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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with their orders, frequently reporting that items never arrived or were incorrect. Customers also encountered significant issues with products, noting that they were often not as described or of poor quality. The refund process was a major source of frustration, with many struggling to receive their money back even after multiple attempts. Delivery services were often criticized for being unreliable and slow, with some customers never receiving tracking information or their packages. Additionally, response times from the company were consistently poor, with many emails going unanswered.

What people talk about most

Order

Consumers find order fulfillment to be a negative experience. Many reviewers report that items ordered, such... See more

Product

Reviewers highlight negative aspects of product. Many customers report not receiving their ordered items,... See more

Refund

Reviewers consistently express strong dissatisfaction with the refund process. Many customers report not... See more

Delivery service

Customers had negative experiences with delivery service. Many reviewers report that their ordered items... See more

Response time

People report negative experiences with response times. Many customers indicate that after an initial reply,... See more

Based on these reviews

Rated 1 out of 5 stars

Stay away from this site, they lie about stock levels and their location. In fact, 6 weeks later, still no refund or product, they refuse to refund or explain anything. "It's in transit" they say, eve... See more

Rated 1 out of 5 stars

Awful experience with this company. Wish I had searched for reviews before I ordered as I experienced the exact same treatment as every other person that has left a bad review here. Placed an order n... See more

Rated 1 out of 5 stars

Foam play mat wrong pattern, still awaiting refund months later. Ordering was fine, tracking the order was no problem. Even discussing the refund wasn't too bad but having been told they would process... See more

Rated 1 out of 5 stars

Scam. Ordered in July and items were never received despite numerous emails. I've learned my lesson to always check Trustpilot BEFORE placing an order, even if the website looks legit and has good SEO... See more


Company details

  1. Children's Toys Store

Written by the company

At Kidshive, thousands of parents trust us for quality toys, baby essentials, and smart accessories that make family life easier. Fast delivery, top brands, and products kids love — see why families keep coming back!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

945 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Crooks

Awful. Avoid at all costs. Toys never arrived. Refund promised but never received. Bunch of Crooks

April 6, 2026
Unprompted review
Rated 3 out of 5 stars

So far

So far, everything has been smooth, delivery was super fast and the toy prices are great. I haven’t needed customer service yet, but the experience has been really positive.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Items never received. AVOID

Placed an order in June, never received the items. Have emailed several times, at first I was getting emails back to say there was a delay with delivery now I don’t get any emails back. No refunded given and no items received. Webpage doesn’t exist anymore.

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

Unbelievable

Unbelievable. Ordered a play mat in 10th July, have asked for a refund SEVERAL times, item never arrived and emails not being responded to. Emails now being returned as doesn't exist. AVOID AT ALL COSTS!!!!

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam !!!

I ordered a baby play gym from this site at the end of June and it never arrived. They told me it was stuck in transit and when I later requested a refund, I never received one. The whole experience was horrible. I really wish I had checked reviews before making the purchase.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

I bought several times in that shop. All was perfect, from payment to delivery. Thank you.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!

AVOID AVOID AVOID!!
Wouldn’t even give 1 star, but you have to in order to write the review..

In short - ordered a dolls house, never arrived, contacted customer services to look into it - took over 2 months, a new one was sent out, a month later still never arrived!! Over a 3 month time period 20 emails were sent, 2 doll’s houses supposedly dispatched never to be seen, and refunds offered but not honoured.

September 3, 2025
Unprompted review

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