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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly and welcoming staff, noting that many employees serve with a smile. Many people are also satisfied with the freshness and taste of the food, often describing it as hot and delicious. Reviewers appreciate the quick service and efficient order fulfillment, with many mentioning that their orders were accurate and received in a timely manner. The cleanliness of the restaurants is also a common positive point among consumers. However, some people were dissatisfied with the product quality, specifically mentioning issues like cold or stiff food, incorrect orders, and items not prepared as advertised, such as "dunked wings" lacking sufficient sauce. A few other people also felt that the service was poor, citing instances of rude staff, long waiting times, and problems with receiving change or complete orders. There were also concerns about food quality, with one customer reporting an issue with the freshness of coleslaw.

What people talk about most

Service

Users describe ambiguous interactions with service. Many customers praise the excellent and fast service,... See more

Staff

Clients share ambiguous opinions on staff. Many customers praise the staff for being friendly, welcoming, and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast and accurate orders, with... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the food for being fresh, hot, and... See more

Product

People report negative experiences with product quality. Many customers express dissatisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to kfc randparkridge,wow i have never been so happy,staff at randpark are very friendly and very active,my food was hot and fresh,for sure im going back there again

Rated 5 out of 5 stars

Yesterday I was at Nigel *Angelo Mall* kfc1 and I was so impressed with their service, very friendly and welcoming especially their Supervisor *Refiloe Mashiane*, their food was tasty, fresh and delic... See more

Rated 5 out of 5 stars

Very good i ate the most tender loving chicken and fresh hot wings with an amazing dine in experience. The place was clean to dine in and the service was excellent

Rated 5 out of 5 stars

Nice treat. Warm welcome. Goo hospitality Even make my day special by singing a happy birthday song! 👏😘🤗


3.5

Average

TrustScore 3.5 out of 5

109 reviews

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Rated 1 out of 5 stars

I received bad service at KFC Umgababa, I placed my order amd and quickly I requested reward to change the order and add the meat. My request was declined and told that I cannot change my order.

I received bad service at KFC Umgababa. I placed order and requested to change my order,I was told that I cannot change the order, I had to order again and add more chicken, their in house rules doesn't meet the customer service and expectations.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Kfc somerset west crossing no man you…

Kfc somerset west crossing no man you guys can do better than this we paying we not asking for free food how you tell people to wait for 25 minutes on a drive through the worst service ever you tell people to waiting then the order is ready you don’t bring until we come back again to the window only to find out the been sitting there and we wait for nothing that’s not good and when you order the person who’s taking your order she’s saying Yoh Yoh if they don’t want work they must stay home

February 15, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed at how KFC's …

I am very disappointed at how KFC's Menu's are presented for customer use, you have to fight your way into a menu and then there is no prices on the displayed items, they really need to relook their advertising especially in this digital age and online buying, I now have to go physically into a KFC to buy and most of their customer complaints, I can relate to, at certain times of day and week you get old yesterdays food and late nights, be careful if the fresh chicken is sold out, ordering online and having no transport to return foods its potluck if your order is what you ordered, fresh and intact, KFC your business is losing ,get mystery shoppers and get your business up to standard, there is a HOST of unemployed people willing to WORK. Thankyou!!

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Why was KFC Verulem still operating at…

Why was KFC Verulem still operating at 9:45 if they were out of chicken? The cashier was abrupt and unhelpful .Arrived at the drive through only to be told they closing

It makes no sense to remain open if you cannot serve your core menu item

Verulem KFC

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Very Disappointed - Not what I ordered

I ordered dunked wings, but what I received were zinger wings with a little sauce poured over them. The wings were not properly dunked at all – the sauce was barely there and sitting at the bottom of the box instead of coating the wings as advertised.

This is misleading and unacceptable, especially considering the price. If I wanted zinger wings, I would have ordered them. Dunked wings are supposed to be fully coated, not half-done with sauce thrown in as an afterthought.

Extremely disappointed and I feel like I did not get what I paid for. This experience has really put me off ordering from the KFC at Piet Retief again.

This is not the first time.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Something I never do but I just had it

Something I never do but I just had it. Yesterday we went to KFC Robertson! Except for the waiting time it just went downhill from there. 1. We placed our order and dis not receive the 50c change (imagine not giving 50c change to a few customers a day) 2. We received our order and cole slaw was rang up om the slip as well as chips, which is fine. But then it all started. I went back to the counter and asked for the slaw, then they told me they dis not have any since the previous day already. An very arrogant and rude lady came out and eventually they refunded me. By this time my food was cold and my 9 uear old son was sitting alone at the table. 3. As we were eating she came back to the table and crabbed the slip from the table. At this point I told my son to stop eating. After a while ahe came back and told me that the chips was swopped out for the slaw and that the floor manager said it is fine I can keep the “refund” and she also bought me the 50c change dot the initial purchase. At the point i just lost it as it was fulle and people was looking at us because it was not very discreet. We took everything and went to the car. Very upset and angry I drove away. 3. This morning my son opened his sealed boxmaste (the new one with doritos) and look. A bite was taken out of the meal and no doritos!!!!!

I am sorry! But I will never ever support them again!!!!!!!!! Rude service and as for the food not up to standard at all

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Superb experience

The experience was superb. It was such a healthy environment to eat my breakfast and the staff was friendly to me . The store was clean and the food was hot and fresh

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

I was extremely impressed with the…

I was extremely impressed with the speed of service and how the cashier was so friendly I highly recommend kfc dawn park, the food was hot and fresh very tasty and delicious I can't wait to go again

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

We order 4 ice creams

We order 4 ice creams. 20 min later . They handed me 4 melted ice cream cones and also put it in a bowl upside down. All melted.. Polokwane KFC Savannah mall. Bad service.. I won't buy there again

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Nice treat

Nice treat. Warm welcome. Goo hospitality
Even make my day special by singing a happy birthday song! 👏😘🤗

October 17, 2025
Unprompted review

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