Kent Hire Reviews 

716
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, knowledgeable, and always easy to deal with throughout the entire equipment booking and hiring process. Consumers also deeply appreciate the highly competitive pricing, well-maintained machinery, friendly customer service, and reliable delivery options that consistently arrive right on schedule. However, some people mentioned occasional issues with significant delivery delays, poor communication, and unexpected operational problems involving the machinery. A few reviewers additionally noted frustrating difficulties regarding missing replacement parts or delayed arrivals when trying to complete their heavily scheduled daily tasks.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a seamless and stress-free... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpful and friendly approach... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and ahead-of-time... See more

Price

Clients share positive opinions on price, highlighting that the company offers great rates, competitive... See more

Product

Customers report overall satisfaction and positive experiences with product quality and performance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Kent hire alot over the last few times Hiring all manor of equipment Petrol saws Stump grinders Dumpers Digger attachments to fit my machine And larger diggers when requir... See more

Rated 5 out of 5 stars

Great service and customer communication. Hired a crusher booked on a Thursday for following day delivery. Crushed loads of hardcore into type 1 much cheaper than paying for a skip and then buying t... See more

Rated 5 out of 5 stars

Hired some plant from these guys for an ongoing project, communication was great, enquired in the morning, was delivered by lunchtime. Needed an attachment to go with the digger as we had hit a... See more

Rated 5 out of 5 stars

Absolutely brilliant service!! Really cannot rate this company highly enough. The post driver we hired was of excellent quality. We have hired from other companies in the past and had issues! All of K... See more


Company details

  1. Plant and Machinery Hire
  2. Tool Rental Service

Written by the company

Hire Mini Digger, Dumpers, Access Equipment and all Small Tools at the Very Best Prices!


Contact info

4.8

Excellent

TrustScore 5 out of 5

716 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(716)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reliable

Very reliable ! Great to do business with ! Great machinery ! Hopefully we will do business again!
I've hired a 2T digger for the weekend for some works at our allotment. Delivered and collected on time with no issues.

May 13, 2025
Rated 5 out of 5 stars

Good equipment and prompt delivery and collection

Initial enquiry when made by phone was a bit gruff and directed me to use web site.
Site easy to use, all done in a couple of minutes and delivered when required.
Called me at the end of the hire period to check finished and were prompt in picking up.
Would use again.

May 8, 2025
Rated 5 out of 5 stars

Hire Made easy

As a DIY person who hasn't got a clue I have to say this company was brilliant. So easy to deal with and when I had question they explained in a way even I could understand. Very happy to recommend them

May 2, 2025
Rated 5 out of 5 stars

Fantastic service quick hire

Exactly as described on the tin hired a stump grinder easily with them picked it up and dropped it off no issues nice and quick same day hire cant fort them in any way fantastic service

April 23, 2025
Rated 5 out of 5 stars

Great service, competitively priced.

Called up to check if they had a turf cutter available for weekend hire on Good Friday morning, i was advised one was on its way back to the yard from another customer. I Drove to the yard, was given a hand to get it in my car (SUV). Unit worked as advertised, returned it bank holiday Monday. 2 fellas lifted it out of my car for me. It couldn’t have been easier. Great service, competitively priced. I will be using Kent Hire again soon for the higher of more plant equipment.

April 21, 2025
Rated 5 out of 5 stars

Forced Action Mixer Hire

Forced Action Mixer was delivered early which was a massive bonus so we could start the resin laying first thing.
Mixer was easy to use and connect to mains, really made the process so much simpler.
Collection was also smooth.
Good value and great service, I would use again

April 9, 2025
Kent Hire logo

Reply from Kent Hire

Hi Graham, thank you for the review its much appreciated. The new resin drive looks great. Regards, Matt.

Rated 5 out of 5 stars

Very Helpful and Friendly

Booked a dumper and mini digger for use in my garden on Saturday. Initially the delivery was delayed due to mechanical issues with the digger. However within 30mins of being told this I was given an updated ETA. Rather than let me down another digger was hired from a third party. Which was a great help. Delivery driver was very friendly and helpful. Even managed to get the machines collected earlier once the job had finished. Recommend hiring from Kent Hire and will be using them in the future.

April 12, 2025
Kent Hire logo

Reply from Kent Hire

Hi Rob, thank you so much for your patients, you are a true pleasure to deal with. Hope you hire from us again soon, regards Matt.

Rated 3 out of 5 stars

the lawnmower delivered promptly

the lawnmower delivered promptly, however it took 3 days for the company to collect the lawnmower. They did not give a time which was very inconvenient

March 29, 2025
Kent Hire logo

Reply from Kent Hire

Hello, I hope you enjoyed the brand new Stiga Estate ride on mower you hired through the website, and very glad to hear that delivery was prompt, this is always our number one priority. Sorry collection was slow but this week we have employed more drivers to improve our services due to demand. Hope to hire to you again soon. Regards Matt.

Rated 5 out of 5 stars

Great company

Great equipment, reliable, clean and always delivered on time. Just use the website to book and they drop it off! No hassle

March 19, 2025
Rated 1 out of 5 stars

Do they fix Lawnmowers?

The sign outside says they fix lawnmowers. Last Wednesday I phoned them and they said they would get back to me when there was someone in the office. On Friday I went there and someone was unloading a mini digger, I spoke to them and they said they had my number and would ring me when there was someone in the office. Its now Tuesday so a week later than the original contact. Still nothing. Apart from the total lack of customer service it raises the question if there is never anyone there who fixes the lawnmowers?

March 12, 2025
Unprompted review
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Reply from Kent Hire

Hi Mr DW,
Sorry we didn't get back to sooner, I did explain we were ever so busy and would call you when we could. I didn't specify when this would be, but I apologise for not meeting your expectations.
Regards
Matt

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