Kilkenny Shop Reviews 

385
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful and high-quality products, noting the excellent workmanship and stunning items. Many people appreciate the careful, beautiful, and expert packaging, ensuring items arrive in perfect condition. Reviewers often find the ordering process easy and efficient, with many experiencing fast and prompt delivery. However, some customers also noted issues with customer service, experiencing poor communication and unhelpful responses when problems arose. Additionally, a few people encountered delivery delays, unexpected taxes upon arrival, or received incorrect/missing items.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as beautiful,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick shipping,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ordering process... See more

Quality

Customers consistently report positive experiences with product quality, often highlighting items as... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as unhelpful and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great website. I was looking for a gift and there were so many options. Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive... See more

Rated 5 out of 5 stars

I was a little hesitant when ordering. I was worried about the delivery which turned out great. I had purchased the sweater in a different color when I was in Ireland the end of August. I like it so... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience shopping with Kilkenny Shop (Ireland). In am in New York, and the items I ordered — including beautiful Orla Kiely pieces — were carefully packed and w... See more


Company details

  1. Business Services

Information provided by various external sources

Kilkenny Shop has been at the forefront of promoting the finest Irish craft and design for over 50 years and is home to Ireland’s largest collection of Irish designers. From fashion, knitwear and accessories, to handmade jewellery, dazzling crystal, ar...


Contact info

4.0

Great

TrustScore 4 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(385)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

I fell in love with your store in Dublin!

I fell in love with your store during a recent trip to Ireland, and I have placed two rather large overseas orders from you since returning home. The quality of your merchandise is lovely, everything was packed very nicely, and the packages arrived quickly both times. I do have one quibble however. There is a banner at the top of all your email messages that I receive from that states that orders over $149 ship free to the USA, however I was charged for shipping on both orders. It would be nice to get clarity on this issue.

May 13, 2024
Unprompted review
Rated 1 out of 5 stars

No customer care

Bad customer experience.

I ordered a gift for express delivery to an EU country from Ireland. No detail of expected delivery shared from Kilkenny Deaign when I paid for my order. Had to chase and was told an attempted deliver was made the previous day - which was after the advertised delivery days of up to 5 days. No card / message from the delivery company.

I asked for another attempt to be made and was told I would have to collect it myself.

I would love to be promoting Irish goods abroad but not with Kilkenny Design.

There is no customer care.

May 30, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi there,

Thank you for taking the time to share your feedback about your recent experience with Kilkenny Design. We sincerely apologize for the issues you encountered regarding your delivery.

We understand the frustration that can arise from such an unfortunate situation, after all orders are dispatched a tracking email is issued with the tracking details. Im afraid I can see from this that there was a failed delivery as no one was present to accept the parcel and the courier has prompted a collection for this item.

We apologize for any frustration caused, to discuss further please send an email into info@kilkennygroup so as that we can assist you further.

Warm regards,
Kilkenny Design Team

Rated 5 out of 5 stars

Kilkenny Design is the first place I go…

Kilkenny Design is the first place I go for presents for special occasions

April 26, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi Cathleen,

Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had a great experience with us.

We look forward to serving you again soon!

Best regards,
Kilkenny Design Team

Rated 5 out of 5 stars

There is a beautiful quality range to…

There is a beautiful quality range to choose from.
The web site is easy to use.
Delivery was prompt

April 3, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi there,

Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had a great experience with us and find our website asy to use.

We look forward to serving you again soon!

Best regards,
Kilkenny Design Team

Rated 5 out of 5 stars

Excellent service, speedy and flawless.

Fast and efficient purchase online. Free and speedy delivery (depending on value of purchase). Beautiful products, received lots of compliments on my item. Happy customer.

May 7, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi Tracy,

Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you are happy with our online service and delivery.

We look forward to having you back again soon!

Best regards,
Kilkenny Design Team

Rated 5 out of 5 stars

A wedding present that proved very popular.

Very fast. Great communication and excellent value for money.

May 1, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi Sinead,

Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had a great experience with us.

We look forward to serving you again soon!

Best regards,
Kilkenny Design Team

Rated 5 out of 5 stars

I would buy again, super delivery to the UK and instore experience

I bought a picture by Rebekah Khan from the Dublin shop. I paid for it to be delivered to the UK.
I cannot say how pleased I am with the whole process, Patrick was an absolute delight to talk to in Dublin and he explained the delivery process, and took the time to introduce me to the other artists that were represented and tell me more about Rebekah Khan.
It took around two weeks for my purchase to get to me and was really well packaged.
I would by from Kilkenny Design again without hesitation, plus the chocolate cake at the coffee shop was outstanding.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

I’m delighted with my purchases .I…

I’m delighted with my purchases .I recently bought on line two handbags ,Four mugs and a beautiful picture.Website is great and so easy to order and items were delivered in three days .The only thing I would have a problem with is that there was far too much wrapping eg bubble rap and items arrived in a big huge tall box (a large table lamp would have fitted in) so was difficult to break up and try too fit in my green bin .Haven’t said that I would definitely shop online again at the Kilkenny Shop .I love the quality off there products.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

The promptness & helpfulness with an e mail query I had about an online return to a store was second to none.The help & manner in which this was handled in store was very pleasant

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

High Quality Vase

I purchased 2 x Killarney Crystal Trinity 12" Vases for my Mum for Mother's day. The Vases came in a lovely box and were of very high quality. I would definitely recommend the Vase this makes a lovely gift and the price is well worth it.

March 5, 2024
Unprompted review

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