Kennelstore Reviews 

1,141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and pleasant staff who ensure a smooth ordering process and prompt delivery. Many consumers are impressed with the high quality and sturdiness of the products, noting that items like dog pens and kennels are well-made and meet their expectations. The efficiency of delivery is also a recurring positive point, with numerous reviewers receiving their orders quickly, often within a few days or even the next day. However, some people mentioned issues with delivery times, experiencing delays beyond the promised dates or receiving fewer bolts than needed. A few other people also felt that communication could be improved, especially when unforeseen circumstances like storms caused delivery disruptions. There were also isolated concerns about product design, such as sharp edges on metal anti-chew strips or a leaking roof on a kennel with an upgraded roof.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items like kennels and dog... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of their orders,... See more

Quality

People report positive experiences with quality, highlighting products as well-made, sturdy, and robust,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,141)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kennelstore

Kennelstore , a pleasure to deal with .
Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food.
The fitters turned up promptly and were very polite and professional.
The end product fulfilled my expectations 100% and I am a fussy fu(oh can’t say that) .

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery, swiftly errrected with minimal disruption. Well built kennel with raised floor to help insulate the dog sleeping area.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round.

Fast Delivery, brilliant service and fantastic quality. Would highly recommend purchasing from them. I will certainly be ordering more from them in the future.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Good Company to deal with

Company has a good website with clear product identification . Good prices and a prompt delivery service.
We will use again and recommend to friends & alike

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

Everything was so smooth and efficient, from ordering a bespoke size to the delivery and and installation.

An excellent product from an excellent company and on our experience I have no hesitation in recommending them.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a 3 sided Dog Pen

Bought a 3 sided Dog Pen. Great quality product at a decent price (not cheap, but you get what you pay for!). I needed it delivered quickly and after speaking to the sales team, it arrived the following day. Very happy with Kennelstore, good products and great customer service.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality 👌 and delivery service

Great quality materials,found the website easy to navigate and order from.
Delivered fast with no fuss and even helped my wife lift them while i was out...would definitely recommend to anybody looking to order from them.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Quality and excellent customer service

I am a returning customer to Kennelstore.co.uk and once again the service was excellent and super quick delivery. The quality of the the kennels are first class and are now about -0 years old and still looking great.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very highly recommended

Very highly recommended, kennel arrived on time with great communication. Kennel is very strong and sturdy, a lot bigger than I thought my dogs love it, it’s looks great in my garden.. very happy customer

August 18, 2025
Unprompted review

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