complaints. Avoid and suggest use someone else.