Absolutely excellent. Having done some research into key safes and wanting a secure model we opted for the Ark Tamo. This model allows for 9.7 million possible combinations, versus circa 4000 on t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very prompt service from The Key safe team. the safe arrived very quickly at the time the text details said. The Key safe is very heavy and substantial with easy instruction both for setting t... See more
Company replied
Easy to order, fast delivery, great Communications. Bit sceptical about the price having hot a key box from Aldi for £15. As soon as I picked up the box to open it, I knew this was far superior. Very... See more
Company replied
So easy to deal with, I found the high quality keysafe I wanted due to the excellent and detailed specification on the website. It was reasonably priced, especially considering the quality of th... See more
Company replied
C500 Pro Key Safe (2nd Generation)
(372)
ark Tamo™ Maximum Security Key Safe
(254)
Key Safe Professional Installation
(204)
Supra P500 Pro Key Safe (2nd Generation)
(141)
Fitting Pack for C500 Pro & ark Tamo Key Safes
(106)
Replacement Weather Cover for C500 Pro & P500 Pro Key Safes
(62)
ark Tamo™ Pro Maximum Security Key Safe
(37)
Replacement Weather Cover for Supra S6 Slimline Key Safe
(29)
Fitting Pack for P500 Pro Key Safe
(29)
eSafe Electronic Key Safe Box (2nd Generation)
(25)
Company details
Written by the company
The Key Safe Company is the UK’s leading distributor of secure, quality and effective key safes and key management solutions. Since 1996, we have dedicated ourselves to provide the very highest quality products and services, introducing the first police preferred, Secured by Design approved key safes to the UK market. Today, Key Safe are proud to be a King’s Award for Enterprise 2026 winner in the Innovation category, recognising its ongoing commitment to pioneering breakthrough security solutions that advance the industry. Trustpilot's independent customer feedback system provides authentic reviews about The Key Safe Company and our range of key safe products.
Outstanding customer support
Written by the company
- We're commited to our customers!
- Need help and advice choosing a product? Our friendly team is here to help, whatever your question or query.
Free delivery available
FREE delivery available on orders over £30
Receive FREE delivery in 2-4 business days on all orders over £30.
Next working day mainland delivery, available for £4.99 on orders placed before 3pm GMT.
Contact info
Unit 4-5 Nunnery Park, WR4 0SX, Worcestershire, United Kingdom
- 03303630303
- hello@keysafe.co.uk
- keysafe.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from The Key Safe Company
Hi Steven, thanks so much for the brilliant 5-star review! 🌟
Great to hear your new weather cover hit the mark — those little extras do a cracking job of keeping things protected and neatly tucked out of sight 👌🌦️
Really appreciate you taking the time to share your feedback!
Reply from The Key Safe Company
Hi Sam, thanks for the fantastic 5-star review! ⭐️
Great to hear your C500 Pro arrived quickly and without any fuss — we love a smooth, speedy delivery as much as you do 🚀🔐
Really appreciate you taking the time to leave feedback!
Keysafe just took all the worry out of…
Keysafe just took all the worry out of purchasing a keysafe ,the website was easy to navigate and very informative too. It was really helpful to be able to arrange for someone to come out and fit it. It was delivered and fitted in just a few days a brilliant all round service with an engineer who talked me through the controls. Many thanks can definitely recommend to any novice like myself.
February 3, 2026
Reply from The Key Safe Company
Hi Irenee, thanks a million for the wonderful 5-star review! 🌟
We’re so glad to hear the whole process felt smooth from start to finish — that’s exactly what we hope for, especially for anyone buying a key safe for the first time. And huge kudos to our installer for giving such a clear walkthrough; they’ll be delighted to know they made things easy and stress-free.
Really appreciate your recommendation, too — that means a lot. If you ever need anything down the line, we’re only a message away. 😊🔐
Good service and quick installation
Good service and quick installation.
Design of KeySafe C500 PRO not very user friendly when it comes to putting in a code and "User Guide" difficult to follow.
February 2, 2026
Reply from The Key Safe Company
Hi Roshan, thanks so much for taking the time to share your feedback. We're really glad to hear Claire and our installer looked after you — they’ll be chuffed to know their help made a difference! 🙌
You’re absolutely right about the C500 Pro instructions being on the fiddly side. It’s exactly why we send out our video guide, as it tends to make the code-setting process feel a lot less like cracking a safe in a spy movie 😅🔢
We really appreciate the 4 stars and your honesty — it helps us keep improving. If you ever need a hand with anything else, we’re right here.
Excellent service good quality product…
Excellent service good quality product and easy to install
February 2, 2026
Reply from The Key Safe Company
Hi Michael, thanks so much for the brilliant 5-star review! 🙌
Really glad to hear your C500 Pro arrived without a hitch and was a breeze to install — always nice when DIY behaves itself for once! 🔧😄
We appreciate you choosing us and hope the key safe serves you well for years to come. If you ever need anything, just give us a shout.
Top Class all round
Fast delivery, excellent product and great online videos to instruct set up and installation. Great service all round!
January 30, 2026
Reply from The Key Safe Company
Hi Peter, thanks a million for the cracking 5-star review! 🙌
Fantastic to hear your C500 Pro arrived in a flash and that the videos made setup a breeze — always nice when everything just clicks into place (pun absolutely intended 😉).
Really appreciate you shouting about the product and service. If you ever need anything down the line, we’re only a message away!
Faultless
Quick delivery, efficient and professional installation. Only negative is size of compartment inside. Can’t fit more than a couple of keys without any keychain. Probably not an issue for most.
January 8, 2026
Reply from The Key Safe Company
Hi Katie, thanks so much for the fab 5-star review! 😊
Brilliant to hear delivery was speedy and the installation hit the mark — we’ll make sure your installer hears your kind words, it'll absolutely make their day.
Totally get what you mean about the inner compartment. A little tip from us: popping the keys straight onto the hook (without keyrings) usually frees up a surprising amount of space, so you might find you can squeeze a few more in than you thought 🔑😉 That little door inside the P500 will keep your keys in place.
Really appreciate you sharing your experience — and shout if you need anything else!
Fantastic customer service …
I purchased an Arc Tamo key safe from the Key Safe Company last year and am very happy with it. Unfortunately the light on the keypad stopped working but the Key Safe company provided a free replacement with no hassle and very quickly . This is customer service as it should be. I highly recommend the Key Safe Company.
December 23, 2025
Reply from The Key Safe Company
Hi Andrew, thanks so much for the lovely review! 😊
Really glad to hear your ark Tamo key safe has been keeping you happy — and even happier that Claire could swoop in with a fresh illumination module without any faff. A light that goes out is never ideal, but at least we could help switch things back on again 💡😉
We’re chuffed you had such a smooth experience, and your recommendation genuinely means a lot to us. If you ever need anything else, we’ll be right here and ready to brighten your day! 🌟
Great service
Product just as advertised. Not installed yet but perfect condition. Order correct. Delivery excellent.
January 29, 2026
Reply from The Key Safe Company
Hi Charles,
Thanks so much for the ⭐⭐⭐⭐⭐ review! Delighted to hear your C500 Pro and fitting pack arrived in perfect shape and exactly as expected — always nice when everything turns up keyed in just right. 🔑😉
Whenever you get around to installing it, if you need any pointers or have a quick question, we’re only a message away.
Really appreciate you taking the time to share your feedback!
A nice-looking but fiddly product
Like - the safe is strong and attractive
Dislike -
1) being round and heavy, it is difficult to handle when learning how it works.
2) it appears to include a motion sensor which aborts the unlocking process, which makes it very hard to familiarise yourself with it when it is not fixed to a wall.
3) the key button is small and not easy to see unless the LED is on, and the LED (and its colour) are not visible when the button is being pressed. This button needs to be bigger and the coloured LED separate.
This makes it very difficult to write foolproof instructions for the use of the safe in several languages, for example for use on a holiday home. Users will have to open it late at night in the rain, they will not find it easy to get the sequence right.
4) it seemed to be easy to make an error which set the safe into a state from which it was not obvious how to return to a clear state.
Due to the complexity, we have decided not to use this product in this situation.
January 20, 2026
Reply from The Key Safe Company
Hi Richard,
Thanks for taking the time to share such a detailed review — it really helps us understand what worked for you and what didn’t. We’re glad to hear the eSafe itself made a good first impression looks-wise, even if getting to grips with it felt more like a puzzle box than a lock box!
Electronic units do come with a bit more of a learning curve than mechanical safes, and we’re sorry the setup felt fiddlier than expected. Just to reassure you, there’s no motion sensor built into the product, so that “abort” behaviour you were seeing is likely something else — which is why Claire has been trying to get to the bottom of it with you. She’s been in touch a few times already, and one thing she suggested (just in case!) is giving the second eSafe a try too, as both eventually arrived after the delivery mix-up. That should help confirm whether it’s a one-off glitch or something trickier.
We completely understand your concern about making the instructions simple enough for guests arriving late, tired, and possibly in the rain — wrestling with a lock box shouldn’t be part of anyone’s holiday story! If the product isn’t the right match for your particular setup, we respect that decision and appreciate you giving it a fair go.
If you’d like help choosing something more straightforward for guest use, or want us to look again at either of the eSafes, just give us a shout — we’re always here to help keep things unlockably easy. 🔑🙂
Thanks again for the feedback,
Good info great products ,
Good info great products ,, found what i was looking for on they’re website and ordered, delivered fast so I could fit a superior quality key safe !!
January 5, 2026
Reply from The Key Safe Company
Thanks a bunch, Mark! Delighted you found exactly what you needed on our site — nothing better than a smooth search and a speedy delivery. 🚚✨
And we love hearing that you’ve fitted your new ark Tamo key safe already… sounds like you’ve truly locked in top-tier quality! 🔐😄
If anything crops up down the line, we’re always here to help.
Reply from The Key Safe Company
Thanks so much, Stephen! We’re really glad your ark Tamo key safe reached you in record time and lived up to expectations. 🚀🔐
We put a lot into making sure our products are key players in the security game — so it’s lovely to hear this one hit the mark.
If you ever need anything else, just give us a shout! 😊
Great quality product
Great quality product, easy to order, fast efficient service and delivery
January 5, 2026
Reply from The Key Safe Company
Hi Caroline,
Thanks so much for the 5 stars! We’re thrilled to hear your C500 Pro arrived quickly and that the whole ordering experience was smooth — sounds like everything clicked into place perfectly!
We really appreciate your kind words, and if you ever need anything else to keep your keys safe, we’re always here to help. 🌟
Outstanding customer service
Outstanding customer service. We had a problem with one of our key safe’s online and tele support was 100%. Unfortunately the problem wasn’t resolve able but they replaced the unit free of charge with no quibble at all. Replacement device arrived 48 hrs later. terrific!
January 29, 2026
Reply from The Key Safe Company
Hi Alex,
Thank you so much for the fantastic 5 stars! We’re really glad Claire could help and that the replacement key safe arrived quickly — sometimes things just need a fresh start, and we’re happy to make it hassle-free.
It’s brilliant to hear you felt fully supported along the way. If anything else comes up, we’re always here to keep your keys safe and sound! 🌟
Reply from The Key Safe Company
Hi Roger,
Thanks so much for the 5 stars! We’re thrilled to hear your C500 Pro and fitting pack arrived quickly and are living up to expectations — nothing beats that feeling of a job well secured.
Really appreciate the recommendation too; it means a lot to the team. If you ever need anything else, we’re always here to help! 🌟
solid piece of kit that inspires confidence.
Bought a Supra C500 key safe from this company. Fairly expensive but when it arrived the next day, I understood why.
Main things to remember when installing: make sure the key safe is fitted on a flat surface, and that the screw holes aren't drilled into mortar. Other than that straightforward, but do read the instructions carefully in order to preserve the warranty conditions. Ensure before you start that you have a T30 Torx screwdriver and a 5mm masonry drill bit.
A very solid piece of kit which inspires confidence that my spare key will be secure, and free delivery of my order makes using The Key Safe Company again a no brainer.
January 30, 2026
Unprompted review
Reply from The Key Safe Company
Hi David,
Wow — thanks so much for the fantastic 5-star review! We’re thrilled to hear your Supra C500 is giving you that rock-solid confidence — sounds like it’s living up to its reputation. And we totally agree, a flat surface and the right tools make all the difference; those screws and instructions aren’t just for show!
Glad the next-day delivery and free shipping helped make the whole experience a no-brainer. We can’t wait to welcome you back next time you need a bit of extra security.
Thanks again, and enjoy that peace of mind! 🌟
Very helpful advisor
The agent advised me of the availability of a spare part so that I didn't have to replace the key safe. Extremely helpful.
January 27, 2026
Reply from The Key Safe Company
Hi Susan,
Thank you so much for the 5 stars! We’re thrilled Evie could help steer you in the right direction and save you from having to replace your key safe — sometimes a little advice really covers all the bases!
It’s great to hear you found the guidance so helpful. If you ever need anything else, Evie (and the rest of us) are always happy to help.
Easy experience to keep safe
Easy to order and delivered very quickly. I also ordered installation which again was sorted out quickly. The installer was very helpful.
January 27, 2026
Reply from The Key Safe Company
Hi Anne,
Thank you for the wonderful 5-star review! We're so glad to hear everything was smooth sailing — from ordering, to delivery, to getting your C500 Pro professionally installed. Sounds like the whole process was as safe and sound as the key safe itself!
Lovely to hear your installer was helpful too, we will pass your comments along to them. If you need anything else down the line, we’re always here.
Reply from The Key Safe Company
Hi Bliss,
Thanks so much for the 5 stars! Delighted to hear your C500 Pro and fitting pack reached you nice and quickly — we do love a delivery that doesn’t keep you guessing.
And thank you for the shout-out on the communication too; we try to keep things as clear as a freshly cut key.
If you ever need anything else, we’re right here! 🌟
Reply from The Key Safe Company
Hi Keith,
Thanks so much for the 5 stars! Really glad to hear you’re pleased with the weather cover — it does a great job of keeping the elements (and any curious glances) firmly covered.
If there’s anything else you ever need, we’re always here to help.
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