Kennelstore Reviews 

1,141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and pleasant staff who ensure a smooth ordering process and prompt delivery. Many consumers are impressed with the high quality and sturdiness of the products, noting that items like dog pens and kennels are well-made and meet their expectations. The efficiency of delivery is also a recurring positive point, with numerous reviewers receiving their orders quickly, often within a few days or even the next day. However, some people mentioned issues with delivery times, experiencing delays beyond the promised dates or receiving fewer bolts than needed. A few other people also felt that communication could be improved, especially when unforeseen circumstances like storms caused delivery disruptions. There were also isolated concerns about product design, such as sharp edges on metal anti-chew strips or a leaking roof on a kennel with an upgraded roof.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items like kennels and dog... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of their orders,... See more

Quality

People report positive experiences with quality, highlighting products as well-made, sturdy, and robust,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,141)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Product

I was more than happy with the products, the transport company took 24 hours longer than expected to deliver. Not Kennelstore’s problem.

September 19, 2024
Unprompted review
Rated 4 out of 5 stars

Good quality, reasonably priced

I have purchased a number of items from Kennel Store and will state that the products are always good quality and reasonably priced. The reason for a reduction of one star was due to the delayed and poor delivery by DHL, of my latest purchase.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

A wholly positive experience. A good company, great service.

Emma was extremely helpful with above and beyond confirmation I was ordereing what I needed. Their products are excellent value for money, (I have bought from them before and the kennel runs have stood the test of time with very large dogs in them. Delivery was free and very rapid on the whole set of panels.

Unreservedly recommended by me from my great experiences.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

A very helpful company

A very helpful company. i purchased a gate panel a few years ago, which got damaged this year. i contacted kennel store to ask if it could be repaired and without even asking them they sent me a replacement gate for my panel so this is a company that you can trust.
They are honest and reliable and stick to there word of life time guarantee of there products

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Every member of staff I've spoken to

Every member of staff I've spoken to, from the initial phone enquiry to the assembly team, have been so friendly and helpful. This is our 4th purchase from them as their products are second to none.
Can highly recommend. 👏

June 10, 2024
Unprompted review
Rated 2 out of 5 stars

Bought oct/nov 23.

Bought oct/nov 23.
2 stars because they delivered the £4000+ kennel without wipe clean floors when I paid for it. Then they come back and put the floor in a week later but added wood trims to the edge of the floor. I complained got them to come and add plastic trims….
6 months later I’ve noticed the kennel isn’t all that weather proof as stated and it’s rotting the wood after 1 winter. Also the plastic trims they have added to the floors have all got a strip of sticky tape on and it’s all starting to peal off. Dog hairs and all kinds of puppy related dirt is now sticking to it! Not very sanitary for the animals! Would not use this company again. Overall I feel like I’ve wasted so much money on something I could have done myself a lot cheaper and better quality!

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Kennel delivered and fitted

Just had a new kennel delivered and fitted this morning. Very happy with it and the quality. Didn’t take the lads long to assemble and done a great job, even with one of the neighbors trying to make things awkward for them. They just got on with it and couldn’t have done a better job! Thanks again.

March 28, 2024
Unprompted review
Rated 4 out of 5 stars

I'm so grateful to have found this pet…

I'm so grateful to have found this pet supplies store! They have made shopping for my pets a breeze. Their prompt delivery ensures that I can always keep my furry friends happy and well-stocked with their favorite items.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

The best Kennelstore around !

So far, so good ! I did take a while to make up my mind which double kennel to have, but once ordered it was easy-peasy. My border collies now have a beautiful Wymbury and a Wag elevated bed each after living in old second-hand kennels which were draughty and had begun to leak. Emma was brilliant and the delivery guys were quick and efficient. I actually commented to them that the new kennels looked very posh, and I might even move into them myself ! ! Thank you to all concerned, especially as I live in Kent so it was a long way for the delivery guys to travel. They arrived around 10am and were done and dusted by 11.30am. Brilliant job, and a brilliant product. :) :)

June 1, 2023
Unprompted review
Rated 4 out of 5 stars

This pet supply store not only offers…

This pet supply store not only offers an extensive range of pet products but also excels in their delivery service. I placed an order online, and to my delight, it arrived within 24 hours! The delivery was swift, and the products were exactly what I needed.

May 18, 2023
Unprompted review

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