Kensington Furniture Reviews 

385
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the sales team is exceptionally helpful, patient, and knowledgeable, making every showroom visit truly pleasant and comfortable. Shoppers consistently praise the staff for providing professional guidance without ever being pushy, ensuring an easy and stress-free purchasing process. Consumer feedback shows the impressive variety of products available, allowing buyers to easily find furniture that perfectly suits their homes. Buyers are thrilled with the overall service and quality, noting that employees go above and beyond to assist with custom selections. However, some people mentioned experiencing frustrating delays with communication or administrative follow-ups prior to the final delivery.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and welcoming service throughout their... See more

Product

Customers express high satisfaction with the product offerings and the great selection of furniture... See more

User experience

Consumers find user experience to be exceptionally positive and delightful. Reviewers consistently mention... See more

Service

People report positive experiences with service, highlighting that salespeople are extremely helpful,... See more

Customer service

Clients share positive opinions on customer service, consistently praising the professionalism, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the time I walked into the showroom I felt comfortable and not pressured at all. Matt was knowledgeable, kind and patient sine I am battling Stage IV cancer and am slow and weak. He showed me aro... See more

Company replied

Rated 5 out of 5 stars

Brenda and My Michele were both so helpful without being pushy. Both are very knowledgeable and made my husband and myself feel comfortable with making such an important purchase. We thought we were g... See more

Company replied

Rated 5 out of 5 stars

We had Matt Horner as a salesman. He was very helpful in helping us pick out what we needed for our elderly mother’s shore home. He showed us all the options and was so pleasant as changes kept being... See more

Company replied

Rated 5 out of 5 stars

Brenda and Kevin were awesome! Patient, informative, helpful, with lots of creative ideas and options. We came in to buy one piece of inexpensive furniture for our living room. Walked out of Kensingto... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about. Our Services: Free In-Home Design Consultations Over 2 Acres of Selection Fast Delivery Full Service Website with Digital Customer Service Deal directly with the store owner Michael mlg@kensingtonfurniture.com or our Customer Experience Manager Michele mtortello@kensingtonfurniture.com.

Zero Risk Returns

Love your room, or we'll replace it for free! We take the fear out of buying!

You have a 15-day period from the date of delivery to make an exchange, no questions asked. Only 1 exchange per customer, per household. Factory Fresh, Floor Samples, and/or Outlet Items do not apply. Sales under $999 do not apply. We will pick up the returned items at our earliest availability and will provide a loaner piece until the new selection arrives (customers may not keep the returned items as a loaner until the new piece arrives).

Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(385)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t say enough to recognize our…

I can’t say enough to recognize our salesperson, Steven. He was very helpful and professional when helping us find our perfect pieces we were searching for. We will be back and in the meantime will recommend Kensington Furniture.

June 26, 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your awesome comments & for choosing Kensington. Stephen & I are grateful. Michael/owner

Rated 5 out of 5 stars

My wife and I felt the staff was very…

My wife and I felt the staff was very helpful in meeting our needs. The manager and design staff did an excellent job. They have a wide variety of beautiful furniture at affordably pricing.

June 25, 2026
Kensington Furniture logo

Reply from Kensington Furniture

thank you for your kind words & choosing Kensington. Yolanda, Michele, & I are grateful. Michael/owner

Rated 5 out of 5 stars

Matt was wonderful

Matt was wonderful. He kept on touch but we ended up going back on a day he was off. A really nice and patient woman helped us today with all of our final decisions. Still waiting for the process to be complete, but so far so good.

June 25, 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you. Matt, Brenda, & I are grateful.

Rated 5 out of 5 stars

Matt was great about finding what we…

Matt was great about finding what we needed for our new house. Price was great

June 24, 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank You for your kind words & for choosing Kensington. Matt & I are grateful. Michael/owner

Rated 5 out of 5 stars

Brenda Platt is a tireless superstar!

Brenda Platt is a tireless superstar!

Love the warm & welcoming feel from the first step into the store to the friendly exit!

Your furniture options were a pleasant change from the same old same old from your competitors.

I didn’t love the 3% up charge if using a credit card. I didn’t feel your prices reflected the savings on your part.

June 20, 2026
Rated 5 out of 5 stars

Steve made our buying experience quick

Steve made our buying experience quick, painless, and detail oriented. Hoping for a quick delivery, but other than that (getting delivery) it was wonderful!

June 17, 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind words and fro choosing Kensington. Steve & I are grateful. Michael/owner

Rated 5 out of 5 stars

Easy shopping

Great experience. Lots of service.

June 13, 2026
Kensington Furniture logo

Reply from Kensington Furniture

thank you for your kind words & for choosing Kensington,.

Rated 5 out of 5 stars

Yolonda and Danny were wonderful…

Yolonda and Danny were wonderful attention and knowledgeable they were more than helpful and would recommend them to anyone

June 11, 2026
Kensington Furniture logo

Reply from Kensington Furniture

thank you for your kind words. We're grateful,

Rated 5 out of 5 stars

Brenda was very helpful in guiding us…

Brenda was very helpful in guiding us to find what we were looking for and made it very simple to complete everything. Thank you Brenda.

June 8, 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind words &* for chooisng Kensington. Brenda & I are grateful. Michael/owner

Rated 5 out of 5 stars

Yolanda

My salesperson, Yolanda, was very pleasant and very helpful.
The manager was also helpful.

June 3, 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind words & choosing Kensington. Yolanda & I are grateful. Michael/owner

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look