Kensington Furniture Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the sales team is exceptionally helpful, patient, and knowledgeable, making every showroom visit truly pleasant and comfortable. Shoppers consistently praise the staff for providing professional guidance without ever being pushy, ensuring an easy and stress-free purchasing process. Consumer feedback shows the impressive variety of products available, allowing buyers to easily find furniture that perfectly suits their homes. Buyers are thrilled with the overall service and quality, noting that employees go above and beyond to assist with custom selections. However, some people mentioned experiencing frustrating delays with communication or administrative follow-ups prior to the final delivery.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and welcoming service throughout their... See more

Product

Customers express high satisfaction with the product offerings and the great selection of furniture... See more

User experience

Consumers find user experience to be exceptionally positive and delightful. Reviewers consistently mention... See more

Service

People report positive experiences with service, highlighting that salespeople are extremely helpful,... See more

Customer service

Clients share positive opinions on customer service, consistently praising the professionalism, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the time I walked into the showroom I felt comfortable and not pressured at all. Matt was knowledgeable, kind and patient sine I am battling Stage IV cancer and am slow and weak. He showed me aro... See more

Company replied

Rated 5 out of 5 stars

Brenda and My Michele were both so helpful without being pushy. Both are very knowledgeable and made my husband and myself feel comfortable with making such an important purchase. We thought we were g... See more

Company replied

Rated 5 out of 5 stars

We had Matt Horner as a salesman. He was very helpful in helping us pick out what we needed for our elderly mother’s shore home. He showed us all the options and was so pleasant as changes kept being... See more

Company replied

Rated 5 out of 5 stars

Brenda and Kevin were awesome! Patient, informative, helpful, with lots of creative ideas and options. We came in to buy one piece of inexpensive furniture for our living room. Walked out of Kensingto... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about. Our Services: Free In-Home Design Consultations Over 2 Acres of Selection Fast Delivery Full Service Website with Digital Customer Service Deal directly with the store owner Michael mlg@kensingtonfurniture.com or our Customer Experience Manager Michele mtortello@kensingtonfurniture.com.

Zero Risk Returns

Love your room, or we'll replace it for free! We take the fear out of buying!

You have a 15-day period from the date of delivery to make an exchange, no questions asked. Only 1 exchange per customer, per household. Factory Fresh, Floor Samples, and/or Outlet Items do not apply. Sales under $999 do not apply. We will pick up the returned items at our earliest availability and will provide a loaner piece until the new selection arrives (customers may not keep the returned items as a loaner until the new piece arrives).

Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(385)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David is the best! Kensington reliable as always

David was so helpful in helping me choose my perfect mattress! He walked me through first with testing my sleeping stress points using this sensory bed and helping identifying what type of mattress type would best suit me. He was so knowledgeable and I learned so much about mattresses I wasn’t expecting to learn! He was incredibly patient and very personable. My family has been buying furniture from Kensington since I was a kid and it was great to come back as an adult making one of my first big purchases for myself!

July 15, 2026
Rated 5 out of 5 stars

Lisset is always so helpful so helpful

Lisset is always so helpful so helpful. And also Michelle :)

July 13, 2026
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Reply from Kensington Furniture

Thank you for your kind words & for choosing Kensington. Michele. Lisset, & I are grateful. Michael/Store owner

Rated 5 out of 5 stars

From the time I walked into the…

From the time I walked into the showroom I felt comfortable and not pressured at all. Matt was knowledgeable, kind and patient sine I am battling Stage IV cancer and am slow and weak. He showed me around to different bedroom furniture for our 5 year old granddaughter & I liked the first one he showed me. We were working with limited space since our shore home is not large but perfect for us. Now waiting for our delivery to surprise Lula.

July 8, 2026
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Reply from Kensington Furniture

God bless you. We are praying for you an look forward to helping you for years to come. Grateful for your kindness. Michael/Store Owner

Rated 5 out of 5 stars

Brenda and Kevin were awesome!

Brenda and Kevin were awesome! Patient, informative, helpful, with lots of creative ideas and options. We came in to buy one piece of inexpensive furniture for our living room. Walked out of Kensington refurnishing two outside patio locations plus a better piece of furniture for our living room. Good sales people, I think.

July 11, 2026
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Reply from Kensington Furniture

what an awesome & kind review. Thank you for making our day knowing we served you as you described.Brenda, Kevin, & I are so grateful. Michael/store owner

Rated 5 out of 5 stars

We had Matt Horner as a salesman

We had Matt Horner as a salesman. He was very helpful in helping us pick out what we needed for our elderly mother’s shore home. He showed us all the options and was so pleasant as changes kept being made in fabric choices. All the employees we dealt with were so friendly and nice. We will definitely be return customers and we will be asking for Matt!

July 10, 2026
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Reply from Kensington Furniture

Love to hear how we served you and your Mom. Matt & I are grateful. Thank you. Michael//store owner

Rated 5 out of 5 stars

Great experience

It was a great experience.The salesman was very professional and helpful.

July 10, 2026
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Reply from Kensington Furniture

thank you for your kind words & for choosing Kensington. Matt & I are grateful, Michael/store owner

Rated 5 out of 5 stars

Kensington for the win!

We had a wonderful shopping experience with Kensington Furniture! After visiting various other furniture stores in the area not finding anything that exactly matched what we were looking for, Kensington not only had it, but gave us fabric choices right down to the throw pillows as well! Their design consultant Brenda was not only knowledgeable but was very patient answering all my wife and I multitude of questions. We have never ordered custom furniture and normally settled with what was available on showroom floors, but Kensington made believers out of us by showed us that you can find the furniture you like and even tweak it into exactly what is needed! Go there, you won’t be disappointed.

July 5, 2026
Rated 5 out of 5 stars

The sales person listened to me about…

The sales person listened to me about what I was looking for and did everything right to help me. Would recommend Kensington to everyone.

July 8, 2026
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Reply from Kensington Furniture

thank you for your kind words & for choosing Kensington. Barbara & I are grateful. Michael/store owner

Rated 5 out of 5 stars

Lissette Lizardi

Lissette Lizardi, was extremely helpful in showing us the various types of products that we were looking for and what would suit our needs. She knew the mechanics of the sofa and chairs and was extremely professional. Lissette, is an asset to your team.

July 7, 2026
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Reply from Kensington Furniture

thank you for sharing your experience. Lissett and I are grateful. Michael/store owner

Rated 5 out of 5 stars

Loved our experience at Kensington

Loved our experience at Kensington! We needed furniture for our new house and we found everything we needed. Dave was great! He helped us with everything we needed and had answers for all of our questions! Would 10/10 recommend!

July 5, 2026
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Reply from Kensington Furniture

That's awesome. Grateful. Michael/Store owner

Rated 5 out of 5 stars

Great experience

Brenda and My Michele were both so helpful without being pushy. Both are very knowledgeable and made my husband and myself feel comfortable with making such an important purchase. We thought we were going to buy a loving room set from another furniture store, but the amount of choices in colors and styles sold us on Kensington.

July 3, 2026
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Reply from Kensington Furniture

What a lovely review...grateful for your choosing Kensington. Michael/owner

Rated 5 out of 5 stars

Great selection

Great selection. Reasonable pricing. Well appropriated store. Very friendly staff. No changes nesseary!

July 2, 2026
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Reply from Kensington Furniture

So delighted you feel this .Grateful. Michael/owner

Rated 5 out of 5 stars

David Schultz did an amazing job…

David Schultz did an amazing job helping us with helping us get our dining table. He is the best and was very nice.

June 30, 2026
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Reply from Kensington Furniture

Thank you for your kind words & for choosing Kensington. David & I are grateful. Michale/owner

Rated 5 out of 5 stars

David was super helpful and pleasant to…

David was super helpful and pleasant to work with! From the second I walked in to your store I was attended to!

June 29, 2026
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Reply from Kensington Furniture

thank you for your kind words & for choosing Kensington. David & I are grateful. Michael/owner

Rated 5 out of 5 stars

Brenda was very accommodating

Brenda was very accommodating, knows her merchandise and was helpful with the details

June 28, 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind words & for choosing Kensington. Brenda & I are grateful. Michael/owner

Rated 5 out of 5 stars

Brenda Is always so helpful

Brenda Is always so helpful, we always go to her for her help and advice. We have gone to other stores where they hound you, but you guys are great, you let us roam, answer all questions, and are great to do business with. A plus.

June 27, 2026
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Reply from Kensington Furniture

thank you so much for kind review. Brenda & I are grateful . Michael/owner

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