We bought our Bailey Alora from Kimberley’s in September 2024 and have used it extensively since then. A number of faults have presented themselves during our travels all covered by Baileys warranty.... See more
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Very good salesman particularly when we exchanged our van for the new one. However, making telephone contact after sale has been difficult. The most helpful was folk from the Accounts dept who went o... See more
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Called to pick up our new caravan and was greeted by Paul who walked us through every aspect of the caravans controls and set up. Very thorough and questioned if we were happy at every stage of the p... See more
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Great selection of motorhomes on site to choose from and some good mid season savings. Found the perfect model for us and doing the deal easy and relaxed with Tom helping us. Handover was very c... See more
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Company details
Written by the company
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
West Auckland Road, DL2 2XZ, Burtree Gate, England, United Kingdom
- 01325 383333
4.5
Excellent
879 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great Experience
We attended Kimberley Caravans today for our handover for our new caravan. After buying many caravans over the years from other dealerships, I have to say that this is the best one we have ever had. Benson and Paul started at the front of the caravan and worked around the whole of the outside first and they explained everything in great detail. We then went inside the caravan and they covered every square inch of the van showing us how everything worked and answering every question we had. Benson and Paul were very friendly, approachable, and made the whole experience a very pleasant one.
In fact, our full experience with Kimberley has been 100% from start to finish, which started with Tom in the sales team. We would highly recommend.
March 26, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
What a lovely review Debra, thank you! Really glad Tom, Benson and Paul all made such a great impression. Hope you have many brilliant adventures ahead!
Many Thanks,
The Kimberley Team
Ceramic Coating not finished off.
The only issue was the ceramic coating wasn’t buffed off properly; there were lots of areas we had to do when we got it home.
March 19, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Hi John, thank you for letting us know. We've passed your comments on to the relevant team and someone will be in touch with you directly.
Many Thanks,
The Kimberley Team
Caravan handover
Picked up our new caravan and given a very thorough and informative 2 hour handover with Benson. Excellent service, thank you
March 24, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Susan! Really pleased Benson looked after you so well. Hope you're already planning your first trip away!
Many Thanks,
The Kimberley Team
Benson was brilliant very thorough and…
Benson was brilliant very thorough and professional. On handover of the caravan he noticed a couple of small issues that we would not have even noticed and arranged for them to be fixed before we left.
Very good handover and very knowledgeable. Overall 10/10
Thanks
Hazel and Ken
March 24, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Hazel and Ken! Great to hear Benson spotted those little issues before you set off, that's exactly what we're here for. Wishing you many great trips ahead!
Many Thanks,
The Kimberley Team
Only had my caravan for 6 days we took…
Only had my caravan for 6 days we took it away to try the caravan out and noticed that the vinyl stickers on the caravan had air bubbles in it phone them up and they were happy for us to drop the caravan off on the way home, nothing was a problem to them pleased to sorted the problem out had it for 5 days
March 12, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Hi Diane, really glad we could get that sorted quickly for you! You should be out enjoying it, not worrying about it. Hope the next trip goes smoothly!
Many Thanks,
The Kimberley Team
Service department don't keep you up to…
Service department don't keep you up to date l think and a lot of people agree closing the cafe was a bad move think you have lost a lot of trade doing it
March 16, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Hi Stephen, thank you for your feedback. We've passed your comments on to the relevant team and someone will be in touch with you directly.
Many Thanks,
The Kimberley Team
Great handover experience today with…
Great handover experience today with Benson and Paul.
Comprehensive tour and guidance to how everything worked in our new motorhome
March 21, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Karen! There's a lot to take in with a new motorhome so it's great to hear Benson and Paul made it all feel manageable. Enjoy every mile!
Many Thanks,
The Kimberley Team
Great experience from start to finish.
Great experience from start to finish.
From picking my caravan up and having everything explained and demonstrated in great detail. With good humour along the way.
The lads even changed my tow ball over with mine been the wrong one. Couldn't refer them more.
March 21, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks Matt! Glad we could sort the tow ball for you too, little things like that matter. Hope you get out in it very soon!
Many Thanks,
The Kimberley Team
Very informative and helpful from…
Very informative and helpful from Benson and Paul
March 20, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for the kind words! Really glad Benson and Paul looked after you well. Hope you're enjoying your new purchase!
Many Thanks,
The Kimberley Team
Very pleased with the hand over of our…
Very pleased with the hand over of our new caravan today. Thank you for all your help
March 19, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Diane! Really pleased everything went smoothly on the day. Hope you have a fantastic first trip!
Many Thanks,
The Kimberley Team
All reps
All reps. were polite and instructive and did not force anything on you. They gave you time to think things over and offered advice in all dealings
March 18, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you John! We always want the process to feel pressure free and at your own pace, really glad that came through. Hope to see you again!
Many Thanks,
The Kimberley Team
Great experience
Great sales experience, and brilliant handover - professional, knowledgeable and friendly
March 18, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you so much! Really glad it all came together from start to finish. Hope you're loving your purchase!
Many Thanks,
The Kimberley Team
The hand over of the caravan was…
The hand over of the caravan was excellent every thing was explained and they were very helpful with the extra bits that I needed
March 10, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks Mick! Really pleased we could help with the extras too. Hope you have a brilliant season ahead!
Many Thanks,
The Kimberley Team
Both Benson and Paul were great with…
Both Benson and Paul were great with the handover, lots of questions from us but all questions were answered in full,but the most important question from us was “what if” and the the answer to that was either call in or just phone.
Everyone at Kimberley are so helpful.
March 4, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Linden! And the answer to "what if" will always be the same, just give us a call or pop in. That's what we're here for. Hope you're enjoying the new van!
Many Thanks,
The Kimberley Team
Handover experience first class
Really comprehensive handover from Benson ( and Paul) taking time to go through every conceivable thing I would need to know. Great service and appreciated. Thank you
March 12, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks so much Stephen! Benson and Paul always make sure everything is covered thoroughly. Really glad it made a difference and hope you're already making good use of the new van!
Many Thanks,
The Kimberley Team
We had a good experience buying our…motorhome Swift 584 Voyager
We had a good experience buying our Swift Voyager 584 from Kimberley. Richard from the sales team was very helpful and we would highly recommend him to other buyers. Our handover of the motorhome was dealt with by Benson and again it was first class with nothing too much bother.
March 4, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you William! Really glad Richard and Benson both looked after you well from start to finish. Enjoy the Swift Voyager!
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Adrian, really appreciate it! Hope you're already out on the road enjoying it!
Many Thanks,
The Kimberley Team
1st caravan
From walking round then seeing caravan we wanted .then we seen Richard and he showed us the van .
We went inside office we were giving a nice coffee done the paperwork arranged the pick up date , v pleasant experience . Week later I was shown how everything works in great detail I forgetting lads name now, that was v informative . It's our 1st van we have not been out in it yet but we can't wait.
February 28, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Kevin, how exciting! A first caravan is such a big moment and we're really glad it all felt smooth from start to finish. Can't wait for you to get out in it!
Many Thanks,
The Kimberley Team
Ongoing issues with our Motorhome since…
Ongoing issues with our Motorhome since newly purchased in March of 2023 still not resolved. Recently came back from yet another 3 week long attempt by service department to effect a final fix on the ever growing snagging list only to find half finished jobs and total omission’s from list !!!! UNBELIEVABLE!!
February 27, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Hi, thank you for your feedback and we're sorry to hear about your experience. We've passed your comments on to the relevant team and someone will be in touch with you directly.
Many Thanks,
The Kimberley Team
Very professional
Very professional, efficient and friendly service from start to finish
February 26, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you, Peter! Professional, friendly and efficient is exactly what we aim for, so it's brilliant to hear we hit the mark. We really appreciate you taking the time to share your experience!
Many Thanks,
The Kimberley Team
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