I have used Kent hire alot over the last few times Hiring all manor of equipment Petrol saws Stump grinders Dumpers Digger attachments to fit my machine And larger diggers when requir... See more
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Review summary
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Great service and customer communication. Hired a crusher booked on a Thursday for following day delivery. Crushed loads of hardcore into type 1 much cheaper than paying for a skip and then buying t... See more
Hired some plant from these guys for an ongoing project, communication was great, enquired in the morning, was delivered by lunchtime. Needed an attachment to go with the digger as we had hit a... See more
Absolutely brilliant service!! Really cannot rate this company highly enough. The post driver we hired was of excellent quality. We have hired from other companies in the past and had issues! All of K... See more
Company details
Written by the company
Hire Mini Digger, Dumpers, Access Equipment and all Small Tools at the Very Best Prices!
Contact info
Unit 1, M2M Park, Maidstone Road, ME1 3DQ, Rochester, United Kingdom
- 07738506672
- sales@kent-hire.co.uk
- kent-hire.co.uk
4.8
Excellent
717 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Do they fix Lawnmowers?
The sign outside says they fix lawnmowers. Last Wednesday I phoned them and they said they would get back to me when there was someone in the office. On Friday I went there and someone was unloading a mini digger, I spoke to them and they said they had my number and would ring me when there was someone in the office. Its now Tuesday so a week later than the original contact. Still nothing. Apart from the total lack of customer service it raises the question if there is never anyone there who fixes the lawnmowers?
March 12, 2025
Unprompted review
Reply from Kent Hire
Hi Mr DW,
Sorry we didn't get back to sooner, I did explain we were ever so busy and would call you when we could. I didn't specify when this would be, but I apologise for not meeting your expectations.
Regards
Matt
Fast, efficient, competitively priced
Fast, efficient, competitively priced ... all good 👍🏼
Thank you
March 6, 2025
Hired again from Kent hire
Hired again from Kent hire, no drama, easy to book when i wanted the digger good communication from Matt, will be using again.
Thanks Steve
March 6, 2025
Costumer service and communication was…
Costumer service and communication was Perfect!!! They would not disappoint you, will definitely recommend!!
March 5, 2025
Unprompted review
Very easy to deal with and friendly
Very easy to deal with and friendly, digger was as described and Ingot done what needed to do. Would definitely recommend.
March 3, 2025
Easy service no ridiculous deposits…
Easy service no ridiculous deposits required and equipment worked flawlessly
February 19, 2025
Delivered when requested with straight…
Delivered when requested with straight forward instructions. The guys were friendly and professional
February 18, 2025
IF ONLY ZERO STARS COULD BE GIVEN
Unfortunately there is no zero star review...
Long story short, rented online a Wacker Plate on Thursday 06.02.25 to use it on Friday 07.02.25 only for 1-2 hours.
I haven't realized it's "click and collect" since I've been asked for delivery address.
Lost that Friday considering common fault (booking page asking for delivery address and mine not realizing it was click and collect)
On Monday 10.02.25 I called and discussed my options, agreed for the machine to be delivered against £30 cost of delivery to be paid on site. They said it'll be at around 10AM on Tuesday.
Monday was gone as well...
Assuming we're taking about 5 stars Kent Hire which they always were spot on in the past, I waited for the delivery on Tuesday 11.02.25. Nothing, no machine, no update. Tried to call them, no answer on mobile or 0800 number.
Left several voicemail, wrote texts... No reply.In total 20 counted unanswered calls & voicemails , and 4 text messages
Tuesday gone also....
Considering they forgot (we're humans..) to send the machine on Tuesday, I hoped that if I remind them by text on Wednesday morning first thing, they will send it over and go forward regardless my 3 days loss already.... Yet again.... It's 5 Stars Kent Hire we're taking about, good lads, helping each other as small business.... They haven't replied...
Wednesday 12.02.25 gone....
Client decided to call them, they answered but when they knew who and why they were called they said they would call back which obviously didn't happen.
Besides the financial loss,imagine the embarrassment and frustration I had to go through ....
Don't know if at least I would be refunded...
I know most of you reading this think it's impossible but calls, voicemails and texts are black on white.
I wouldn't write this review if they would at least answer or call back (as a aspiring trustfull business) until closing time on Wednesday 12.02.
Indeed, most reviews are 5 stars, but what about the 1 star reviews? I read them all and I find myself in every single one of them.
I would never ever use them or recommend to others,you should think twice before ordering from them, specially if your job is tight in budget or time, think of plan B after your order is placed (just in case, regardless the 5 stars you seen)
All the best
Toni
February 12, 2025
Unprompted review
Simply an excellent service no problems…
Simply an excellent service no problems at all well competitively priced will defo use again
January 21, 2025
Reply from Kent Hire
Thank you for kind review, we hope to see you again soon.
Regards
Matt
Absolutely 5 star service
Absolutely 5 star service
Will definitely use again
Total professionals, competitive prices.
December 13, 2024
Great service
When hired the MEWP was delivered on time and collected after my off hire time / date so got full use.
November 23, 2024
Machinery was in good working order and…
Machinery was in good working order and did the job. Would use again
November 20, 2024
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