Kennelstore Reviews 

1,141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and pleasant staff who ensure a smooth ordering process and prompt delivery. Many consumers are impressed with the high quality and sturdiness of the products, noting that items like dog pens and kennels are well-made and meet their expectations. The efficiency of delivery is also a recurring positive point, with numerous reviewers receiving their orders quickly, often within a few days or even the next day. However, some people mentioned issues with delivery times, experiencing delays beyond the promised dates or receiving fewer bolts than needed. A few other people also felt that communication could be improved, especially when unforeseen circumstances like storms caused delivery disruptions. There were also isolated concerns about product design, such as sharp edges on metal anti-chew strips or a leaking roof on a kennel with an upgraded roof.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items like kennels and dog... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of their orders,... See more

Quality

People report positive experiences with quality, highlighting products as well-made, sturdy, and robust,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,141)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service and Product

Contacted me around a week before delivery to arrange a convenient day. Installation was done in around 30 mins by two really friendly staff. Even took the time to explained the best way to dismantle for a future house move.

Overall, very happy with the product. Solid structure with good grade material. Will be buying from here again.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

Answered all my questions in a timely way inadvance of ordering, easy to order, fast delivery, great dog pen and dog cabin.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant.
Great kit, fast delivery. Easy assembly and quality product. Brilliant thanks - exactly as ordered

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Kennel store were excellent

Kennel store were excellent, providing great product at the most reasonable price I could find on the Internet. They dispatched it very promptly and it was delivered to my local depot within a day (from Crewe to Glasgow). Unfortunately the delivery company (DX) were very tardy with the final journey of my Kennel panels. The delay was not the fault of Kennelstore! In fact, after waiting days for The courier I contacted sales at kennelstore and they were onto it immediately so I finally got my panels. Thank you Andrew and Emma!

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

We purchased the Chesterfield kennel 8'x 4' and we were not disappointed. The kennel is sturdy and strong. The whole experience of the purchase was professional and the communication from Emma and the onsite install team was outstanding.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service - ordered very late evening on Tuesday and the product was delivered on Thursday. Simple to assemble, high quality finish and brilliant product. Very highly recommended

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Dog kennel

We received our kennel and are very happy with it delivered and fitted by two lovely delivery men no problems putting it together and looks just like the one on their web site i would recommend this company to anyone looking to buy a kennel

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Professional company

Professional company, had a very good experience ordering from them. The sales person Emma was very good at communicating and the set up guys did an amazing job on delivery.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer Happy dogs

From placeing the order to delivery the whole process was excellent.
Numerous delivery updates by phone, kept us aware of timings etc so our day could be planned which i found to be first class.
So a big thanks to the team for not only a first class product but the service that came with it.
A******

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent kennels for my elephant

From the start to finish everyone was amazing helpful and friendly, I got the double Wymbury kennels wasn’t what I expected was even better they look lovely in my garden, which I was worried about. Strong and strudy for the elephant I keep in there well he thinks he’s an elephant the dogs have been happy and settled and more than enough room would recommend to anyone, the lady I spoke to on the phone was friendly and helpful and the two guys where lovely and professional Thankyou again

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

We wanted a bespoke Cattery corridor…

We wanted a bespoke Cattery corridor made and this company made it to perfection. We gave the measurements to the company, they checked them with us and gave us suggestions to help with the design. The finished product is made from good quality materials and looks professional.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and quality product

Exceptional service from order through to construction of the dog kennel we bought. Expectations regarding timing managed, and then did exactly what they said they were going to do when they said they would! Thoroughly recommend them.

October 1, 2024
Unprompted review

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