I called for a service regarding my windscreen replacement claim; answering the phone took a bit of time, and then transferring the phone took a long time as well, which I believe needs improvement.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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My car is now looking amazing. The company in Manchester were just 100%. The person who took the details of my accident was named Joshua and I found his attitude bad. I obviously bored him with my an... See more
Company replied
Welcoming, friendly, kepted us informed of progress, met our timetable. Car was returned with job done to high standard and properly washed.
Company replied
The whole process was seamless and efficient. The person at Auto Windscreens was helpful and courteous when I made the appointment then when I went to get the repair carried out I needed a quick turna... See more
Company replied
Company details
Information provided by various external sources
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Contact info
United Kingdom
- kgmus.co.uk
4.1
Great
902 reviews
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Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
unhelpful and exploitative company
whilst the customer service was friendly, I've had nothing but disappointment with this company. I inquired to increase my mileage and the fees quoted are absolutely outrageous. At these prices it would be significantly cheaper to just lease a bike long term, it is completely unjustified and just goes to show that once they have you locked into a contract they don't care. If they're not going to make a profit out of it then there's absolutely no incentive for them to help you it seems.
They also talked me into purchasing several add-ons, one of which being helmet and leather protection, however I was misled over what this provided. When my helmet was stolen I was informed that it only covers in the event of a crash. It's my fault for not reading the small print further but this isn't an option when discussing over the phone, I wouldn't have purchased this add-on had I known then that it didn't cover thefts.
Overall I can safely say I won't be using them again and I'd recommend others do the same.
August 13, 2026
Unprompted review
Reply from KGM Insurance
We appreciate you taking the time to share your detailed feedback regarding your experience with us. We are truly sorry to hear that you have faced these challenges.
Firstly we need to establish that you are a KGM customer and that your concerns relate to interactions with our business and not another. Could you please let us have your policy number only.
KGM does sell motor insurance via a network of brokers, it is unlikely then that your dealings have been with us.
Also we do not sell any add-on products you refer to here. It is therefore our belief you may be reviewing a different business with your comments here.
We would like to look into this further and see if we can assist and put things right for you.
If you could provide a little more detail or if you wish to pursue via our complaints team, they can be contacted at complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Kind Regards
KGM Underwriting Services
Trying to be honest as possible with…
Trying to be honest as possible with this one. I was in an accident and settled for total loss, insurance was with sterling underwriting by Kgm, sterling where less than helpful also until I give them a bad review, then everything changed but I’ll not be taking down the review as I should’t have to take time out of the work day to do these things, which brings me to know, sterling informed me that all I had to do to settle and Recive payment was to ring Kgm and give them my national insurance number, which has been given already at this point on several occasions to Kgm and sterling but we know the like us to jump threw hoops so I don’t that and low and behold 2 weeks later still nothing, so I’m on here taking time out of my work day once again to try and force there hand to bring this to an end.
August 13, 2026
Unprompted review
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Windscreen Replacement
Carried out by a local branch of Auto Windscreens the windscreen was replaced quickly and showing an excellent quality of workmanship.
July 18, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Good quick service
July 21, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
I called for a service regarding my…
I called for a service regarding my windscreen replacement claim; answering the phone took a bit of time, and then transferring the phone took a long time as well, which I believe needs improvement. But I would still say the service was good; she checked some security questions, and I was all set to speak to Auto Windscreen.
June 26, 2026
Reply from KGM Insurance
Many thanks for taking the time to leave us your feedback.
Option 1 on our claims line, should transfer you straight to Auto Windscreens. Sorry if you had trouble getting put through, we will investigate.
Once again, your feedback is really appreciated
KGM Underwriting Serivces.
the hole cracked whilst being drilled.
July 14, 2026
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service.
I would hope our supplier made things right at the time, but if there is anything you are not satisfied with, please let us know and we will look into it for you.
Kind Regards
Kgm Underwriting Services
Quick and efficient.
Everything dealt with quickly and efficiently. New windscreen fitted within a few days.
June 15, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Honest reliable service.
July 15, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Had to go to the ombudsman after…
Had to go to the ombudsman after battling KGM for 18 months over the offer on my written off car. Apparently 18 months of stress is worth 200. Don't touch these people - don't ask me ask the FCA. Strange things going on with the FCA and KGM.Thanks for your response. I report to an APPG on financial fairness. Why was the complaint moved to Zurich and why are you having regulatory issues with the FCA. Apparently Zurich are dealing with with this your response does not mention that
July 20, 2026
Unprompted review
Reply from KGM Insurance
Good morning,
I see that this is your fourth 1 star review of KGM, regarding the same matter.
You have been through the correct complaints process and escalated the matter to the financial ombudsman service.
It appears you are still not satisfied.
The only channel remaining open is litigation and we proposed this course of action to you, some time ago.
We are happy to appoint solicitors to accept service of proceedings you need to raise, which will get you a further independent view from a judge.
But we are not willing to communicate further via this public channel.
If you want details of our solicitors and where to serve your proceedings, please email or call and these will be provided.
We look forward to hearing from you.
Kind Regards
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
A very smooth and efficient service…
A very smooth and efficient service both when reporting my windscreen claim and having the work done.
July 1, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
REPLACEMENT WINDSCREEN
Truly brilliant service from start to finish competent engineers who were courteous and extremely helpful
An excellent completed job in a super fast time magnificent service.
July 2, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Good service
June 29, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Very helpful snd frenndly
May 8, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Easy to book engineer was…
Easy to book engineer was pleasant,polite and did a good tidy job.
June 23, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Handled my windscreen claim quickly and…
Handled my windscreen claim quickly and efficiently on my transit van. Excellent.
June 18, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
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