Kick Headquarters Limited Reviews 138

Shoes came quickly I am very happy with my product thank you Kick Headquarters!

Would highly recommend this site. Purchased and was delivered with a week, great communication throughout and tracking sent next day

Very professional service would highly recommend. Easy to deal with and very reasonable , will be putting in another order before Christmas

As a seller the dealing with these guys was great and definitely will be working with in the future!

Had a load of questions about a pair of Airmax 97's, all answered and they were very patient with me. Placed order then and recieved a tracking number the next day, unbelievable service.

Ordered a pair of runners and 3 weeks later they still hadn't arrived. Emailed them four times and got no reply. Customer service doesn't exist. Got a refund a month later but no apology or explanation as to why I didn't get the runners. Definitely avoid this website

DO NOT BUY FROM THIS WEBSITE!! I ordered a pair of trainers on the 29th of april sent them multiple emails not a single reply to any of them letting me know whats going on with my order and its been 16 days and still havent had any message telling me my order has been dispatched. Worst customer service i have ever come across

My Daughter has bought a pair of nike runners in feburary kick headquarters and has not recieved them why is this €210 and no goods can you please let us know why this has happened she made the purchase on my card we need answers the runners or refund
Ellen

Found him on Instagram and he found a very specific trainer I wanted from an older reel. Sound out

Easy to use service with very reliable shopping dates. I would highly recommend

Fantastic customer service. Wanted to get my nephew trainers as a gift and got the best advice on styles. Great quality products. Thanks, I will be shopping with Kick Headquarters again in the future

I ordered a pair of trainers on the 20th December 2022, first message to this company to find out where the trainers were was given excuses about carrier offered my money back or said trainers which I opted for, three messages after that when the trainers still hadn’t been delivered were ignored, they didn’t even have the good Grace or decency to reply to my messages, had to contact bank and put it in their hands, will never use this company ever again and would advise others to do the same, disgusted with the lack of care for customers.

Partner ordered a pair of shoes as a Christmas present for myself at the start of January, assured before Christmas Eve delivery, 3 months later no shoes, they have stopped replying to emails/messages, at first they replied to the first 2 messages and seemed very apologetic and promised they shoes were in transit, don’t waste your time, biggest scammers out there.

Kicks headquarters reached out to me to source a pair of shoes for they’re customer who need my pair. Great communication between them and myself and made sure to stick to the agreement. Will be doing more business with them in future very organised and efficient service for all customers. Great site would recommend to anyone

I ordered a Nike Air max Plus Unity/ Berlin on the 7th December from KHQ to be delivered to my residence in Dublin, Ireland.
Since then I had a few queries with regard to the reference tracking number and estimated delivery date. All of my emails were answered most promptly and efficiently by the team each time.
The package was delivered within the stipulated delivery time of 2-10 days, in the midst of the Christmas season. The item is in pristine condition.
I would definitely recommend your site.
Thank you very much to the KHQ team and Merry Christmas!
Regards, Shamala

I was gifted a new pair of Nike tn which were uncomfortable to wear on one foot as the sole was not the right one for the shoe and there were loose threads on the tongue. I was hoping for an exchange or a refund as this is policy with bike for up to 2 years but said there was nothing they could do try wearing them to beak them in and snip the loose threads. I then contacted nike who wanted an invoice and I was promised one from kick but never received it and stopped replying to me. When nike got onto me they said that there not an official retailer of Nike products and nothing I can do. So down 190 and a pair of runners I cant wear

Bought a pair of Jordan 4s had great experience from start to finish. The support was fantastic and had great dealings with the person handling my order. Would definitely recommend. Seamless experience with great tech used.

Great buyer and seller always payment ready

I really like the quality of the shoes its nearly Christmas and its busy so if anyone is waiting on there shoes don’t worry give them a chance it’s very busy now especially now that’s first Christmas without covid being around more thanks a million for the reply’s too.

As with all the other reviews I am having the exact same problem with this unprofessional so called business. This place is quick to respond to negative feedback other than private emails from customers. So,kick headquarters respond to this.. why is it your quick enough to take consumers money but not to deliver their purchases??? Your registered business is a house based in cork, not an actual shop. your website is on the Humm finance platform taking money from Humm and then the customer is left paying for no purchase received. I strongly suggest that any orders you have received you A. Post out immediately to all customers or B. Refund all customers immediately. Humm finance have been notified of the behaviour of your business, also the commissioner of revenue Ireland and the consumer protection commission. If your a legit company, you have broken customer protection laws already. If fraudulent then the Garda will be brought to the attention of you. To all the people who have paid for a purchase from this sham of a company and not received their order or a proper email from them, please make a complaint to the consumer protection commission.