I have been given my cat this brand of the raw food for almost a year. The quality used to be so good, the meat used to be 8mm chunks from the sausages. You can see what's going into them, cats love... See more
Company replied
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I have been given my cat this brand of the raw food for almost a year. The quality used to be so good, the meat used to be 8mm chunks from the sausages. You can see what's going into them, cats love... See more
Company replied
I have switched to Kiezebrink after several years of feeding other UK raw cat food brands. Kiezebrink is outstanding in quality, price and packaging! My food gets delivered by an overnight currier ser... See more
Fantastic service with very informative staff who gave me tips of feeding my kittens day old chicks and they really loved it. The price is very reasonable compared to Purrform which my kittens didn’t... See more
Best ever company for my raptors, ordered Thursday and delivered on Saturday but in the mean time I had to feed another batch of doc from an another company and my owls point blank refused to eat them... See more
Kiezebrink UK produces, sells and distributes animal foods around the United Kingdom focusing on exotic animal and raw meat diets. Its mission is to supply its customers with high-quality animal food along with excellent service and advice.
Church Farm, Church Road, IP29 5AX, Barrow, Bury St Edmunds, United Kingdom
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Delivery was quicker then I expected. It was packed properly and food is just great - well I see that my dog is enjoying it. Definitely ordering again!
Quick delivery and minimal packing compared to other frozen food suppliers.
Great prices, will be using again.
Did not receive order yesterday or today despite email and text confirmation. Not heard anything since. Poor service

Reply from Kiezebrink UK Ltd.
Items arrived on time and in excellent condition. Have used this company for frozen bird food many times and cannot fault the service.
Great customer service. Good value product which arrived on time.
Excellent service and delivery was extremely prompt and I was able to track the delivery.
Really helpful customer services and my cat loves her raw food (so far!) which is a bit of a miracle
Usually the mice are packed properly to keep them frozen but this time they were on top of the chicken sausages and had almost completely defrosted. Thus I had to refreeze them which isn’t ideal. Otherwise everything was perfect with the order and delivery.
Great top quality food products for my beloved animal friends.. Good price and the shipment arrived in good time and my order was still well frozen. Been ordering from this company for about 18months never had a problem. Great communications too.. Thank you Kiezebrink :)
I would give this company 5***** I rated 3 fir the delivery experience, everytime I have ordered from you it's quick and painless brilliant service can not fault you, but it's the driver which he just dumped the parcels on the step gets into the van and start reversing before I even open the front door... Which is a little rude.
Everything was well packaged, did not defrost. Delivered quickly. Thank you.
First time using and great service, fast and delivered as described, snake was very happy with the rabbits.
Easy to order. Great choice of raw dog food. Fast delivery. Packaged well. Will be using again.
Easy to use website. Fast delivery and
clear communication re delivery times etc. Food is well packaged and plenty of ice to maintain freshness. Top quality food too.
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