Kentfaith Reviews 

2,958
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 242 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and robust build, often highlighting items like tripods and filters that offer great value for money. Many people appreciate the wide range of useful photography equipment available, finding it reliably built and effective at competitive prices. The ordering process is frequently described as smooth and easy, with many consumers reporting fast and prompt delivery. However, some customers noted issues with product quality, with items not working as expected or not matching advertised specifications. A few other people also felt that delivery could be problematic, citing slow shipping, tracking confusion, or receiving damaged packages. Additionally, some reviewers were not happy with the return process, describing it as difficult, expensive, or predatory, especially for faulty goods.

What people talk about most

Product

Users describe positive interactions with product, highlighting great prices and well-designed items that... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent build and impressive... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be well-priced, affordable,... See more

Order

People report ambiguous experiences with order, with some customers praising the smooth ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'll describe my experience with the store itself rather than the products they sell. I'm very pleased with how quickly the products arrive after placing my order. So far, all packages have arrived... See more

Rated 5 out of 5 stars

I purchased the 68''/1.7m Carbon Fiber Tripod Professional Camera Tripod Capacity 16KG/35.2lbs with 36mm Metal Ball Head Load X284C4+BH-36. This is a really well constructed tripod, with super sturdy... See more

Rated 5 out of 5 stars

Kentfaith seems to me to be a company who has the budget minded consumer in mind, such as myself. In the past several years I have purchased a tripod and different filters and have been very satisfie... See more

Rated 5 out of 5 stars

Kentfaith products are awesome: well built, solid, reliable and well priced. There's plenty of useful filters, adapters, batteries and all sort of photography equipment which you can rely on to improv... See more


Company details

  1. Photo Shop
  2. Electronics Store

Written by the company

Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(2,958)

330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My No 1 Choice

As a Drone & Media company, I have purchased lots of gear from Kentfaith over the years , always the best prices and the quality is excellent, I have camera bags, tripods , ND filters for my drones and ground cameras and much more, any technical help you need they are always available just really fantastic customer service and fast delivery, My No1 for Video and camera related gear, definitely 5⭐️⭐️⭐️⭐️⭐️

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome company to deal…

Absolutely awesome company to deal with. I have a bunch of their filters for my cameras and a couple of tripods too... Recently i had an accident with one of my tripods, and with just a couple of messages their support resolved my issue, only had to pay for shipping for the spare parts.... I'd definitely recommend them to any of my photographers friends.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and good.

The product I ordered was delivered quickly. The quality is top notch. It fits my camera perfectly. The filters are very good quality and deliver great image results.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great filters at a great price

I have been buy products from this company for two year, and have nothing but great things to say about them. What I really question is why the competition sells the same product for so much more money? The KF filters and other products are first class.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

No no no

Absolutely crazy, stress inducing process. 1/3 of the products turned up, and the time I spent chasing and freaking out and getting bad stuff mid-deadline was terrifying, just go into a legit store and buy what you need. Not worth it.

January 12, 2026
Unprompted review
Kentfaith logo

Reply from Kentfaith

Dear customer,

Thank you for your feedback. We sincerely apologize for the order logistics issues you encountered.

Our store has different warehouses, such as in China, Germany, Australia, the UK, and the US. To ensure you receive your package as quickly and safely as possible, we split the order based on warehouse inventory. You will see your package marked as track 1, track 2, etc. in your order account.

We are very sorry that the order did not provide you with a good experience. If you receive a product with problems, please provide your order number and a picture of the problem to our after-sales email: customer@kentfaith.com. We will handle the issue properly for you.

At the same time, we will also report this to the relevant department to optimize the order logistics information page.

Thank you for your feedback, and we hope to receive your reply soon.

Best regards,
Kentfaith

Rated 5 out of 5 stars

I have several tripods

I have several tripods, big and small, always great equipment, great service. They are my go-to items for my streaming service.
Sturdy, great design, easy to carry

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I was very happy with the customer service from Kenfaith. I requested info on filter combinations I wanted to work together and the customer service department made some great reccomendations which work very well for me. Thank you KF, great service and great products.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

I’d buy it with my eyes closed.

Never had any single problem with their products. I shoot analog and their UV filters protect my lenses perfectly, also I tried their cleaning kit and I’m very satisfied.
10 out of 10, would recommend :)

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Budget Friendly & Good Service

Kentfaith seems to me to be a company who has the budget minded consumer in mind, such as myself. In the past several years I have purchased a tripod and different filters and have been very satisfied with their products.
If your on a tight budget I can say my purchases and their customer service have been very good👍.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good company.

I'm always very pleased with how the company operates. Fast delivery. Excellent customer support. The product is completely worth the price. I really like the gift lens cleaning wipes. I use them for my glasses too.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Chinese low quality products that isn’t even worth the cheapPrice

We bought a camera for our daughter, and it is the poorest build quality, 1990 ish interface, lousy screens and with a horrible loudspeaker that sounds like something from a 1 dollar toy.
All is shipped from China, and to return you have to ship back to China and wish for luck. Don’t buy!

December 24, 2025
Unprompted review
Kentfaith logo

Reply from Kentfaith

Dear customer,
We are very sorry for the inconvenience caused to you. We have noticed the issues you reported regarding the speaker malfunction and the poor quality of the menu buttons.
To better assist you in resolving the issue, please provide a specific video or detailed explanation so that we can confirm whether it is a quality problem.
If it is confirmed to be a quality fault and cannot be repaired, we can offer you a refund without the need for a return.
If you have any questions or need further assistance, please feel free to contact us at claire@kentfaith.com.
Thank you for your understanding and support.
Best wishes

Rated 1 out of 5 stars

I am extremely upset with my purchase

I am extremely upset with my purchase. I bought the 8K GW41.0165S1 camera, and the image quality is very poor; the photos are always blurry.
This camera was intended as a gift, and I have received no response from customer service so far. Refund or not, I simply want to return this defective product.
The return policy is predatory and leaves customers powerless, even when the product is covered by an extended warranty.

December 28, 2025
Unprompted review
Kentfaith logo

Reply from Kentfaith

Cher client,

Nous vous remercions de nous avoir fait part de votre problème. Nous vous prions de bien vouloir accepter nos excuses pour tout désagrément occasionné par votre expérience d'achat et vous remercions de nous avoir donné l'opportunité de résoudre ce problème.

Bien que la qualité d'image de notre appareil photo ne puisse être comparée à celle des appareils professionnels, comparée à celle d'appareils photo de même prix sur le marché, elle offre un meilleur rapport qualité-prix et davantage de fonctionnalités.

Nous comprenons que le produit n'ait pas répondu à vos attentes et nous vous prions de bien vouloir accepter nos excuses pour tout désagrément occasionné.

Conformément à notre politique de retour, les frais de retour pour les articles non liés à la qualité sont à la charge du client. Néanmoins, votre satisfaction est notre priorité et nous espérons trouver une solution qui vous convienne. Veuillez contacter notre service client dédié : gearfocus@kentfaith.com

Nous traiterons votre demande dans les plus brefs délais et mettrons tout en œuvre pour répondre à vos besoins.

Nous vous remercions de votre compréhension. Nous espérons regagner votre confiance et continuer à vous servir à l'avenir.

Cordialement,
Kentfaith

Rated 5 out of 5 stars

good quality filter

I've bought not for the first time from K&F. This time it was a filter, which has a good quality. The item was fast delivered and i'm happy with this. There is no problem with this product !
So i give 5* to K&F

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely upset with my order

I am extremely upset with my order , the package came ruined , inside was soaking wet , the box just fell apart. The camera was all wet and smelt like mould. The camera quality is absolutely shocking. Have reached out to company with no reply

December 21, 2025
Unprompted review
Kentfaith logo

Reply from Kentfaith

Dear Valued Customer,

We are very sorry that this shopping experience was not satisfactory. We fully understand your disappointment and concern that your package arrived wet. This is especially true considering it was a Christmas gift, making our apologies even more profound.

We have recorded and reported the situation you mentioned to the relevant department. We will further optimize our packaging methods to prevent similar issues from recurring. Regarding the reason the package got wet, we initially suspect it may be related to recent rainy weather and improper handling during transportation. We will also report this to the logistics company and urge them to strengthen their management.

We also have replied to you by email and solve the issue,please kindly check the refund.

Sicerely sorry sorry for any inconvenience cased by this order

Merry Christmas

Best regards,
Kentfaith

Rated 5 out of 5 stars

Great kit: 1.5m Carbon Fibre travel tripod

I recently bought the 1.5m Carbon Fibre lightweight travel tripod from Kentfaith. It was very competitively priced, arrived promptly, and I'm delighted with it! It really is so easy to carry around: so compact and light, but also pretty sturdy. It has a hook I can hang weight from when I need extra stability (I do quite a bit of astrophotography) which really helps. A well thought out and well made piece of kit!

November 10, 2025
Unprompted review

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