Kennelstore Reviews 

1,141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and pleasant staff who ensure a smooth ordering process and prompt delivery. Many consumers are impressed with the high quality and sturdiness of the products, noting that items like dog pens and kennels are well-made and meet their expectations. The efficiency of delivery is also a recurring positive point, with numerous reviewers receiving their orders quickly, often within a few days or even the next day. However, some people mentioned issues with delivery times, experiencing delays beyond the promised dates or receiving fewer bolts than needed. A few other people also felt that communication could be improved, especially when unforeseen circumstances like storms caused delivery disruptions. There were also isolated concerns about product design, such as sharp edges on metal anti-chew strips or a leaking roof on a kennel with an upgraded roof.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items like kennels and dog... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of their orders,... See more

Quality

People report positive experiences with quality, highlighting products as well-made, sturdy, and robust,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,141)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service - despite the terrible weather conditions snow ice you name it the pens came exactly on time and the customer service was second to none. Really happy

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience all around

Fantastic experience all around !
We have just had the Ettiley kennel delivered for our 4 legged friend and I cannot fault the product or customer service.
Ordering process was smooth, the lady on the phone spoke us through our options and helped us decide on the best kennel for us.
The turn around for the kennel was super quick, we were told the delivery date a week prior and the expected time the day before.
The lads who installed the kennel were also brilliant.

Super happy, would definitely recommend:)

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch for top dogs!

Great communication throughout the buying process, with excellent quick responses to my queries. Delivery scheduled and timed to perfection despite the weather. The construction team were courteous, fast and thorough, and the kennel is excellent quality workmanship. Five stars from four very happy labradors!

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Great service, really helpful especially with making the dog door larger! Quick installation and good price for the size and standard of the kennel.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Outstanding service at every stage, excellent quality product.
Friendly, knowledgeable and helpful team supported through custom design and production, with installation right on schedule by professional and very hardworking crew. Would recommend to anyone!

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and support

I couldn't have asked for more. The item I ordered wasn't available, so I was promptly provided with an excellent alternative. Delivery was very quick and friendly help for the construction was only a phone call away. Thanks for bearing with my "upside down" problem! Very happy to recommend Kennelstore.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Just had a new kennel delivered and…

Just had a new kennel delivered and fitted this morning. Very happy with it and the quality.

The gentleman’s who came today was amazing and professional knew every single detail of the layout and was very friendly.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic dog kennel and run

Re-submitting this review - for some unknown reason my original and true review was removed for breaching Trustpilot guidelines, no clue why!

Kennelstore are fantastic - from placing the order to delivery and installation, the experience was stress free and pleasant.
The team at Kennelstore kept me updated regularly on my order status and delivery arrangements.
The delivery & installation team worked quickly and efficiently with the end result being an impressive, high quality kennel which was as advertised.
Overall, a very impressive service and product.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

What a really efficient company

What a really efficient company. My kennel arrived ahead of time. After I decided to not go ahead with the roof they immediately refunded me that part of the price.

The kennel is up and its fabulous. Really good :)

November 22, 2024
Unprompted review

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