Kier Living Limited Reviews 

This was mine and my partners first house that we bought together and the linthwaite community sold it to us. We loved the area it was in and everyone seemed so friendly. The house was just right for us and the lay out was lovely. We were sold the property which was situated right next to the 'building site' .. there were 6 houses which weren't complete and was told it would be complete before we moved in in June 2019.

We have been in the house for a year now and we initially were sold a dream and its slowly turning into a nightmare.

The houses next to us are still not finished and it is a right eye sore. They have now put machines outside our house to fix the culvert (we do appreciate it is being fixed and the builders do work hard but who is guiding them!?) ... we have work vehicles constantly parking at the top of our drive despite me emailing Kier 3 times telling them we do not want cars parking across our drive way ! We had a faulty toilet which was not plumbed properly, the door handle came off the living room door resulting in us having to break the chain off the door to get into the house, we cannot put ANYTHING on the walls because the plaster is so thin and shabby. The vinyl is coming up off the floor in the bathroom, the front door handle is hanging on for dear life and today we have come home to water seeping through the ceiling. After ringing the emergency number for Kier they told us that they cant do anything about it as we have lived here over a year now and we need to fix it yourself.

This has been more of an expensive job as anticipated and our first home excitement soon faded when all these problems started arising.

I wouldnt buy from this company. The sales woman who sold us the house was absolutly lovely before we moved into the house but the loveliness soon disappeared and as soon as we bought the house she didnt want to know and was not very friendly. We were told and pushed on a number of occasions by Kier that we had to have the house complete by a certain date as the workers would be off site by July 2019 and we needed to be moved in by then. We were pushed to our absolute limits with multiple calls threatening we couldnt move in if we didnt complete by 'next week' (for example). This caused such stress and tears and now a year down the line the site is STILL not complete and didnt understand the rush and bullying behaviour.

I wouldnt recommend buying a property with Kier. It is thrown together and over priced now actually living in the house we realise it is not worth the money.

We purchased from lime tree walk. Our first family home. We drove past kier on the off chance after viewing another developers site and thought we would pop in to have a look, after viewing the show home and a plot that was nearly available we reserved the day after.
From start to finish we had no problems, we did however have covid19 but that was nobody's fault.
The sales team in the office were very helpful and were always at the other end of the phone. The little touches upon exchanging keys, a bow on the door and a hamper of goodies were so lovely.

Our snagging list had a fair few bits on but we wanted to get everything perfect! The site manager has been fantastic and has rectified nearly all our snags with only a few left outstanding but has these booked in to be done.
We cannot fault kier and would highly recommend anyone to purchase a house from them.
Thank you for all you have done,
Kelly and sam

Called the Taylors green development. It is only on phase one so wanted to have a look at the build quality and specifications to possibly purchase a house in the future. Was told if my house isn't already sold not to bother going to look. Imagine wanting to look at a show home and being told I can't?I could have sold my house in three months and been straight up to reserve a plot if i like the show home. Well I definitely won't be buying in the future now!

Just going through the sale of our new build at Taylors Green, Darwen. We are very pleased with how the process has gone so far. Not only are we getting a lovely squeaky clean new house but we know that Julie our Sales Manager and Gary the Site Manager will be by our side until completion and afterwards. Our relationship with them so far has been faultless. Thank you so much Julie and Gary you are both professional in your approach with exactly the right touch of informal and also with a pinch of humour.

I have not purchased, thank god.
But I am renting from a housing association who bought this property.

My snagging list

- front door frame there is a gap and it doesn't fully shut ( safety issue)
- cracks in walls appearing
- back patio slats have rust on them and so does the drive .. how does that even happen.
- patio door latch at the bottom is rusting
- fence panels are cheap , badly cut and just thrown on, very loose and flimsy
- the garden is so uneven and unfortunately yesterday my 3 year old was playing in the garden when all of a sudden I heard him screaming. There was a 5 inch hold in the ground covered by grass and he had fallen and twisted his ankle.

- one of the plug sockets I'm unable to fit any appliances in.

- chipped worktop surface

- creaky floorboards in bedroom.

COWBOY BUILDERS. DO NOT RENT OR BUY ONE OF THESE PROPERTIES.

I will be in touch with Watchdog and the press about this .

We had over 100 snagging items on our new build house (verified by Kier). We've had numerous subcontractors attend our property over the last two years to fix these issues. Thankfully we could be accommodating as I am able to work from home. The loud creaking floorboards in the bathroom/bedroom is all that remains. Kier have sent out a subcontractor to fix this issue at least half a dozen times and it's still not resolved! I last reported the issue 3 weeks ago, and Kier have not responded to my emails or answered my calls. Customer service is impossible. We just want the issue resolved so we can move on with our lives and finally enjoy our home.
UPDATE 29th July: still no contact from Kier or proposed resolution.

I don’t know where to start!
Aftercare... we don’t have an aftercare guy on site so we have no one to go to , they don’t answer the phones, the don’t reply to emails ( or randomly you’ll get jobs booked in... then the workmen come out and can’t do anything as have to clear it with keir first !)
So our carpets weren’t fitted correctly they are all now lumpy and bumpy, same with our vinyl.
Our stairs creak, turns out the stairs were water damaged they have split in places and keir won’t put it on the job sheet for the carpenters to fix.
Our floors have ply board because the wrong size stairs were installed and they had to make the floors higher so these creak and pop.
We have a broken fridge reported the day after we moved in along with chipped cupboards, shower screens windows, broken door.
A garden that left the site manager knee deep in “mud” as it’s pure clay and no drainage !
The list of issues we have is never ending and we aren’t the only ones!
Worse one yet is no insulation in the top floor bedroom! And we aren’t the only ones on site with this issue! Like really how can that even get signed off as complete!
All I can say is if u have brought from these cow boys then email constantly and keep a record of everything , get together with others on your estate you may well find they have similar issues and you can take collective legal action , this will be our next move if we don’t start getting some replies.

We move in on December 20th with 2 children you can imagine the chaos days before Christmas however kier was on top form and made the move very memorable.

We encountered minor teething problems which we reported and the problems were rectified within days.
We personally would like to thank John and Gary site foreman/s for their continuous effort to ensure everything is ok with the house, they are a friendly face on the new estate and very welcoming to our queries.
The whole team have been fab and would highly recommend a home with kier living.

We moved onto Taylors Green back in october/ November. Being one of the first residents.

Throughout this time Gary & John have been fantastic in resolving any issue we have encountered.They are the first in to attempt to resolve any issue and if they cant then they bring in the contractors who can.
Im really impressed with the property and any snags that we have picked up have been dealt with swiftly. The snags have all been on a cosmetic basis rather than anything of a serious nature.

The whole team are friendly, approachable and a credit to Kier. From the site teams through to sales and managment. Considering what has happend locally within the last 12 months from horrendous weather to a pandemic the customer service we have received throughout has not dropped.Me and my family are greeted on a daily basis by a happy & friendly team. We are litrally located at the entrance of the building site which to my surprise is always looking immaculate. The streets are washed daily and the team onsite are always checking in to make sure we are all ok.

The only negative i could say is that my 3 year old daughter is very upset that she cant have her own digger in the Garden.

Overall we are incredibly happy with the standard of work and the service we receive on a daily basis from Garry , John and Juliee

Well done and thank you

From start to finish Kier have been great to deal with. We had some minor issues which were sorted out immediately. Gary George the site manager on the Taylor's Green site has been nothing but helpful with all our needs helping us every step of the way. Would highly recommend buying a Kier home if this is how you are treated as a customer.

Ross Plumbley
Plot 119 Taylors Green

I moved into the Castle croft development in January 2020, the sales service was excellent, i was kept fully updated on the house build progress and the whole thing was stress free which was largely down to Michelle (sales advisor) who went out of her way to help and advise me. On moving in i had a few minor snagging issues which is only to be expected with a new build property and a minor adjustment required to the boiler, unfortunately Covid 19 hit when this happened however Mike (site manager) arranged for a heating engineer to come out and rectify this as soon as was safe to do so. I am giving 5 stars to this development but stress this is for the team on the Castle Croft site only, i cannot speak for other developments, we are blessed with an outstanding sales advisor, Michelle who genuinly cares about her clients and Mike who never fails to do his best to resolve any issues quickly.
A company is only ever as good as its staff!

I bought my house at Castlecroft Barnard Castle as an investment, Michelle in the sales office was so helpful from the very beginning before I choose my property and even now when I have a tenant in . Nothing was a trouble to her and as I often called straight from work she always had a coffee for me. I would recommend Kier homes to anyone, the houses are extremely well made compared to other new homes I looked at and the sales and after care service are second to none .

We moved into the Castle Croft development in June 2020 and we could not be happier with our new home and the service we received.
As I hope you can agree moving during a pandemic has not been easy however we have many people to thank for making it go as smoothly as possible.
Michelle Nightingale in the sales office constantly goes above and beyond and her communication throughout has been exceptional, she has done everything in her power to help make our new house into a home.
Mike Simpson the site manager has also been been fantastic. As with all new builds we had a few snagging issues however Mike has sorted these quickly and efficiently with minimal disruption to ourselves and made sure these were done to a high standard.
We would also like to thank Rick Long, operations manager for the North, who helped to have our new home ready for the date we needed to satisfy the people who were purchasing our old home.
We are loving living within this wonderful development, in a family friendly neighbourhood with some fantastic neighbours.
We could not recommend this development enough!

Would not recommend buying with this company. So disappointed.
We moved into our home in November 2019 on The Avenue site at Wingerworth. The location sold it to us - it is beautiful, sitting overlooking a nature reserve. We purchased a new build property as we needed to buy something which would need very little work doing. The design of the plot looked great. Of course, we expected a few snags along the way but nothing major.
We experienced 'bullying' behaviour during purchase due to delays and when we finally moved in, the house had been signed off and the keys given, despite the house not even being finished - There were cracked windows, broken doors, unsealed bathrooms and incomplete painting. We have had as many as 5 different site managers since the move and had to ask repeatedly for these jobs to be finished. When people eventually did turn up to do some of the work, the standard of quality was very poor. We have also had 4 leaks in the en-suite due to poor fittings, fixtures and sealing. This has led to extensive damage which we are still waiting to have corrected. The response and service has been slow and poor and we have had to chase and ask for this to be put right. We have had cracks in the shower waste, cracks in the toilet. Have had to deal with the mess and hassle of people coming in and making holes in the ceiling to fix the problems. The skirting, floor and paintwork is ruined due to the leaks and customer service don't seem interested in putting this right for us.
We have windows that we can't open. Doors that we can't close. Chipped glass which Kier won't replace as we didn't notice it in the initial 8 week period of moving in (it was winter and we obviously didn't clean the windows till February). There is also very poor groundwork in the garden which we are going to have to correct ourselves.
I am aware of other houses on the site having similar problems.
The whole experience with Kier has been very stressful. We hope at some point to be able to enjoy this house but are deeply regretting not buying with one of the other local developments that are currently building in the area.

I moved into my house in December. The house is lovely and the design is well thought out.
As to be expected with a new build house or indeed any man made project of this value there were and still are some snags.

Kier have reacted promptly and professionally to the various snags. Customer service have been helpful and informative and Garry, the site manager, although clearly a very busy man has gone out of his way to make himself and his team available to discuss and deal with any issues I've had. Covid 19 halted all work on the site, however, now that works have resumed again on, my snags are being dealt with again and I have every confidence that slowly but surely the remainder will be dealt with in the same way.
I would have given 5 stars for a perfect house with no snags or defects. That would be impossible.

Absolutely shocking! Think again before you look to buy one of there houses. Problem after problem! All you get is fobbed off when calling to complainabout the next thing that's gone wrong. Emails are the only point of call at the moment, I've send 4 over the last month with no response. We have experienced water leaking through the ceiling and light fitting. We were shocked to find out lots of neighbours had the same issues. We had no response on replacement of the light fitting, holes in the garden, Poor ground works around the house, uneven ground everywhere, cupboards doors falling off, mortor missing from the brickwork, corners cut everywhere. Poor build quality and customer service!

We moved in to the Castle Croft site in July 2019 and love our home.

Sales - a smooth process, excellent staff - Michelle goes above and beyond her job. Plent of communication throughout and after wards.

After sales team - we have needed to use twice due to a leak where flashing was to put down properly (a 2 minute job). Acted appropriately and had same day service to fix this.

Site - since the new site manager has arrive no complaints, all snags have been carried out and happy to help with any issues.

Development - I love our development, houses nice and spaced out, no overcrowding and a lovely family feel. Michelle again organised a VE Day garden party so we all got to know one another (all social distancing)

House - I love my house, the stone the windows, the layout, everything!!!
There was some snags when we all moved in as to be expected with a new build really. All cosmetic nothing serious or structura. It was slow getting the snags sorted due to the old site manager but once Michael came all were sorted in a matter of weeks.
To be honest the snags were more shoddy contractors who wanted to do a quick job - this is my only compliant.

From the very first time we came to look at Alston Grange ,we found Trish in the site office to be absolutely Superb,so helpful in fact without her help we would never have bought our dream home. We had trouble with our house we were selling due to prolonged trouble extending our leese.But due to her phone calls ,talking to solicitors and keeping us up to date we managed to get the house we really wanted ,we moved in just before lockdown and everything went so smoothly. The small snagging list we have is being worked through with great help coming from Vicky our customer service agent.The site manager Lee is brilliant nothing is to much trouble for him ,keeping us informed when snagging will be done, and always checking everything is ok when passing.We looked all around the Longridge area but always came back to Alston Grange, the level of finish is first class compared to some of the other sites we looked at.The whole experience of buying our first new build has been great and would highly recommend Kier to anyone.
Once again huge thanks to Trish, Lee, and the construction and other trades people who are just so friendly and helpful.
(*Please pass this on to your CEO)

Absolutely terrible customer service from the kier site at Ibstock! And for the reason we won’t be buying a house from you now. We where all set to view a house, I have a new baby and son and in the current pandemic it’s not easy getting help with the children. They called us up before we where about to leave and said they had sold it the day before! Not good enough. Poor communication. The man on the phone had a strong Birmingham accent so couldn’t really understand what he was saying. Do better when employing incompetent staff

From reserving our plot through to the after care once having moved in we have found the customer service amazing .

Trish our Sales contact at Alston Grange has gone above and beyond to ensure our move at this difficult time ran as smoothly as it possibly could have done. Nothing has been too much trouble, from her chasing solicitors and estate agents on our behalf to keep everything moving to ensuring we had emergency numbers in case no one was on site due to COVID 19.

Lee the site manager has checked in regularly to see if we had any teething problems that required looking in to.
Any snagging or small teething problems have been rectified very timely and without needing to be chased up.
He has at all times kept us up to date with where he was up to with everything.

Our customer service contact Vicki has phoned on several occasions to check that we were settling in well and could she do anything else to help.
She has arranged and kept in contact with us and trades to ensure work has been carried out timely and safely.

I have found the purchasing a new property from Kier a very enjoyable and positive experience .

Thank you Kier 😊

I would highly recommend to anyone.