Kennelstore Reviews 

1,141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and pleasant staff who ensure a smooth ordering process and prompt delivery. Many consumers are impressed with the high quality and sturdiness of the products, noting that items like dog pens and kennels are well-made and meet their expectations. The efficiency of delivery is also a recurring positive point, with numerous reviewers receiving their orders quickly, often within a few days or even the next day. However, some people mentioned issues with delivery times, experiencing delays beyond the promised dates or receiving fewer bolts than needed. A few other people also felt that communication could be improved, especially when unforeseen circumstances like storms caused delivery disruptions. There were also isolated concerns about product design, such as sharp edges on metal anti-chew strips or a leaking roof on a kennel with an upgraded roof.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items like kennels and dog... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of their orders,... See more

Quality

People report positive experiences with quality, highlighting products as well-made, sturdy, and robust,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,141)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Delayed delivery…

Having rung and arranged week for delivery, they did not deliver and came 2 weeks later. Which did cause me a lot of inconvenience having no kennels for dogs. Once they did arrive was very pleased with kennels and installment.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Have used this company for two dog kennels and also metal work for the pens. Fast delivery and good advice over phone if needed

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

3 bespoke door dog run panel

Ordered 3 bespoke door dog run panels for a building to kennel conversion we’re completing. Process and communication from start to finish was exceptional and advice provided / questions answered promptly and professionally
Quality product, provided in line with timescales agreed. Will be back to shop for remainder of materials when ready,
Highly recommended

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Requested a bespoke kennel made and…

Requested a bespoke kennel made and fitted. I cannot praise this company enough. The process was seamless from start to finish. Communication was brilliant. When they said they would ring you back, they did. The crew that came to assemble the kennel were polite and respected my garden. Build quality and materials of the kennel are superb. This exceeded all my expectations. Would defiantly recommend. Our three dogs love their new home.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

From starting the order to completion…

From starting the order to completion of the build, this company were faultless. Emma in the office dealt with all my questions and the guys who came to put the kennel together were great. So pleased with the quality of the kennel, which is superb. Wouldn't hesitate to recommend Kennelstore.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Emma was very supportive when I wanted to make changes after my order and even supported some bespoke work.
Kennels are of great quality, look great also.
The fitting team was great and the whole thing was built and ready within 2 hours

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a Dog Kennel

Ordered a Dog Kennel. Pleased to say my 15stone Saint Bernard is not going to escape this one why the grandkids play in the garden .
Excellent quality. Very sturdy . Fast delivery .
5 stars from me

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Had kennel delivered today. Ordered 10 days ago. The whole assembly took about an hour. Very professional. Kennel looks amazing and I could probably sleep in it myself. Happy with my order. Staff was friendly and answered all questions. I also ordered dog bowls which did not come however they assured me this will come separately by post. Great communication from start. Highly recommend

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

I have bought the largest heater & dog bowls & i plesantly surprised at how good they are.
Heater gives off a great heat from front & back & the dog bowls were bigger that i thought & increably well made. They are not the cheapest but you wont be replacing them for many years.
I am about to order the whelping room & have had very quick & helpful response times from Emma.
Would definately recommend

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from a company that…

Fantastic service from a company that cares. I had a particularly difficult delivery to the Isle of Wight and the help and assistance I received was second to none.
The goods themselves were packaged very well and the actual items were a pleasure to receive. Fully recommend.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

The whole process was excellent.

The whole process was excellent.
Ordered a kennel with a run for our two kittens. Quality is good, price was good and delivery and erection service excellent.
Delivery arrived when they said it would, the two guys delivered and assembled it with no fuss or bother.
Excellent product and service, would definitely recommend.

January 30, 2025
Unprompted review

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