I really appreciated when Kentucky Horsewear launched B2C sales channel! The customer experience of the website, purchase & delivery of goods was great. Not to mention the quality of products. Our dar... See more
Company replied
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The worst customer service ever, I ordered an item from their direct website instead of one of the UK based resellers. I bought the wrong item and they are making it impossible to return, the communic... See more
Company replied
Terrible service. They send order confirmation emails without order number, they don't reply to emails, after 20 days I'm still waiting in their total silence. Never again, don't order from this site,... See more
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Very disappointing ! I bought a saddle pad during the Black Friday week that I wanted to offer on Christmas. After waiting more than 2 weeks, I received the wrong one.. I sent an email to explain my s... See more
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Company details
Written by the company
The balance of timeless class and quality allows you to express your authentic lifestyle. Don’t just get noticed, but be remembered for your sense of style and fine living. All while giving your horse & your dog the best equipment.
Contact info
Ronseweg 56, 9700, Oudenaarde, Belgium
- +32 (0)55 42 86 04
- b2c@kentucky-horsewear.com
- kentucky-horsewear.com
1.9
Poor
153 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality
February 10, 2022
Reply from Kentucky Horsewear
Hi Lily, we're sorry you're not satisfied with our products. We aim to develop high-quality products for all kinds of dogs. We looked into your return and noticed that you found the width of the collar too small. However, we have different sizes, so each collar suits the dog nicely without compromising its quality. So even though it might seem small, the collar has strong seams and is made to ensure your dog's safety. Kind regards, the Kentucky Dogwear team 🐶
Reply from Kentucky Horsewear
Thank you Peter for the kind review 🤩
excellent service
product quality top, delivery in time, price ok (no better price found)
January 12, 2022
Reply from Kentucky Horsewear
Hi Günter, thank you for your review! If you have any suggestions on how we can improve your experience to make it a 5-star review, feel free to contact us on info@kentucky-dogwear.com
Beautiful dogwear
Beautiful dogwear, good and fast service! Nice that there is a voice and help on the phone!
January 12, 2022
Reply from Kentucky Horsewear
Dear Véronique, thank you for your review! We're always happy to help you again 😄
Reply from Kentucky Horsewear
Thank you for your review 😍
Fast delivery !! and cute packaging
I ordered from France, and besides some troubles at the moment of the checking, my dog's coat arrived after only 5 or 6 days ! Perfect thank you
January 10, 2022
Reply from Kentucky Horsewear
Hi Lucie, thank you for your review! We hope you and your dog may enjoy our dog coat on many walkies. We would love to hear about the troubles you experienced at checkout to improve our shopping experience. Feel free to send us a message on Facebook or send an email to info@kentucky-dogwear.com. Love, the Kentucky Dogwear team
everything ok delivery and quality 🥰🥰
January 3, 2022
Reply from Kentucky Horsewear
Hi Carine, we're happy that you're satisfied with our products. We hope to see you again on our webshop someday 🤩
The coat doesen't suit the dog and no…
The coat doesen't suit the dog and no one to contact
December 12, 2021
Reply from Kentucky Horsewear
Hi Alexandra, You can return your dog coat for free if it doesn't fit. Unfortunately, I can't find an email for the return. However, I will send the return label to the email address you've used for the order. If you have other questions concerning your order/return. Do not hesitate to contact us on Facebook or send an email to info@kentucky-dogwear.com
Quick shipping to Germany and perfect…
Quick shipping to Germany and perfect tracking device!
December 4, 2021
very nice dogwear <3
November 22, 2021
Kentucky is not only a good looking…
Kentucky is not only a good looking product it guarantees also the best quality. We have a Jack Russel and a Border Collie. So you can image how they love to run around and play. But the material can handle it!
September 9, 2021
Unprompted review
Dogwear
I ordered two dog harness safe wool (matching colors) for my beagles. The soft texture feels great and the fitting is perfect. I recently had to wash the harness and it came out perfectly. I have redirected some dog owners to Kentucky dogwear as we get many questions on where we bought the harness 😊
September 9, 2021
Unprompted review
High quality & durable
Super nice products, high quality and durable, yet easy on the eye! We have 2 dogs that love to get dirty, and their collars still look great. That being said, they also love to curl up into their Kentucky Dogwear beds.
All in all, happy customers over here.
September 9, 2021
Unprompted review
Great Products !
Great Products !
Very fast delivery ( i'm in France) .
The products look so good on my dog i love them !
I took a marble bowl, a active harness with the leash.
September 9, 2021
Unprompted review
Super high quality and wonderful design
September 9, 2021
Unprompted review
Why I buy Kentucky dogwear products
This products are first of all of very good quality, de design and Colors are very Nice.
Its difficult yo make a choice because they all are so Nice.
September 9, 2021
Unprompted review
The harness active velvet - life changer
The dog harness active velvet changed my dog!
He stopped pulling when we go out for a walk or a run!
So much more fun now for him and me!
I have control now over my dog.
September 9, 2021
Unprompted review
I recommend 1000%!
I already knew this brand regarding horses, and I got few products for my two dogs.
From the collars to the dog bowls the quality is here, the fabrics are very good s well.
You have different collections and anyone can find what is looking for!
The delivery and the customer service is also fast if you need anything.
I would recommend Kentucky Dog Wear 1000 times!!
September 9, 2021
Unprompted review
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