Kilkenny Shop Reviews 

384
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and beautiful craftsmanship of the products, noting their satisfaction with items that often arrive in perfect condition due to careful and secure packaging. Reviewers appreciate the quick shipping and timely delivery, along with the ease of navigating the website and placing orders. However, some customers also noted significant issues with customer service, describing poor communication and a lack of responsiveness. A few other people also felt that delivery was painfully slow or delayed, sometimes missing estimated times. Additionally, some reviewers mentioned unexpected charges like taxes not highlighted during the online purchase, and occasional incorrect orders.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as beautiful, delightful, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the quick shipping and prompt... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and issues. Some... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as beautiful, delightful,... See more

Customer service

People report negative experiences with customer service, citing it as unhelpful and extremely poor, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great website. I was looking for a gift and there were so many options. Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive... See more

Rated 5 out of 5 stars

I was a little hesitant when ordering. I was worried about the delivery which turned out great. I had purchased the sweater in a different color when I was in Ireland the end of August. I like it so... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience shopping with Kilkenny Shop (Ireland). In am in New York, and the items I ordered — including beautiful Orla Kiely pieces — were carefully packed and w... See more


Company details

  1. Business Services

Information provided by various external sources

Kilkenny Shop has been at the forefront of promoting the finest Irish craft and design for over 50 years and is home to Ireland’s largest collection of Irish designers. From fashion, knitwear and accessories, to handmade jewellery, dazzling crystal, ar...


Contact info

4.0

Great

TrustScore 4 out of 5

384 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(384)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Gift watches

I bought 4 beautiful mechanical pocket watches as gifts for my siblings. My brother visited Ireland and as a souvenir he got me a acrylic baseball hat made in China. Thanks bro. These watches will be cherished airlooms for generations.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service.Transferred to a…

Worst customer service.Transferred to a call centre,who had no access to previous complaint made when my order had not arrived.I was told they first time I complained delivery would would be cancelled with An Post,and refund then issued.Package arrived three days after that,despite me stating that they were gifts going abroad,and too late,as my family had flown out.I am housebound due to disability now expected to pay further postage and arrange neighbour to bring to Post office.Instead I will donate to Charity Shop,and never purchase from this company again.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Patrick Cologne

I have been trying for years to get Patrick cologne again! Once I ordered it (at a very reasonable price) I received the order in just a few days, all the way from Ireland. Once I run out of Patrick again , I will be re-ordering from you.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Quick international shipping

Shopping to Canada was quick, glass items were well packed. I love the new wine glasses and have already used them a few times.
On my side I had to pay duty so a warning to Canadians to know it’s payment on delivery for duty.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

I still have not received my purchase…

I still have not received my purchase or been contacted about how to resolve the delivery issue. Very disappointed, I would expect at this stage that the courier returns the item and I am refunded. I have called Kilkenny Design call centre several times and left a message with store assistants. No one has followed up.

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

Shipping problems

Not really the fault of Kilkenny Shop but UPS has made a complete mess out of our order, and we still don't have the package. It's been in Victoria, BC for more than a month. They demanded additional payment to cover duties, which was paid to them two weeks ago but nothing happened., I just talked to UPS and they told me to contact the seller to get their permission to deliver the package!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Watercolor

I bought a lovely framed print for myself and loved it so much that I bought one for myself sister’s birthday! It’s a beautiful watercolor in a white frame 🖼️, which is perfect on my bedroom wall.

May 8, 2025
Unprompted review

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