Kier Living Limited Reviews 

Dear Sir / Madam,

I am writing to you to raise an issue about: House Builder

The issue that I have experienced was: First, we were promised incentives right from the start, which we were also offered by linden home (carpets, vinyl & turf). However due to the house offered by Kier plus the incentives it was an offer we couldn’t refuse. After putting down the reservation fee down, we were then told we got no incentives. This ended up leading to our first complaint to Kier through email. This included complaints about no incentives, money back from being referred and unprofessional from Sycamore parks sales team. 24/02/20.

By 28/02/20 the exchange of contracts should’ve been finished. This date, set up by Kier has also been held up by Kier! Our financial adviser, solicitors and heylo are all waiting on ‘Shoosmith’ (Kiers solicitors). We are now 3 months delayed and may run the risk of renewing our mortgage.

Since March the building has stopped on our house. On the 15/05/20 the government said all construction workers can go back to work. We were told by our sales advisor they’d be back at the end of the month. This still hasn’t happened and none of us have heard anything from Kier.

We have emailed, phoned sycamore park, left voicemails asking for a call back, phoned head office, phoned the northern developments with all, no answer.

It occurred on: 24/02/2020

This meant that Buying a house with kier has not once been a joy so far. Me and my partner are first time buyers and cannot wait to get our foot in the property ladder. Kier have made this whole experience very difficult and stressful so far. We would definitely not recommend kier to absolutely anybody.

Contact us! Set up a meeting with us! Communicate!!!! Get the ball rolling again!!

I look forward to your prompt response on this matter.

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We reserved at the end of Feb and we’re given a completion date at the end of March. We’re now in June and after 6 weeks of requesting a completion date we’ve been told we’ll be waiting until the 31st of July.

We were never contacted about a delay so we’re still unsure why one occurred (bearing in mind we were meant to be in pre-covid). I can accept some covid related delay, but we’re talking months without any explanation

Appalling customer service throughout the purchasing process. All questions had to be asked 5+ times before we received an answer

Bunford Heights

Update 18/06/20
We have now spoken to site management (Lee and Allan) who were extremely helpful in explaining the what’s and why’s of the issues that have occurred. They seem to have gone above and beyond to answers our questions clearly and quickly. A big thank you to them

It turns out a mistake was made by the sales team at the time of reservation. The completion date should have been May, but the date we were given was March. The delays were a result of complications in the building of the sewage pipelines, not entirely to do with Covid as we’d been told.

We have been told we’re now receiving turf for the back garden, though had previously been told this was standard so I’m not convinced this acts as any form of apology.

I have adjusted this review to 3 star. Although we now have some answers we have still experienced poor communication for the majority of the purchase so far. We almost lost our buyer due to the delays, and we’ve had to move into temporary accommodation whilst we wait for the build to complete. We have not been offered any help or compensation or even a formal apology from the sales team.

Rubbish house with lots and lots of problems.
How can they sell an unfinished house?
There are problems with the plumbing, tiling, windows, walls, and the list just goes on.
poor poor poor quality.

We have been in our house for 18 months with no issues, we have recently had a small defect with the property which we have decided to resolve during the lockdown period as we are at home, called the emergency customer care number and got through to Anita who was fantastic and got somebody out the same day! They were booked in to bring the required equipment now the root of the issue has been established and has been resolved within 48 hours, absolutely over the moon with the service from Lee Goodman & Anita, very reassuring to know during this time they are responsive and proactive towards any issues.

Will & Chloe

( I hope the CEO reads this)

Our experience 1st off with Kier was very turbulent thanks to a certain sales person. however between Carolyn Walsh and our selves this was all resolved, not with out it's delays however we are moved in and settled.

Sales at Riverbank Meadows was questionable, but David who was on cover was outstanding easy and open.
Head office at Northern, I personally wasn't a fan of Matt and will not pass comment, I'm sure he's brilliant in his role; but I found Carolyn fantastic. We were straight with each other from the get go and she really did go above and beyond. From email to phone calls there was no bull from her. I thank you whole heartedly for all your efforts and work.

Once site was all sold we lost our sales office we had a lady called Angela who I believe has since moved on, so there for we were assigned another sales lady Maria! Ah Maria I love the attitude another straight talking sale person who called us as much as she could with updates and always promised to call me back with answers and update, and she delivered her promise. Maria we Thank you!

Home Demo and Completion date was conducted with Maria, Ollie our Site Manager and Ben brilliant from start to finish only a few snags nothing major, some are still on going thanks to "this god dam thing" COVID -19 we are realistic and know these will be put right.

Customer service Northern.
Louise, Nic and Vicky, I work in customer service and I expect a certain standard as I personally like to deliver a high standard. From calls to emails these ladies have delivered, personally they have been so on the ball even in this uncertain time checking in on us sending little emails. Ladies you are a credit to Kier Living.

Site
Where do I start Ollie he's just brilliant, along with Ben his assistant site manager, they are both so accommodating when we've been resolving our snags. He's always called to say a certain trader will be coming to fixing x,y & z We was off work any way and said they are welcome any day and time. The construction & Traders are fantastic and polite (for workmen).

What started as the most stressful and worst experience, was over shadowed by the above and beyond Northern sales and their customer service team, and this is paramount to any customer.

Would I recommend Keir? Yes I would, 1 small percentage of our experience will not be someone else.

Kindest Regards

Andrea

Professional, friendly support from all areas throughout the whole process. My 3rd time buying a new build and this is by far the best experience!

We have recently moved on to the Simpson Park site under a part exchange scheme.
From the beginning the service that we have received has been fantastic.
From moving in the build work and the interior has been exceptional.
We are extremely happy with the whole process and would like to give a big thank you to Maria at Simpson Park and to the Northern customer service team for keeping in touch through the pandemic.

We moved under the covid lock down and kier couldn’t of been more accommodating under the circumstances with clear communication when we weren’t sure if we would still move.

The service we have received including the solicitors has been very prompt, transparent and honest.

Since moving into the property of course there is snags and I’m sure in time when things return to normal Keir will be quick to rectify

The plot, service, design and people I would give A top score. Even after our move and in the current lock down Keir have remained in contact and have been quick to rectify and pressing concerns

If I was to point out anything on the design it would be to have a door from the house to the garage, and the french doors to open further so they don’t just stick out into the garden

Probably the worst aftercare team you could imagine. Countless problems with my house that doesn’t get resolved. Very disappointed and let down after buying what was supposed to be a dream home.

We have now been without heating and instant hot water since Saturday due to the boiler being faulty. This is a new build which we only moved into at the end of November. The number we were told to ring once the 7 day snag was completed has left us without heating or hot water for 3 days - this is despite them being told that a vulnerable person lives at the address. An ongoing issue with sewage and the sewer design looks to be getting worse again with rising toilets and despite raising this numerous times and submitting formal complaints to Head Office and the email address suggested in response to a number of reviews to this website almost a week ago, we have still not even received an acknowledgement from anyone that the complaint about the development in Longridge has been received. Shocking ‘customer service’.

Absolute joke of a firm, do yourself a favour and buy from somebody else.. or better yet avoid newbuilds completely.
The system of sub contracting depends too much on how much pride each trade takes in their work... most are just there to get there money and go, kier seem poor at making sure things are done correctly before passing them off as complete

Our back door has leaked for 13 months, we have been told a date for fixing on 3 seperate occasions now and each time been fed "we're having trouble sourcing the doors" hilarious really about 30 houses have been built since ours yet the doors have magically been sourced for them.. they are a money making machine that do very little to make sure you are happy once you have signed on the dotted line.

We still have about another 10 things left on our snagging list 13months later also.... really is just tiring being the ones chasing them 24/7..

We're very close to hiring a solicitor to sort their mess out, I'm past caring about the cost I just want them to do the job like they were meant to in the first place.

If I could give them less I would. I’ve been in my 2 bed new build for around 3 years now. At the start there was your standard issues with the house “breathing” (still not sure that’s even a thing) my initial snag list was sorted after 3 goes at it and 6 months of time had passed. After another 18 months the shoddy workmanship really started to show and it’s basically been going on ever since. It really is all a bit of a joke some of the things I’m finding now. Today I went to change my kitchen spotlight which after 3 years shouldn’t even need changing but hey ho only to find the whole spotlight fitting had just been wedged into the hole they made in the ceiling. Seriously? How much time has been saved by doing that? There’s been problems with every room in this house and not just minor ones.

My honest review is I will never buy a house from this company ever again, and I would advise anyone that is thinking of buying a kier home to walk down the road to someone else.

It really isn’t worth the trouble.

EDIT MARCH 2020 - So the email address they gave in the comment below and for everyone else they are commenting on doesn't actually go anywhere it immediately throws the email back saying it cant be delivered after googling an email address to send to I waited 3 weeks for Kier to simply turn around and say its not their problem and to contact NHBC. Awaiting the outcome of a formal complaint now :)

Absolutely awful. Had issue after issue with faults, leaks and bad workmanship right from completion, Nearly 3 years later we are still waiting for work that should have been completed at build to be finished and Kier Living are completely refusing to get on and do it. It has now also come to light that some of the legal paperwork is incorrect - a 'typograhical error' is how it has been described. Well if that's so why didn't their solicitor check it better for errors, isn't that what they are paid for? Just like Kier Living really, total lack of attention to detail.

At the first I was happy buying from Kier. They sorted most of the problems we had fairly quickly. The real problems started after 6 months when the roof tiles started to come off the house. They come out and fixed it and everything was fine till the next bit of wind come and more tiles started to fall. Been in a Kier home just over 4 years now and the tiles from the roof have fallen off 3 times in the 4 years we have been there. Now they are saying that I have to go through my house insurance to get it fixed when the truth is Kier have clearly not done the roof properly. Why should I have to pay excess on my house insurance when tiles should
Not be coming off roof that much. My mum has lived in her house for 50 years and not once has the tiles from her roof come off.

Reserved a house in June originally being told it completes in October then November, finally we moved in end of December. Updates were not forthcoming. We understand set backs can happen, however we should have been made aware of these every step of the way.
When the sales team changed over, things were better and more helpful.
There a quite a few things in the house to be put right but after care team are very good and respectful.
If the house wasn't rushed so much to make completion before the end of the year I feel the finishing touches that should be there with a new build wouldn't be missing.

We are very happy with our new home.
They did a great job on finishing in a short window, and yes there are a few snags but we are working through them with the sit Forman and some have already been dealt with. All in all very happy.

From day 1 we have been lied to and misled. We were made homeless for nearly 4 months as they did not tell us about delays despite us asking. Moving in just created more problems. South West Director sat in our lounge in Feb 2019 and promised us compensation and rectification of some of the items. It is now Jan 2020 and NOONE will reply to my calls or emails. I have submitted formal complaints and gone to NHBC but nothing has happened. I am still waiting for our front door frame to be investigated as it moves when we shut the door. We have been in for over 2 years and still they have not rectified our problems. We even had a massive penis drawn on the kitchen walls before the units went up!

** Edit*** the day after this review was left I received an email saying that I had not replied to their emails and that they were waiting on me. I then forwarded the replies I had sent them. So rather than apologise for the poor customer service, they tried to blame me for not responding!

Bought first home with Kier - process went very quick. Quality of build very happy with including space in property.

So far our experience has been smoothly as it can be and me and my partner are loving our new home. Yes there's a few bits that need doing but the team here with us are on it, you expect that for a new build. But I'm sure within the next month it will be all completed. It's nice to know that Kier will be with us and help us with anything that needs doing. Once these few little bits that need doing I'm sure it will be the perfect home.

The only downfall is that they seem to hire people who like to do a quick job and run. I don't know how hard it is to paint a wall and miss patches where we have sticky noted the walls.

But the site manager has a list of jobs that we need doing and he has confirmed to us that he will get these done ASAP!

Thank you Kier.

Generally very good so no real complaints