Keuken Kampioen Reviews 

Spontane, oprechte advies. Directe communicatie, top

Very attentive and helpful sales personnel
Customer satisfaction guaranteed

Excellent service. Highly recommended.

So far I can’t say anything bad. Good service , good kitchens, a bit pricy but I hope my kitchen lasts for years.

The company is happy at taking your hard earned savings! The after sales is not there!!
They don’t even supply the right equipment!
The quality of the handles is very bad!

The sales experience was nice as they say nothing can go wrong but when you get the kitchen actually then a different experience starts which is not very nice. First, one of the items is broken on delivery which is ok but then you have to wait for more than 2 months to get it fixed. Then within a week of use, the panel of the dishwasher is broke which is not fixed after 2 months which was broke by their team. No proper attention to the customer and bad and immature service. Won't recommend
Recieved a phone call after review but nothing new. As a customer after spending so much money you just have wait and nothing else. Not useful

I am so disappointed in them and their lack of "Customer service" Please do not get your kitchens with them, its not worth the headache. If anything goes wrong they will literally refuse to make ANY plans even if it was there fault. It started off with a phone call asking us if we would pay before or after the delivery of our kitchen. We opted for after, little did we know that they meant BUT DID NOT SAY that we needed to pay 8am the morning our kitchen arrived. We had requested the money from the mortgage and it was arriving that day but NOT at 8am. We tried to explain this to them and ask for any solutions they had none. So we said that's ok we have a credit card. "Oh, no sorry we don't accept credit cards." So now I have tried to pay you and YOU have REFUSED payment. We were never informed about how to pay. Also we had an appointment for the kitchen to be installed the next day so we said, ok we can do the payment then? "no" is their response. How about you come back in the afternoon "No" was their response. They literally refused to help us AT ALL! How can you call yourself having "Customer service" If you are not helping (i.e. SERVICING) me (i.e. THE CLIENT) even if you did not tell us nor are you flexible in any regard. I am completely disgusted. Note we still have no Kitchen thanks to them and their lack of work ethic and common human decency.

As much as I didn't want to write a bad review over a company (just not my style) I have to admit KeukenKampioen have exceeded all lines of bad taste and they have made my life miserable.
Not going into details, I am trying to solve a simple defect in the kitchen for (ready?) 4 years. They are very good at throwing you from one representative to the other, and basically not solving the issue - a very simple one - to this day. I've written numerous emails. Sent numerous pictures. Had hundreds of phone calls. Even as patient as I am, I will not exaggerate if I'd say it's the worst service I've ever encountered.

To be honest both ways, this isn't that the quality of the kitchen nor appliances are poor. Not at all. But it's just the feeling they give you after you bought it , that you don't count as a customer is the disappointing factor here.

Very happy with their service throughout the whole process of design, delivery and installation. The store manager at their Delft store, Ahmet, is super friendly and helpful. He always gives you useful tips and advises which results in a better design for what you need. In short, I absolutely recommend them!

Worst customer experience we ever had.

To start with, the installation of our kitchen was postponed for 1 week. We were informed only once the delivery occurred; so we had to live 1 week with no living space in our flat. After insisting multiple times, we finally got a small compensation.

On top of that, when the installation was done, the installers left all their trash, and mess in 3 different places of our flat and refused to take it away with them (laughing at us with one answer: "You can do it yourself"). After several phone calls to the customer service and the sales person (that was not aware of such manners) It was decided to leave the mess in our flat or pay 150€ for something that should be included.

We had to do several trips to the recycling center to bin the different carboard, wood, metal part. We realized that the installers even left their redbull cans and food waste in the middle of our hallway.

On top of that they even broke some wood flooring appliance that we had to fix ourselves. They didn't attach the plug socket back the wall (and told us again to do it ourselves).

Other thing: During this Corona crisis, none of the workers wore a mask. Even though they were coughing all day long.

I would not recommend to go with Keuken Kampioen, if you encounter any issue, you have to sort it yourself.

Order reference: 20276012102

So far, the kitchen hasn't been delivered but we were treated really well throughout the buying process. It has been a pleasant experience so far.

Since we order the kitchen we have been having issues, the model we choose was not available anymore so we needed to change the initial design. During the delivery handlers, weren't deliver properly and parts of the worktop were broke, now we have to wait several weeks to get it fixed.
The fridge is not operating properly and when we call support they didn't answer and it took us several calls to get someone to answer our calls with no answers about the waiting time nor when any technician could come home to check the fridge.
Two weeks after the delivery still, nobody has told us when they will come and check the issue with the fridge.
UPDATE:
And this continues going bad, yesterday we were told we will get a call to set an appointment about the fridge, and we haven't got any communication from keuken kampioen, no email and no call, sadly we are not surprised.

Great company!
We are so happy we chose them AGAIN to build our kitchen.(and it’s a big one!)
So friendly, professional and understanding.
Highly recommended.

Trying to fix my kitchen, calling to the Rotterdam Stationweg store that sended me to call the service line, but when you call the service line (0416 539325)..."they are closed for vacation" and nobody answers emails/phone calls etc....how can a national company doesn't have one person working on the call service?
In the middle time I spend my salary with thuisbezorg since my kitchen doens't work at all??
Terrible service!

Goede service. Prima planning. Goede communicatie.

Top service van a tot z

Good attention during the whole process.
From sale to delivery and installation.
Minor bumps here and there and overall satisfied after 2 days of the new kitchen .