Kin Insurance Reviews 7,272

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making the process of obtaining insurance clear and easy. Many people highlight the exceptional customer service, noting quick response times and a friendly approach that makes them feel supported. Consumers also appreciate the competitive pricing and the ability to find affordable coverage that often beats other companies' quotes. However, some customers also noted issues with inconsistent pricing, reporting that quotes changed significantly or were surprisingly high. A few people mentioned frustration with unexpected premium increases after signing a policy, and some experienced difficulties with adjusting coverage levels or receiving clear explanations for price changes.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their knowledge, professionalism, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight agents... See more

Service

Consumers generally express satisfaction with the service, highlighting its speed, friendliness, and... See more

Price

Clients share positive opinions on price, with many reviewers finding the premiums reasonable and affordable.... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient service.... See more

Based on these reviews

Rated 5 out of 5 stars

It's rare today to receive service that makes me feel compelled to recognize the individual who provided it. Calling Kin for a home insurance quote and speaking with Joe Rivera is one of those inst... See more

Company replied

Rated 5 out of 5 stars

Israel Barahona was extremely knowledgeable and friendly. He understood my motivation in contacting kin and was able to provide me a quote that met my need. Let me know when kin will be offering car i... See more

Company replied

Rated 5 out of 5 stars

I would like to say that I had a Great experience applying for home insurance through Kin. Jose Hernandez help me through the whole process. He showed great professionalism in explaining how the proce... See more

Company replied

Rated 5 out of 5 stars

Scarlett Williams is definitely an asset to Kin Insurance. FIrst Time Buyer, she was awesome. Handled all aspects of getting the proper Insurance to the Mortgage.Explained the entire process. Best Pl... See more

Company replied


Company details

  1. Insurance Agency
  2. Financial Consultant
  3. Home Insurance Agency
  4. Insurance Company

Written by the company

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our focus is always on you – the homeowner. And we aim to stick with you through thick and thin.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Easy process & good customer service

Easy process, good phone customer service, fair pricing.

April 3, 2026
Unprompted review
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Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

The insurance agent was courteous

The insurance agent was courteous, knowledgeable and patient. The whole process was smooth and straight forward.

March 17, 2026
Unprompted review
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Reply from Kin Insurance

Hi Federico, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

The customer service was spectacular

The customer service was spectacular. All the employees were able to help me throughout this process. I highly recommend Kin Insurance for all your needs.

April 2, 2026
Unprompted review
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Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Answers phone calls quickly

Answers phone calls quickly. Answered all my questions, listened to what I had to say, and received a quote fast. Love working without brokers! Streamlined the process and got a great deal.

March 25, 2026
Unprompted review
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Reply from Kin Insurance

Hi Dian, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

The agent I had was very knowledgeable

The agent I had was very knowledgeable, friendly, and I was able to get insurance way cheaper than other companies

April 1, 2026
Unprompted review
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Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Awesome all around

Awesome all around

April 1, 2026
Unprompted review
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Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

I asked for a representative and I was…

I asked for a representative and I was given to Sandy. Who was a pleasure to talk with. Based on this call I feel like I can trust Kin insurance.

April 1, 2026
Unprompted review
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Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Erik Hurtado, An excellent Rep.

Erik Hurtado is an excellent representative of your company. Erik was very knowledgeable, pleasant, thorough and with great customer service. Thank you Erik for your help in making the transfer process understandable and the hurdle easy.

April 2, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Great customer service

Great customer service! We're buying a a house in California, where some companies are not writing new policies. Kin was about 40% cheaper than the ones who were giving quotes. Due to other entities, Lender, Inspectors, etc. we needed to make changes and Kin handled it perfectly. Talked to real people!

April 2, 2026
Unprompted review
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Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

I read great reviews about kin

I read great reviews about kin. insurance and sure enough, they didn't disappoint. Amy Dominguez texted and e-mailed to maintain communication and worked with me to get the coverage and price I needed.

April 1, 2026
Unprompted review
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Reply from Kin Insurance

Hi Cara, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

KIN insurance is a great company

KIN insurance is a great company. Love the customer service reps and the information they provide.

April 1, 2026
Unprompted review
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Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

From start to finish

From start to finish, Kin Insurance delivered outstanding service. The quote was fast, the coverage options were clear, and the support team went above and beyond. Five stars well deserved.

March 30, 2026
Unprompted review
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Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 1 out of 5 stars

Was denied coverage because I have a…

Was denied coverage because I have a shipping container and an old car in my back yard that runs. They claim the car is "broke down" and that shipping containers meens that you have lots of trash around your yard. Seems a bit like profiling without having any real evidence. Has to be the absolute dumbest thing I've ever heard.

April 1, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi, Justin - We apologize for any inconvenience caused. Our goal is to ensure that all customers feel supported, and we understand how frustrating it is to go through the quoting process and then not be able to move forward. Carriers have various underwriting guidelines and criteria for eligibility, and each quote is evaluated individually. If you have any specific questions, you can reach us anytime by calling 855-717-0022.

Rated 5 out of 5 stars

Dermaine was absolutely amazing

Dermaine was absolutely amazing. He went above and beyond to help me out and educate me.

April 1, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

The service representatives were…

The service representatives were expedited friendly and respectful. She researched my concerns and brought me current with the payment situation on my policy.

March 31, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Kin insurance company is reliable

Kin insurance company is reliable, supporting and most of all, very understanding.

March 31, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

spoke with Cody Weber

spoke with Cody Weber, went over items I needed for home owner ins. Done very quickly.
next day I rec'd quote via email, looked fine.
everything was handled very well.
Cody did a very good job.
Frank Chletsos

April 1, 2026
Unprompted review
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Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Smooth Claims Process & Excellent Service

After a recent storm caused some roof damage, I had to file a claim with Kin, and I was genuinely impressed. The claims process was straightforward, and the representatives were responsive and professional every step of the way. They kept me updated and made sure I understood what was happening. It’s rare to feel supported during a stressful time, but that’s exactly how I felt. I highly recommend them to any U.S. homeowner looking for reliable coverage and great customer service.

January 28, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

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