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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly and welcoming staff, noting that many employees serve with a smile. Many people are also satisfied with the freshness and taste of the food, often describing it as hot and delicious. Reviewers appreciate the quick service and efficient order fulfillment, with many mentioning that their orders were accurate and received in a timely manner. The cleanliness of the restaurants is also a common positive point among consumers. However, some people were dissatisfied with the product quality, specifically mentioning issues like cold or stiff food, incorrect orders, and items not prepared as advertised, such as "dunked wings" lacking sufficient sauce. A few other people also felt that the service was poor, citing instances of rude staff, long waiting times, and problems with receiving change or complete orders. There were also concerns about food quality, with one customer reporting an issue with the freshness of coleslaw.

What people talk about most

Service

Users describe ambiguous interactions with service. Many customers praise the excellent and fast service,... See more

Staff

Clients share ambiguous opinions on staff. Many customers praise the staff for being friendly, welcoming, and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast and accurate orders, with... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the food for being fresh, hot, and... See more

Product

People report negative experiences with product quality. Many customers express dissatisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to kfc randparkridge,wow i have never been so happy,staff at randpark are very friendly and very active,my food was hot and fresh,for sure im going back there again

Rated 5 out of 5 stars

Yesterday I was at Nigel *Angelo Mall* kfc1 and I was so impressed with their service, very friendly and welcoming especially their Supervisor *Refiloe Mashiane*, their food was tasty, fresh and delic... See more

Rated 5 out of 5 stars

Very good i ate the most tender loving chicken and fresh hot wings with an amazing dine in experience. The place was clean to dine in and the service was excellent

Rated 5 out of 5 stars

Nice treat. Warm welcome. Goo hospitality Even make my day special by singing a happy birthday song! 👏😘🤗


3.5

Average

TrustScore 3.5 out of 5

109 reviews

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Rated 5 out of 5 stars

Just decided to buy for my family full…

Just decided to buy for my family full chickenfor us my chicken and wings were so yummy wings so crispy and delicious hot too fresh burgers actually i was so satisfied with the food service and i didn't wait for my order got everything in time

September 30, 2025
Unprompted review
Rated 2 out of 5 stars

This is a 5 year review

This is a 5 year review. I don't complain about food or anything but after being told by two KFC franchises in the same night we don't have chicken I just decided it was time. Part of the complaint is getting physically sick. Especially when there's a special on the buckets, online services is a different story where I use to wait 3 to canceleld hours. Also taste an consistency in the meat varies. From dry one night to sludgy with foul smell the next. This is the complaint and totally done with KFC. Once.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Yesterday I was at Nigel *Angelo Mall*…

Yesterday I was at Nigel *Angelo Mall* kfc1 and I was so impressed with their service, very friendly and welcoming especially their Supervisor *Refiloe Mashiane*, their food was tasty, fresh and delicious and their time management in terms of waiting for your order is good, you don't wait for hours for your order... They sever with a smile 👍👍👍😊😊

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

KFC Sasol NU5

KFC Sasol NU5, this is the 2nd time, i get messed up order, ordered online dunked all star box, my wings are not dunked at all, if you want a picture youll get it, 1st time with same order, i never got the wings, and now this.....😭😭

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Review for KFC Brits (Total Garage)

I am extremely disappointed and upset with the service I received tonight at KFC Brits (Total Garage). I purchased the Family Treat Sharing Meal and was shocked to discover that the coleslaw was completely off. It had a terrible, sour smell that filled the house, and it was clearly not safe to eat. My entire family had to throw it away immediately.

We live in Letlhabile, and driving all the way back to Brits to complain or return the meal would have cost us more than what we spent. This is absolutely unacceptable.

What frustrates me the most is that the staff who served us didn’t even notice—or worse, ignored—that the coleslaw was spoiled. How can food that smells that bad be handed over to customers? This is a serious health hazard, especially when you're feeding families.

KFC, you need to do better. Food safety must be a priority, and clearly, it wasn’t tonight. I demand that this issue be addressed urgently to prevent it from happening to anyone else.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Food si hot and fresh

I received great service. The food was fresh and the service was very fast. The cashiers and staff were very friendly. Thank you very much for good customer service.The store was very neat and clean.

June 21, 2025
Unprompted review

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