Kettler Reviews 25

Order put in for Garden furniture- website said delivery between 3-5 working days- wanted it for family event so time was the motivation to buy. Day 7 contacted them -phone lines closed! Managed to get through on day 8 and was assured they would be out for delivery today -day 12. Just had a message from courier to say Kettler have not supplied the goods. They have quite a lot of my money and so far I have nothing to show for it. Will never use this company again and am on the verge of taking legal action to get my money back.

Ordered 3 garden chairs and a table over a month ago sent me tracking showing coming from China to Holland. Nothing more no delivery and do not answer emails so another scam

I would like to extend my sincere thanks to Lea Brierley (customer service agent), and the team at Kettler Ltd for exceptional support in resolving my delivery issue. Although the delivery company initially cancelled my delivery date, your dedication ensured that the delivery was rescheduled to the original date I requested. Outstanding service - thank you.

Sarah from Customer Services responded very quickly and positively when our sofa cover shredded in places. Fantastic service thankyou.

Very happy with the service from Kettler GB. Great product

Well, this guarantee issue could not have been handled better. Sarah was most understanding and very quickly resolved our issue. First class service by the company and this person in particular.

I bought the Marina 6 seater dinning table and chair's. Great quality and very easy to assemble.

We purchased a Kettler set late last year and unfortunately had issues with some of the legs when we started to use it this year. We contacted the Garden Centre where we purchased it and they in turn handed the issue over to Kettler to deal with us directly. We had emails with regard to the fault from a lovely helpful lady called Lea and it was satisfying that the same person dealt with us through the whole process of getting it resolved. Though the handling of sorting the problem took a few weeks we understood that could have been to the Garden Centre not providing enough information that we had already given them. So we have now happily received a new Garden Set and can only say that we received v good customer service from Lea and from her Manager.

We bought a sofa set. Quality is great but sofa changed as it had a fault. Replacement also faulty but again immediately changed. Great product and good customer service.

I received Kettler garden lights as a Christmas gift 3 years ago.
The lights no longer worked so I contacted Kettler to see if I could purchase replacements…to my surprise I have been delivered a full replacement set at no charge,with pleasant emails from Kat in customer sales!
Absolutely delighted…thanks so much .
Amazing service from this company

Excellent customer service which is rare these days, I love kettler garden furniture and when some went rusty they replaced it without any problem under the warranty, will always buy from them again.

Outstanding service from Kath Woods who went above and beyond in attention to detail

Reclining garden chair mechanism has broken on a chair that's only 8 months old and with minimal use. Kettler have said they can't get spare parts for another 8 weeks and now aren't responding to emails asking them to improve. Totally unacceptable!

Imagine paying 3.5k euros for a bike, and there is no catalog of the parts you can buy for a repair. Ridiculous.

Very happy with our garden furniture set .After nearly 8 years still looks like new. When one of the table legs got damaged customer service were very helpful sourcing a replacement. Outstanding customer support.

We have a number of kettle garden furniture items, they are hardwearing comfortable, and look good!

We are very pleased with all of our purchases