A present for someone of Irish heritage in the uk, had it sent directly to her but I asked for a gift note saying who it was from but it didn’t so she ended up messaging people to find out who sent it... See more
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Review summary
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Beautiful earring, but smaller then I thought
Company replied
I thought initially that the postage was a little high. But it was so worth it! The express delivery meant that I received the gift I had ordered 2 days later & unexpectedly, on a Saturday! It was als... See more
Company replied
Great product, great price. Will definitely buy again and i would fully recommend. Arrived on time, beautifully package, great attention to detail. Thank you.
Company replied
Company details
Written by the company
We are a family owned jewellery company based in the south east of Ireland in Co. Kilkenny. We stock traditional Irish Celtic sterling silver jewellery and also specialise in contemporary classic sterling silver jewellery. We have sell wholesale and retail and stock outlets in every county in Ireland. Check out our website for more information.
Contact info
Astra Trading Jewellery Ltd, Cappagh, R95PP80, Inistioge, Ireland
- kilkennysilver@gmail.com
- kilkennysilver.com
4.3
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 24 hours
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My order was out of stock and they…
My order was out of stock and they deliver back replacement very promptly.
The jewellery box gift and pen were a nice touch .
March 25, 2025
Reply from Kilkenny Silver
Thank you so much
I’m extremely happy with my recent…
I’m extremely happy with my recent purchase great quality and beautifully packaged.
The free jewellery travel case and pen were a lovely bonus.
Will definitely be shopping with Kilkenny Silver again !
March 4, 2025
Reply from Kilkenny Silver
Thank you so much
Reply from Kilkenny Silver
Thank you so much
Really quick delivery and lovely…
Really quick delivery and lovely jewellery box included, lovely earrings too!!
March 6, 2025
Reply from Kilkenny Silver
Thank you so much
Great service
The necklace is beautiful quality and can be tied at 3 different lengths, which i'm delighted about as its for my little girl. It arrived 3days after ordering, so great delivery service. Thank you!
February 17, 2025
Reply from Kilkenny Silver
These comments mean so much to us. Thank you so much
Great place
Lovely earrings ordered on line to England. Delivery was fast and the earrings were package beautifully- made them really feel special. Definitely recommend.
February 17, 2025
Reply from Kilkenny Silver
These comments mean so much to us. Thank you so much
The chain was broken upon arrival
The chain was broken upon arrival. This is the 3rd time that I’ve sent this message
I'm now responding to a message from Kilkenny asking why I didn't contact them sooner....this is the 4the contact I've made and the first response. I've still not been offered a solution
February 4, 2025
Reply from Kilkenny Silver
Hi Marleen, I am so sorry to hear this. Could I please ask why you didn't contact us before this?
Excellent customer service
Received my order from kilkenny silver beautifully packaged and Received promptly.
Would highly recommend
Eve
February 4, 2025
Reply from Kilkenny Silver
Thanks Eve we really appreciate the positive feedback.
Absolutely beautiful and great quality 💖
February 4, 2025
Reply from Kilkenny Silver
Thank you so much. Your kind words mean so much.
Loved the package my jewellery came in
My Jewellery was packed in a beautiful little pink bag and the box it was in was also so beautiful. Delivered very quick.i would definitely recommend shopping at kilkenny Silver and i look forward to doing so sometime soon again
February 5, 2025
Reply from Kilkenny Silver
Thank you so much! We’re delighted you love our jewellery. Your support means the world to us! ✨💖
Reply from Kilkenny Silver
We really appreciate your kind words! It’s wonderful to hear you’re happy with your Kilkenny Silver piece. 💎😊
Order review
I ordered an Irish bangle for my sister who is away in new zealand on placement and it is beautiful, the message that came on the tag as well as the bracelet itself, everything was so well put together and meaningful. Overall delighted and i know she’ll love it!
January 27, 2025
Reply from Kilkenny Silver
Thank you for your kind words! We love making jewellery that brings joy, and we’re so happy you love yours! ✨💖
Ordered earrings as a Christmas…
Ordered earrings as a Christmas present. They arrive on time in a lovely presentation box. Earrings were perfect. My niece loved them.
December 16, 2024
Reply from Kilkenny Silver
So glad your niece loved it! We take great pride in our designs, and it’s amazing to hear your feedback. 💎😊
I ordered two necklaces for Christmas…
I ordered two necklaces for Christmas gifts but the package only came with one gift bag. I emailed them to ask them to send another gift bag but they didn’t respond which was disappointing.
December 10, 2024
Reply from Kilkenny Silver
Your feedback means the world to us! Sorry we missed your message about the extra bag. We are constantly trying to better our customer service. Thanks for your support, and we hope you continue to love our designs. 💖
fastest delivery
Ordered 2 necklaces from the website on the 20th of December and I received them the morning of the 22nd of December was honestly the fastest delivery ever
December 20, 2024
Reply from Kilkenny Silver
We know how exciting it is to receive new jewellery, so we aim to provide a fast and efficient service to get your Kilkenny Silver pieces to you as quickly as possible! ✨ We work hard to ensure minimal wait times because we believe you shouldn’t have to wait too long to enjoy your new favourites.
Great service, perfect
Great service, beautiful jewellery, quick delivery, perfect packaging, very happy with this company, definitely recommend
December 18, 2024
Reply from Kilkenny Silver
We truly appreciate it! It’s always a pleasure to hear from happy customers—thank you for your support! 💎😊
Reply from Kilkenny Silver
Thank you for your lovely comment! It’s wonderful to know our jewellery is being enjoyed. 💍✨
Jewellery came very quickly and…
Jewellery came very quickly and beautifully wrapped- fabulous
December 12, 2024
Reply from Kilkenny Silver
We pride ourselves on fast and efficient service because we know you can’t wait to receive your Kilkenny Silver pieces! ✨💎
Absolute 💯 percent
Absolute 💯 percent. I was very lucky the item I ordered online was out of stock and the shop double checked to see if 1 was left and there was.
They called me immediately and were very professional and lovely to deal wit Quick posting & great communication 👏 💯
December 10, 2024
Reply from Kilkenny Silver
Thank you so much! We take great pride in delivering professional service, and we’re delighted to hear your positive feedback. 😊✨
Beautiful bangle
Easy to purchase. Arrived quickly and beautifully packaged. Very pretty and good quality.
December 9, 2024
Reply from Kilkenny Silver
That’s wonderful to hear! We’re so glad you had a great experience with us. Thank you for taking the time to share your feedback. 🙌
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