I called for a service regarding my windscreen replacement claim; answering the phone took a bit of time, and then transferring the phone took a long time as well, which I believe needs improvement.... See more
Company replied
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My car is now looking amazing. The company in Manchester were just 100%. The person who took the details of my accident was named Joshua and I found his attitude bad. I obviously bored him with my an... See more
Company replied
Welcoming, friendly, kepted us informed of progress, met our timetable. Car was returned with job done to high standard and properly washed.
Company replied
The whole process was seamless and efficient. The person at Auto Windscreens was helpful and courteous when I made the appointment then when I went to get the repair carried out I needed a quick turna... See more
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Company details
Information provided by various external sources
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Contact info
United Kingdom
- kgmus.co.uk
4.1
Great
902 reviews
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Very easy process and all sorted…
Very easy process and all sorted quickly. Repair carried out very professionally.
June 23, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
A useless waste of space
A useless waste of space, unenjoyable to experience and so ineffective at dealing with what matters that they almost make this existing government look good. They had the gall to send an automated email soliciting a free review. So here it is:
A rear window shattered and needed replacing. Nothing uncommon or unusual there. Despite the high excess, I progressed. I may as well have asked for Stevie Wonder to help me tie my shoelaces. After a longer delay than expected, I was advised that the only glass they could supply was untinted, and that I would then have to subsequently arrange the tint. Given that my van is fitted out with relatively industry-standard privacy glass, that was not an acceptable or reasonable solution for me.
This was extremely dissatisfactory and questions the very essence of why I pay for insurance in the first place, if it won't provide me with what is needed. If a company is pleased to provide, underwrite or support an insurance policy, they should then provision for the (paying) customer fully in the event of a claim - not leave them in the lurch, with further problems to resolve.
When something goes wrong with your vehicle and your insurance policy supposedly covers it, a) you do not expect to face a disproportionately high excess to remedy and b) you do not expect to then have a load of hassle trying to sort it out yourself. This is compounded even more when you realise that you are the actual paying customer - and as a result, reasonably expect - and deserve - better.
Sadly both situations apply here. I've been left having to source my own quotes, arrange the replacement myself, pay upfront for this, and doubtless undergo the tedium of having to claim back from the insurance company (less the high excess) with a process which I'd expect will take several weeks at the best. As it is, this has dragged on for 3 weeks now, during which time the vehicle can't be driven.
I view this company as accountable for that.
This is yet another example of where the consumer is being overcharged for an under-provided service, frankly. You've earned the 1 star here and may it remain out here on the internet to remind both you and others, that the paying customer when let down has a right to inform and warn others.
July 3, 2026
Reply from KGM Insurance
Thank you for getting in touch with us about this. I appreciate you taking the time to raise your concerns.
We have reviewed the details of your case carefully. From our review, it appears that the tint on the glass is not the manufacturer’s standard finish. On the remaining glass, there are signs of bubbling and peeling, which suggests that an aftermarket dark green tint film has been applied.
Our glass supplier can provide tinted privacy glass where this is the standard industry specification. However, in this case, the additional film applied to your glass is not part of the standard glass specification, so it cannot be supplied as a like-for-like replacement by the glass supplier.
I have passed this matter to our complaints team and asked them to contact you directly. They will review the position, help progress the claim, and provide you with a full response to your complaint.
Kind Regards
KGM Underwriting Services
Amazing
Amazing
My claim was sorted really quickly. I had a new windscreen fitted in my subaru. Even with me misplacing some of my documents, they were able sort everything. Very friendly staff , great telephone manner and easy to deal with.
June 1, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Excellent
Sorted out my chipped windscreen with a same day repair. Would definitely recommend
June 1, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
There have been constant delays and…
There have been constant delays and cancelled appointments. Can not recommend this at all . Service has been terrible
June 20, 2026
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Smooth process
May 23, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Quick and efficiant
Professional service, no quibble. Will always recommend to others. Tjanks
June 22, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
very good from making claim to having a…
very good from making claim to having a replacement windscreen
May 28, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Everyone I spoke to was very helpful
Everyone I spoke to was very helpful. Everything went to plan and rear windscreen mended by a very helpful chap
May 23, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Removed old screen and fitted new…
Removed old screen and fitted new screen without any damage to bodywork. Fitter done a very good job.
June 4, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
The communications was really good
The communications was really good. Responses were quick and helpful. I was kept informed all along. Staff on the phone were really helpful and understanding
April 20, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
If I could give zero stars I would!
If I could give zero stars I would!
Unfortunately had to submit a claim due to being hit by an idiotic driving undertaking me on a slip road! After submitting evidence showing me clearly not at fault, they’ve submitted a 50/50 plea to the other insurer (Which I am still disputing via Solicitors they’ve now instructed!)
Avoid, avoid, avoid!
June 23, 2025
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Replacement windscreen required
Replacement windscreen required, easy authorisation and booking with nominated supplier. Repair carried out on agreed date and time. Thank you.
May 29, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Company were prompt and arrived on…
Company were prompt and arrived on time. Excellent repair to windscreen
May 5, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
First class *****
June 5, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
The whole process was seamless and…
The whole process was seamless and efficient. The person at Auto Windscreens was helpful and courteous when I made the appointment then when I went to get the repair carried out I needed a quick turnaround and the staff were more than happy to oblige. Excellent service.
May 18, 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
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