Ordered 2 bedding sets for my granddaughter room said was in stock same day sent email saying out of stock awaiting on stock, money was taken from bank. These items were ordered in November and still... See more
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The only place that would sell and ship my baby high chair to Australia. Everything went seamlessly and I received tracking straight upon courier pickup. They also kept my order until my chosen colour... See more
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I've ordered twice from Kidsroom.de and I can safely say that the process has been great. I've chosen them specifically because of their competitive prices - I have ordered a crib, the ISOFIX for my... See more
Company replied
This sight Is honest and authentic! Had a big RECARO order with them and received it in two shipments as mentioned when purchased; biggest advice order ahead of time as the shipping date online is in... See more
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Company details
Written by the company
An extensive range of baby merchandise can be found at kids-room.com, the baby and children’s online outfitters shipping to worldwide destinations.
Contact info
Am Langen Streif 11, 36433, Bad Salzungen, Germany
- +49 3695 85380 0
- info@kidsroom.de
- kids-room.com
3.7
Average
787 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful experience
Awful experience! I’ve ordered a baby crib with a set of acessories for it and payed more than 100€ delivery cost. In a few days I’ve got an email saying my order was shipped in 2 packages - the crib separately and all the accessories separately. In few more days I’m getting an email from customer support saying that the crib is too big to be send with DHL, so they need to send it with DHL Express and for that I have to pay 130€ more. And I mean, I can cancel the crib, but what I would do to the accessories to it when the 2nd package comes? Return it for my own money? I agreed to pay extra cost for delivery, got the package with the crib, but the 2nd package got lost. I waited for it for 1 month exactly to be in transit, contacted customer support and got a feeling I’ve fit some scam scheme. They request me to either create a new order for exactly the same items and then they’ll send it. Or to pay 50 more euro shipping cost for sending it with DHL Express. This is INSANE!!! I’ve made an order on the website by the prices of the website, by the shipping cost written on the website and planning the shipping during the shipping timeline on the website. And after I’ve already done all that - here I am. With my due date coming, with having a crib with no accessories for it, which I don’t know what I should do with it, with request from the website to pay more FOR A SECOND TIME ALREADY!!! Is it my fault that the order was split into 2 shipments? Why I’m being the one who should pay and handle all thr risk of the shipping that I have NO POSSIBLE CONTROL OVER??? And BTW, there was NO OPTION TO CHOSE ANY OTHER SHIPMENT METHOD AS WELL AS TO KNOW IN ADVANCE THAT 100€ DELIVERY COST IN THE END WILL BECOME 300€!
Awful service and I HIGHLY DO NOT RECOMMEND using it, especially if you’re pregnant and don’t need all the extra stress! This is just awful!
August 1, 2022
Unprompted review
Reply from Kidsroom.de
Dear Anna,
we are very sorry that the second package, which was sent with DHL standard, took longer than expected. We are sorry that you have not received it yet.
You have certainly heard about the delivery delays caused by the pandemic and global unrest due to limited transport options, which poses very special challenges for our business. We have started an investigation to keep an eye on the package, together with DHL. The delivery will be delayed by a few days, but your package is not lost.
As an alternative, we have offered you to place a new order with express delivery if you cannot wait for the delivery of the DHL standard package. You could then reject the delayed shipment when it is handed over, so that it can be sent back to us and compensated.
We cannot offset the two shipments against each other. This would only be possible if the first packet is lost.
We regret that the crib you ordered can only be sent with express shipping. Due to the dimensions of the item, shipping with DHL standard is unfortunately not possible.
I firmly assume that your second package will arrive in one of the coming days and that the quality of the products will convince you.
Very good and reliable online baby…
Very good and reliable online baby store, I would recommend it to others. Plenty of baby-use stuff with good price.
July 29, 2022
Unprompted review
Reply from Kidsroom.de
Dear Mem,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
Inglesina Aptica XT System…
I ordered an Inglesina Aptica XT System Quattro with Infant Car Seat Darwin as a present to my daughter who is having her first child. I saw the system at a reputable baby store in Spain and loved it! I was going to buy the system there, but they wanted to charge me VAT plus I would’ve had to pay the airline hundreds of Euros for extra baggage fees. I’m not a EU citizen so VAT should not apply to my purchases. We really wanted the system for our grandchild and after researching online, my husband came across kidsroom.com. The site had excellent reviews and it was rated very secure. We went ahead and ordered several items from the website. I’m happy to share that all of the items arrived in California as promised (2-3 weeks). My daughter an son-in-law LOVE every piece we purchased for the baby! I am very happy with my purchase and I would definitely buy from them again! I highly recommend this website!
July 29, 2022
Unprompted review
Reply from Kidsroom.de
Dear Marisol Pellam,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
Legit seller and great price
Have bought from Kidsroom and shipped international for a second transaction now. Overall good experience. Good pricing and dependable/responsive seller.
July 29, 2022
Unprompted review
Reply from Kidsroom.de
Dear CW,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
Great products with worldwide shipping!
Really glad I found this store as they have really good products and they ship worldwide with very reasonable international shipping fees! I will happy to purchase from them again!
July 28, 2022
Unprompted review
Reply from Kidsroom.de
Many thanks for the friendly feedback. We would be very happy if we could convince you of our performance and quality again very soon.
Great customer service
Great customer service, I had a slight worry about the delivery time to Dubai, all arrived within the communicated timeframe. (Just under 3 weeks)
Our 1 year old loves his yoyo buggy 😊
July 28, 2022
Unprompted review
Reply from Kidsroom.de
Dear Angela Leslie Miller,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
Awesome online store for kids
Awesome online store for kids. Great products, good prices and fast delivery!
July 27, 2022
Unprompted review
Reply from Kidsroom.de
Dear Omar Sisic,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and hope you enjoy your product.
Kind regards,
Your team at kidsroom.de
Items received promptly
What’s worry about using international postage but I have to say pleasantly surprised, the order was received promptly, there was very good communications and tracking throughout. Polite and responsive customer service. Happy to use again.
July 22, 2022
Unprompted review
Reply from Kidsroom.de
Dear R. Evans,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
Fast delivery
Good products. Very fast delivery and good service system.
July 22, 2022
Unprompted review
Reply from Kidsroom.de
Dear Tara,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and hope you enjoy your product.
Kind regards,
Your team at kidsroom.de
Excellent service
Excellent service. Everything went well and the delivery was very fast.
July 20, 2022
Unprompted review
Reply from Kidsroom.de
Dear Ana S,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
I've ordered a baby stroller Babyzen…
I've ordered a baby stroller Babyzen YoYo2 and im really satisfied. The delivery was fast and all is just fine.
July 8, 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your kind review. Convince yourself once again of serice and quality, we would be very happy.
Products are cheap and good
Products are cheap and good. But the parcel was too large to be delivered by local courier. I spent an hour to attend the HK Post office at HK airport to collect the parcel.
July 8, 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your rating comment. We are pleased that the price and quality of our articles were able to convince you.
In fact, packages with a large dimensional weight must be picked up at Hong Kong Airport. This is very cumbersome for our customers, but unfortunately we have no influence on this. We are not able to have the package delivered directly to your door. This is a Hong Kong Post decision. Maybe you can try DHL Express the next time you place an order. This service promises door by door delivery. We would be very happy to receive a new order.
UPDATED -The Complete Circle.
Most common points when you come across a new website.
1- Authenticity
I had my doubts about this website but this a true, genuine,authentic, legal, valid WEBSITE.
2 Contact details and staff
Staff did reply to my queries about the product via email on time and I even spoke to them on phone after which I made my decision to order.
3 Delivery, Handling & Packaging
Delivery was before time and the link was shared by them where I could check for updates and even called them again to understand how it works and again very patiently it was explained by the lady on phone.
Well packed and received in good condition.
4- Price and Product-
For me it was a bargain and products are genuine
5- After sales service
Unfortunately there is an electrical glitch in one of the product and some features of the product are not functional but again I have raised the complain and there is a response from their side with proper follow up.
Other things in my order are working fine.
I AM SURE WITH THE WAY THINGS HAVE GONE SO FAR THERE WILL BE A FEASIBLE SOLUTION .
UPDATE-
I RECEIVED MY REPLACEMENT AND THEY EVEN PAID FOR THE COURIER CHARGES FOR RETURN SHIPPING.
COMMUNICATION WAS ALSO GOOD VIA EMAIL AND PHONE.
EXTREMELY HAPPY 😊
July 7, 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your detailed customer rating, what includes various criteria. We are very happy about your customer satisfaction, because it means a lot to us.
We thank you for every advise that serves to improve our services and positive further development.
We always strive to meet delivery times and meet customer requests under all circumstances, especially during the pandemic and global unrest. This poses a great challenge, but we work with diligence and commitment to improve.
We would be happy to accompany you again during an ordering process. Feel free to recommend us to friends and acquaintances.
AVOID THIS COMPANY
Website quoted 8-12 days to arrive, took 32!! By the time it arrived I had left the country so bought another stroller locally to take traveling with me.
I expected they would cover the cost of returning the item as a good will gesture, as they did not uphold the terms of sale, but they refused. Customer support refused to even let me make a formal complaint. I couldn’t get beyond the generic info email address.
*Edit after reply - As I informed customer care on multiple occasions, I was out of the country when the item arrived - I was not advised once by customer care to refuse delivery to avoid having to pay for returns, as they have stated in their reply to this review.
Terrible, terrible customer service.
July 5, 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your review. We are sorry that the shopping experience was not to your satisfaction.
Unfortunately, we have no control about the delivery time and we apologize for the delay during transit.
Shipping costs are beared by the customer for returns of any kind. Here we can make no exception.
However, there was the possibility of refusing the delivery. The parcel could have been sent back to us free of charge for you, if you not accept it.
We would be pleased if you gave us the opportunity to convince yourself of our service and product quality.
Custom duty and VAT
Custom duty
Vat
All products you buy from kidsroom are subject to 20% VAT (every product has to pay this)and also custom duty which is 5%+
Unless after paying all taxes the product is still cheaper than you buy in the ＵＫ there is no point buying.
Don’t forget, if product is faulty, you have to pay delivery to the EU for repair or exchange. They only cover delivery cost which is from EU to the ＵＫ😂
It is not clear on their website about these taxes and delivery costs
July 5, 2022
Unprompted review
Reply from Kidsroom.de
Ever since Brexit you have to pay customs duties. These costs are neither charged nor covered by us.
You can find information regarding this on every product page. After selecting your country, there is a note right under the price that says "You may be liable for taxes & duties in the destination country". Furthermore, there is also an extra note for shipping to countries outside the EU in our shipping costs section stating: Please be aware that we will not be able to pay any incidental costs upon entry to your country. Please inform yourself about the precise import regulations and fees in your country in advance.
I am very sorry for any inconvenience this has caused, but sadly this is the new norm ever since Brexit.
Fast delivery and great offers
Fast delivery and great offers! Definitely recommend!
July 2, 2022
Unprompted review
Reply from Kidsroom.de
Thank you for taking the time to write your kind review. We look forward to welcoming you as a customer again.
Quality item and trustworthy seller
First time buying from oversea seller, the item took sometimes (12 days) to arrive but I trust the item will be handed properly. My child love the seat, it is of good quality. Thank you Kidsroom.de
July 2, 2022
Unprompted review
Reply from Kidsroom.de
You are always welcome. Thank you for your kind feedback. Feel free to visit us again at www.kidsroom.de.
No problem
No problem. Very fast delivery and responsive customer service.
July 1, 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your nice review. Convince yourself again of service and quality.
Great Website
Great Website, product delivered quickly to the UK from Germany, quality genuine products, kept updated throughout the process!
July 1, 2022
Unprompted review
Reply from Kidsroom.de
We are very happy about your positive feedback. Customer satisfaction means a lot to us. We would be happy to recommend us to friends and acquaintances.
The Urban Kanga arrived surprisingly…
The Urban Kanga arrived surprisingly quickly and wasn't held at UK customs which I was expecting! I'm yet to use it but all good so far!
June 30, 2022
Unprompted review
Reply from Kidsroom.de
Dear Dr. Siddiqi,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and hope you enjoy your product.
Kind regards,
Your team at kidsroom.de
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