Ordered 2 bedding sets for my granddaughter room said was in stock same day sent email saying out of stock awaiting on stock, money was taken from bank. These items were ordered in November and still... See more
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The only place that would sell and ship my baby high chair to Australia. Everything went seamlessly and I received tracking straight upon courier pickup. They also kept my order until my chosen colour... See more
Company replied
I've ordered twice from Kidsroom.de and I can safely say that the process has been great. I've chosen them specifically because of their competitive prices - I have ordered a crib, the ISOFIX for my... See more
Company replied
This sight Is honest and authentic! Had a big RECARO order with them and received it in two shipments as mentioned when purchased; biggest advice order ahead of time as the shipping date online is in... See more
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Company details
Written by the company
An extensive range of baby merchandise can be found at kids-room.com, the baby and children’s online outfitters shipping to worldwide destinations.
Contact info
Am Langen Streif 11, 36433, Bad Salzungen, Germany
- +49 3695 85380 0
- info@kidsroom.de
- kids-room.com
3.7
Average
787 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad shipping experience
I ordered a stroller on 09/08/2022. I have a bad experience with the shipping to Saudi Arabia. The package is still in Frankfort. The Saudi post office confirmed to me that they have not yet received my parcel from DHL Germany. I contacted the support team (on Kidsroom.de) twice to resolve the delivery problem. They told me that I would have to wait another 8 weeks until the issue was resolved. In vain I went to buy on kidsroom.de.
August 9, 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your review. We are very sorry that shipping to Saudi Arabia is taking longer than expected. Normally the shipping time to Saudi Arabia is two to three weeks. We have initiated an investigation into your package which is in process and hope that you will receive the parcel of your order on one of next days. Please inform us as soon as your package has arrived.
I'll be using kidsroom.de again!
I've ordered twice from Kidsroom.de and I can safely say that the process has been great. I've chosen them specifically because of their competitive prices - I have ordered a crib, the ISOFIX for my car, as well as some accessories and everything arrived perfectly fine. I'll definitely be ordering again.
Just a note that as I am ordering from Malta, the delivery time can take quite a bit, so not ideal if you need fast deliveries.
September 9, 2022
Unprompted review
Reply from Kidsroom.de
We thank you for your rating and are pleased that you are satisfied with the service and quality. Regarding the delivery time - we like to refer to DHL Express. You will receive your order after 1-2 days.
Professional, fast, cheap!
Ordered from kidsroom two times - both were excellent experiences - all items arrived quickly (international shipping, no less!), exactly as described, packaged safely with this cool expanding foam thing, in perfect condition. Highly recommended!
September 1, 2022
Unprompted review
Reply from Kidsroom.de
Thank you very much for your kind feedback. We would be happy if you could convince yourself of the service and quality again very soon.
Delivery hasn't arrived
Delivery hasn't arrived, I have sent 3 emails and no reply and in to week 4 for a 2 week delivery.
September 7, 2022
Unprompted review
Reply from Kidsroom.de
Dear Tajinder,
thank you for your rating. After having checked our emails, unfortunatelly we could not find any enquiry from your side. Please kindly contact our support team (support@kidsroom.de).
Kind regards,
Your team at kidsroom.de
Ordered balance bike for my toddler
Ordered balance bike for my toddler. Arrived from Germany a week later no problem. Easy to adjust the handlebars and ready to go!
September 7, 2022
Unprompted review
Reply from Kidsroom.de
We look forward to your feedback. Thank you very much. We are happy to recommend us to friends and acquaintances.
Brilliant company
Brilliant company. Fast efficient service. Kept up to date at every step. Highly recommend
September 3, 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your kind feedback. Customer satisfaction is very important to us. We would be happy to recommend you.
Great service
August 31, 2022
Unprompted review
Reply from Kidsroom.de
Thank you very much for your kind rating. We are happy to meet you again on wwwk.kidsroom.de
Great customer service
Great customer service - quick response to an address issue for a shipment. They were kind and receptive and took care of the problem quickly. Received my order with no issues! I would definitely order again from them.
August 29, 2022
Unprompted review
Reply from Kidsroom.de
Thank you very much for your kind feedback. We would be happy if you could convince yourself of the service and quality again very soon.
The service was excellent for my first…
The service was excellent for my first order and the price was very suitable
August 26, 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your kind feedback. Customer satisfaction is very important to us. We would be happy to recommend you.
Awesome
All goods that I ordered were accurately packed,nice quality
Will order in the future for sure ))))
August 24, 2022
Unprompted review
Reply from Kidsroom.de
Thank you for taking the time to provide feedback about your shopping experience at Kidsroom.de. We are very pleased that you are satisfied with the service and quality. Convince yourself of it once again.
Bad shipping experience
I have a bad experience with the shipping to Saudi Arabia, they only offer expensive DHL shipping but the courier is Saudi post office. I order a large bed and I had to drive to the post office to pick it up ( they don’t deliver to your house). When I complained to kidsroom , they said there is nothing to do for you and I should contact DHL who only speaks German and i dont speak German!!!
August 19, 2022
Unprompted review
Reply from Kidsroom.de
Dear Zahra,
Thank you for your review.
I am very sorry that you are not satisfied with the way your package was delivered.
You have chosen DHL standard shipping. DHL hands over all packages to Saudi Post, just like in any other country, the packages are handed over to the national post office.
In fact, we have no control over the way Saudi Post delivers. From experience, it is rather different, some customers receive the packages from door to door, other customers pick up the packages.
We understand that you cannot contact DHL Germany, I don't think that was meant to. DHL also has no influence on Saudi Post's service. The customer has the option of contacting Saudi Post to arrange the method of delivery.
Even if it was difficult to receive the package of your order, we hope that you are satisfied with the quality of the items. We would like to give you the recommendation to use DHL Express shipping for your next order. Here the delivery takes place at the door and the packages have arrived within a very short time.
Kind regards,
Your team at kidsroom.de
I got the easywalker miley2 i was…
I got the easywalker miley2 i was looking for that new colors which i was so happy to find here. I received it in exactly three weeks as they said in great condition the quality is amazing great for new borns onwards . Easy to open close and smooth and light when pushing. Customer service is great too. Which all made me make a second order for a carseat cant wait to have it!
August 19, 2022
Unprompted review
Reply from Kidsroom.de
Dear Lubna Alamdar,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
Excellent service
Excellent service. My order arrived super quick and extremely well packaged. I am very happy with my purchase and would highly recommend this shop. Thank you
August 18, 2022
Unprompted review
Reply from Kidsroom.de
Dear Dawne Telford,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
The delivery took a bit longer to…
The delivery took a bit longer to reached Doha but still very satisfied with the product.
August 18, 2022
Unprompted review
Reply from Kidsroom.de
Dear Jho Mark,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and hope you enjoy your product.
Kind regards,
Your team at kidsroom.de
the prouduct and the service is very…
the prouduct and the service is very good
August 16, 2022
Unprompted review
Reply from Kidsroom.de
Dear Rottem Aflalo,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and hope you enjoy your product.
Kind regards,
Your team at kidsroom.de
Baby car seat
The product I purchased can be kept track of and was received as quick as possible.
August 13, 2022
Unprompted review
Reply from Kidsroom.de
Dear Jack Choy,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
Item arrived a little late but perfect…
Item arrived a little late but perfect condition. No issues with this company or site.
August 12, 2022
Unprompted review
Reply from Kidsroom.de
Dear Ann-Marie Masterson,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and hope you enjoy your product.
Kind regards,
Your team at kidsroom.de
Great website !
August 11, 2022
Unprompted review
Reply from Kidsroom.de
Dear Munira Jay,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and hope you enjoy your product.
Kind regards,
Your team at kidsroom.de
great items fast shipping
August 10, 2022
Unprompted review
Reply from Kidsroom.de
Dear Dündar Refiker,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
Pleased with my purchase and pleased with the customer service
Super pleased with the customer service and how smooth the transaction went through. 5* rating. Placed the order and it was sent out for delivery for the following day. Product took 2 weeks in total- thought this was pretty quick considering it was international delivery- Germany to the UK. Pleased with the purchase.
August 4, 2022
Unprompted review
Reply from Kidsroom.de
Dear SB;
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
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