I have been given my cat this brand of the raw food for almost a year. The quality used to be so good, the meat used to be 8mm chunks from the sausages. You can see what's going into them, cats love... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have been given my cat this brand of the raw food for almost a year. The quality used to be so good, the meat used to be 8mm chunks from the sausages. You can see what's going into them, cats love... See more
Company replied
I have switched to Kiezebrink after several years of feeding other UK raw cat food brands. Kiezebrink is outstanding in quality, price and packaging! My food gets delivered by an overnight currier ser... See more
Fantastic service with very informative staff who gave me tips of feeding my kittens day old chicks and they really loved it. The price is very reasonable compared to Purrform which my kittens didn’t... See more
Best ever company for my raptors, ordered Thursday and delivered on Saturday but in the mean time I had to feed another batch of doc from an another company and my owls point blank refused to eat them... See more
Kiezebrink UK produces, sells and distributes animal foods around the United Kingdom focusing on exotic animal and raw meat diets. Its mission is to supply its customers with high-quality animal food along with excellent service and advice.
Church Farm, Church Road, IP29 5AX, Barrow, Bury St Edmunds, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been given my cat this brand of the raw food for almost a year. The quality used to be so good, the meat used to be 8mm chunks from the sausages. You can see what's going into them, cats loved them so much. I felt like this is the brand I will stay with forever.
Up until now, this company Keep changing the supplier maybe 3 times? The food is not like before anymore. The quality drops. All the meat mashed into red sausages you can not see what going into them, and my cats won't eat them anymore.
Cheaps out everything now. Hope you can change back to the older supplier.

Reply from Kiezebrink UK Ltd.
They have been really good over the years. Good communication, good products, delivery always on time. Definitely recommend.
I have switched to Kiezebrink after several years of feeding other UK raw cat food brands. Kiezebrink is outstanding in quality, price and packaging! My food gets delivered by an overnight currier service and is still frozen rock solid. I’ve never had any issues of broken or half thawed sausages (the food is packaged that way) unlike other brands. My 5 Maine Coons love the rabbit meat and are thriving on it. Defensively 5+ stars for KB!
Excellent communication and very quick delivery service products look clean and fresh and very well packed and frozen. Thank you.
Great service and prices, quality of the items ordered is top notch as usual.
Was easy to order. They kept me up-dated when it will be delivered 😊❤️
I use these all the time, super quick delivery and great communication great prices
This store offers a variety of high-quality pet food options...
Product are always spot on.. dogs love it..
I have never ordered from here before and was hesitant. I ordered a bulk load of frozen reptile food and got the order within a couple of days.
Great service, prompt dispatch,good quality. Kept up to date with delivery and good courier service.
ATTENTION! With the day-old chicks from Kiezebrink!!! My cats (2 Sphynx & 1 Maine Coon/ragdoll) have all been eating a combination of kibble (Yarrah) and raw meat since they were kittens. Bought 10kg last week. My Sphynxes smell it and don't eat it. My Maine Coon/ragdoll gets sick from it! In 2 weeks my Main Coon has halved in body weight. After eating the chick he had to vomit. Now given another chick based on weight and he had to vomit again immediately!!! BEWARE!
Since Kiezebrink changed their couriers from ANC to DHL I will no longer be ordering my cat's chicks from them. All of my last 3 deliveries were a cock-up, the last one had started defrosting so I now refuse to use any company that uses DHL's services.

Reply from Kiezebrink UK Ltd.
Superfast delivery well wrapped great communication from start right up to delivery I will be using the company again I highly recommend
First class, I’ve been ordering for years and my dogs and cats love the variety meat, fish and birds.
I'm very happy I have found this company, I can't recommend these pet treats enough.
always great quality, well packaged with ice packs to maintain freshness,
the price quality service is definitely the best I've had.
Fantastic service with very informative staff who gave me tips of feeding my kittens day old chicks and they really loved it. The price is very reasonable compared to Purrform which my kittens didn’t like as recommended by the breeder. There are so many choices with Kiezebrink. l am fortunate to live near the store and can collect fresh chicks on a Friday am. Many thanks.
First class, I’ve been ordering for years and my dogs and cats love the variety meat, fish and birds. The delivery drivers are always very friendly and helpful too. The different sizes off portions is very helpful for singular pet owners.
Only have used the once , and will order again!
I ordered raw dog food,
KB COMPLETE - 1KG - HORSE SAUSAGE ( Dogs love this )
KB COMPLETE - 1KG - DUCK/LAMB SAUSAGE ( Dogs enjoyed)
KB COMPLETE - 1KG - POULTRY (Dogs enjoyed)
ALASKA DOG - COMPLETE RED (800GM) (Dogs enjoyed)
ALASKA DOG - COMPLETE WILD (800GM) ( 2 Dogs enjoyed & 1 struggled very strong fishy smell)
easy to use website and every item was packed well,
This store offers a variety of high-quality pet food options.
I can't recommend these pet treats enough! My pet goes crazy for them every time. Not only are they irresistibly tasty, but they are also made with natural ingredients and free from any artificial additives. It's a guilt-free indulgence for my furry companion.
Cannot order from this site. I don't know whether it's an issue with the site itself or what but after going through the process of selecting food, entering delivery details AND card details the order process redirects to an empty basket. Which seems suspicious and I'm probably going to have to contact my bank.

Reply from Kiezebrink UK Ltd.
I have been using Kiezebrink now for a few years for dog food, retile food and bird of prey food. I've never had any issues with delivery; the food has always arrived frozen through, even during the hot hot summer of 2022. Quality is no different to any other supplier I have used, web site is easy to use. The only point of frustration i have is occasionally the delivery will be delayed, outside the normal 3 days, but I do not get any message to say why or when the delivery will come, so i don't know if i should go to the local pet shop to see me through or hang on.
This is a very unusual event, not regular enough t to make us want to change supplier and normally, delivery will be within 3 days of the order, but its an area of improvement that would give them 5 stars imo.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.