King Casino Reviews 

401
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays and issues with withdrawing their winnings, often waiting weeks or even months for payouts. Reviewers frequently encountered unhelpful customer service, characterized by generic responses, repeated questions, and abrupt chat terminations without resolving their concerns. People also experienced problems with the website, including being logged out automatically, issues with password resets, and accounts being closed without explanation after winning. Some people also felt that the company's practices, such as requesting multiple documents for verification despite prior approval, led to delays in payments. A few other people also expressed concerns about the site's practices regarding funds and payouts.

What people talk about most

Payment

Reviewers highlight significant dissatisfaction with the payment process, frequently reporting issues with... See more

Customer service

People report negative experiences with customer service, often describing it as a masterclass in avoidance... See more

Website

Consumers express significant dissatisfaction with the website, with many describing it as highly... See more

Response time

Customers consistently note negative experiences with response times, with many reporting prolonged delays... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays and difficulties... See more

Reviews shaping this summary

Rated 2 out of 5 stars

In most respects a okay online casino but shocking is the withdrawal times iv had to wait a week for one and put this down to being my first withdrawal but second took just as long dont use if you don... See more

Rated 2 out of 5 stars

System locked up on game. Cannot access any games at all and have credit I cannot use No answer on customer support chat. Just virtual assistant that does notthing

Rated 1 out of 5 stars

Tried to withdraw and haven’t had any issues before. Account already verified a while ago and now they are asking for bank statements again?! Been 48 hours and still absolutely nothing and looking... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgusting won €1500 sent all documents all was approved yet my payout Is apparently stuck in a que that I have to just be patient for 7 days later.... Looking at these other reviews I g... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

King Casino is a fully licensed and regulated online casino, operating under the strict guidelines of the UK Gambling Commission. This means that we meet the highest industry standards for security, fairness, and responsible gaming, giving our players complete confidence when they play with us. We take fairness seriously, ensuring that all our games are regularly tested and independently audited, so you can trust that every spin, deal, and bet is completely random and transparent. Whether you prefer slots, table games, or live casino experiences, you'll find a huge selection of top-quality games from the industry's most trusted providers. At King Casino, we also put player safety first. Our platform is designed with advanced security measures to protect your personal and financial information, and we are fully committed to responsible gambling. We offer a range of tools to help players stay in control, including deposit limits, time-outs, and self-exclusion options. Whether you're a casual player or a seasoned gamer, King Casino delivers a premium online gaming experience with fair play, security, and transparency at its core.


Contact info

1.8

Poor

TrustScore 2 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(401)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Am still waiting for my withdrawal…

Am still waiting for my withdrawal after sending all documents to the relevant department not one person has emailed me with an update so far it's taken 5 days and still no reply I can't see how it can take that long after the relevant department has seen all the documents and been approved but still no withdrawal very dissatisfied so far.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great app pays out well

Great app pays out well

September 29, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Jay

Thanks for leaving us a positive review. We hope you continue to come back and play with us.

Rated 5 out of 5 stars

Absolutely 💯 trust on this site ...And…

Absolutely 💯 trust on this site ...And pay out on time !!THANK you!

September 26, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Nora

No, thank YOU. For taking the time to leave us a positive review. Congratulations on your win, we hope you come back and play with us again.

Rated 5 out of 5 stars

Best casino slot on the net I won £3500…

Best casino slot on the net I won £3500 paid next day no questions quality customer service hassle free highly recommend!!

Stefd3213

September 25, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Consumer

Thank you for the positive review. We're glad to hear you had a hassle free withdrawal, we hope its the first of many.

Rated 4 out of 5 stars

So far so good

So far so good, I like this sight ...I had a little win yesterday and I'm still waiting on withdrawal so will update with out come , it's almost been 24 hours .

EDIT... withdrawal paid within 48 hours 😊

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

Fake promotions galore

Fake promotions galore.

I opted into a promotion, deposited and free spins were not credited. I checked with Live Support and they claimed the promotion had expired - if it had expired, why was it showing in my account?

I closed my account which is the one thing they did do correctly.

If you like promotions then stay away from King Casino - they cannot be trusted on this front.

September 21, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Khay

Thank you for taking the time to share your experience with us, we do appreciate all feedback received, including constructive negative opinions, as they help us improve.

As a team, we are committed to providing the best possible customer experience to all of our players, and this is why we are very sorry to read that we have not been able to meet your expectations. If you have any remaining questions or concerns, please reach out to us and we will be glad to assist you further support@kingcasino.com

Rated 5 out of 5 stars

So far so good

Good so far - a very good selection of slots, pretty well presented. The lobby layout seems a bit cluttered on a tablet but that's small fry in the scale of things.
Did 2 cashouts (total just shy of 1000 off 300 deposit) so far and will edit review after I see if they go through ok as that's the real litmus test for casinos.
Assuming all ok would definitely play again.

EDIT: Both cashouts went in perfectly within 24 hours, no hassles or hoops to jump through. Upped rating to 5 stars and will be playing again.

September 13, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Gra

Thank you so much for taking the time to leave us a positive review! We're glad to hear you had a hassle free withdrawal. We hope you come back and play with us again. Thanks!

Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM
DO NOT DEPOSIT WITH THIS COMPANY THEY DONT GIVE YOU THE FREE SPINS THEY PROMISE AND ASK FOR CONFIDENTIAL INFO WHEN NOT REQUIRED.

September 8, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Matt

Sorry to hear you're having technical issues on our site, please do reach out to us via the live chat, or at support@kingcasino.com we will do our best to resolve the issues as soon as possible.

Rated 1 out of 5 stars

Waste of time and the customer service…

Waste of time and the customer service is poor and dont even have a contact number! , keep asking for verification and ID so can get a withdrawal of £2,000 and nearly 10 days later still waiting for the withdrawal to hit the bank.
Have emailed the site numerous times and never get a response.
There must be a customer service direct number its a joke ! Worst experience ever

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

I've just been in contact with rhea…

I've just been in contact with rhea customer services, and omg so helpful thank you so much you have been amazing

August 30, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Steve

Thank you so much for leaving us a glowing review. We're glad to hear you had a positive experience with us. We hope you come back and play with us again.

Rated 1 out of 5 stars

Absolute scam site

Absolute scam site, was told would get the free sign up spins after depositing £10 the apparent amount, I never ever did, then when I had emails telling me to claim my pathetic three spins it would log me out and they would disappear never to be claimed again, I had emails telling me to deposit £20 to claim more spins then I all of a sudden can’t deposit because I have a gambling problem apparently, which was very confusing as I’d only deposited around forty pounds after checking bank to confirm I also checked history on king casino which showed numerous declined transactions which I hadn’t done when I tried to explain to the thick idiot on chat help he wasn’t interested and tried fobbing me off with patronising comments, so don’t bother all they want is money from u no care in bank security and you can’t withdraw once won as my friend found out SCAM SITE KEEP YOUR MONEY OR USE A LEGITIMATE SITE AND ALL REVIEWE THAT ARE GOOD ON HERE ARE FAKE

August 24, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Just Jess Hirons

Sorry to hear you had a negative experience with us.

Your feedback is extremely valuable for us to continue to improve the level of service we provide our customers.

Please accept our deepest apologies for any inconvenience caused & thank you once more for reaching out to us.

Rated 5 out of 5 stars

After reading the reviews got a bit…

After reading the reviews got a bit scared to use this site but after depositing £250 I managed to win over £5000 and after sending documentation and ID proof I received the funds in two days. The 24 hour chat system has been great. Spoke to a couple of different people and both times they were very helpful and reassuring that the site is real and not a scam. They have a Wide Selection Of games and casino live, which are fast and reliable. Would 100% recommend… Always gamble safely though.

August 21, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Scott

Thank you for taking the time to leave us a positive review. We're happy to hear you had a hassle free withdrawal and congratulations on your win.

Rated 5 out of 5 stars

Deposited and withdrawn all within 24…

Deposited and withdrawn all within 24 hours was lucky to get a decent win.

Has a good variety of live games and slots which is something I look for.

No problems with this site could not give a 5 star review

August 1, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Ryan

Thank you for leaving us a positive review. We're happy to hear you're enjoying the selection of games we have on site. Congratulation on your win, we hope its the first of many.

Rated 5 out of 5 stars

Great site - lots of games.

Great site with plenty of games. Was a bit worried when reading some reviews but winnings went into my account on a Sunday! Can't complain at that!!

July 27, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Cazza

Thank you for leaving us a positive review. We're glad to hear you had a hassle free withdrawal. We hope you come back and play with us again.

Rated 1 out of 5 stars

Games roll making it impossible to get scatters

Spent over £200 and all the games I played rolled or error came up making you start game again and depositing during a game takes you back to the lobby making it impossible to get scatters after putting so much on game. Wish I hadn't bothered couldn't find where to close account so I excluded myself from this site for 5yrs will never go on here again

July 28, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Corey

We're sorry to hear you haven't had a positive experience on site. We thank you very much for sharing your feedback.

Your feedback is extremely valuable for us to continue to improve the level of service we provide our customers. Please accept our deepest apologies for any inconvenience caused & thank you once more for reaching out to us.

If you would like to discuss any of the issues further please contact us at support@kingcasino.com and we will investigate as soon as possible.

Rated 1 out of 5 stars

Do not bother with this fee charging scam casino

Played 4 or 5 times at this website, won for the first and was able to withdraw (however they charged a fee for it) funny cos there’s no fee to deposit money in!
Then on my last visit they imposed limits on ability to stake as normal. Do not use this scam website. I will not use it again, plenty of other good places.

July 25, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Mr M

Thank you for taking the time to leave us a review. We're glad to hear you had a hassle free withdrawal. We hope its the first of many.

Rated 4 out of 5 stars

Withdrawal (With update)

I played on this site last night. I won over £1,000 which I'm very happy about and the site seems very decent.

The main factor for whether this is a good casino is if my withdrawal will come through.

I was worried reading the reviews, there are plenty of bad reviews and the majority of the good reviews were submitted on the same day which makes me doubt their authenticity, but I took the risk.

I have a pending withdrawal from last night and will update this depending on the difficulty/time it takes to get my money.

EDIT: First withdrawal came through after 12 hours. After that the withdrawals came more promptly, between 0-2 hours. Didn't ask for any documents for verification etc. Very happy after being worried. Only strange thing is that there is a withdrawal fee which I have never experienced on any other site. Also hard to play some live casino games other than roulette.

July 20, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi AM

Thank you for leaving us a positive review. We're glad to hear you had a hassle free withdrawal. We hope you come back and play with us again

Rated 1 out of 5 stars

Would give 0 stars if I could

Would give 0 stars if I could. WORST SITE EVER!!!! I fully understand you don’t always win but nearly £600+ deposited and NOT ONE BONUS is an absolute joke! How much do you have to spend to even get anything??? Even the line hits NOTHING!!! 40p on a £2 spin is ridiculous. Avoid at all costs.

July 14, 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Rebecca

We're sorry to hear you had a negative experience with us. We know a losing session can be frustrating. Unfortunately, all outcomes are based entirely on luck. Chances of winning are not impacted by the amount of spins or money deposited.

If you have any further questions, feel free to get in touch with us at support@kingcasino.com

Rated 1 out of 5 stars

I’ve withdrawn money on the 27/6

I’ve withdrawn money on the 27/6, which is exactly a week ago and it’s still pending, and worst of all they don’t even reply to me anymore on the live chat.
This is absurd please gambling commission look into this.
1 week and now they are even ignoring me.
It’s utterly disgusting.
They are hiding and there is no way of getting in touch with them

June 27, 2024
Unprompted review

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