King Crab Reviews 

I had a large order delivered which I had a problem with, I phoned and spoke to really nice woman and explained the issue, she apologiesd and said she would send out the items again and added some additional items, which arrived today so all good. Thanks Stuart Best

Update 3
I want to increase by a further star as I have now tasted all the products. They really are quite delicious. The negatives are still the Scampi and worst worst of all was that nasty rude woman on the phone, aside from that the product was very good especially the Smoke Salmon.

Increased to two stars as frozen plaice cooked is excellent.

Further update: quoted from their site "Delicious large wholetail pieces of breaded scampi. Oven bake, deep fry or air fry.
These are not perfect uniform pieces of scampi. They are the wonky veg of the seafood world. Some are welded together meaning you get two pieces instead of one on your fork. That's not a bad thing eh? Unwanted by fussy supermarkets but never hang around for long once we put them on sale."

Now that is FRAUD " large wholetail pieces of breaded Scampi "

Update: A great big 500g bag of "Scampi" I thought £6 , Wow that's value . In the air fryer. When I took a bite of these enormous pieces, they are around 90% breadcrumbs and 10% scampi. No supermarket on this planet would buy this. I would say this is tantamount to fraud. They should be called coated breadcrumbs with miniscule scampi. DO NOT BUY THIS PRODUCT. If this Trustpilot allowed photos I would show one sliced open, I promise you will be shocked.
The more I am getting to try this Companies products I am seriously thinking of getting in touch with trading standards. Tonight for dinner I am thawing frozen plaice fillets, we will see. I will repeat again the Scampi if you can find any is outrageous.

Stinky filthy attitude.
Complete misinformation about one of their products. The girl on the phone was just justifying everything with utter BS.
I told them I was a new customer.
She couldn't give a toss. I told her if I order again they should at least give me half carriage which was an outrageous £15. She said absolutely No
If she just works there I would fire her on the spot. Never again will I go there, really really nasty people.
1 pot of 50g potted shrimp £5.30.
Sainsbury's £3.50
Stay away from these profiteering Parasites .
If someone of importance reads this I have the phone call recorded so you can hear this nasty woman who has just lost you a new customer

First of all the front staff/management was very rude. The food and the price don’t match. The only thing good about our experience was the waiter which was why he was compensated for his excellent service. Don’t waste your time 👎🏻

Ref. My review - Poor Quality Snow Crab - I am pleased to say that King Crab replaced the Snow Crab very quickly with their usual very good quality product. Over several years this was the first time there had been any problem with their products. The replacement crab meant we had a very enjoyable Easter Dinner. My only comment would be that I feel the pre-packed 1Kg frozen packs previously supplied, are less likely to be damaged in transit than open packing. I realise this is dependent upon how they are supplied. Whilst their packaging is good King Crab can't help rough handling by couriers. We will certainly continue to use them.

Ref my one star review of two days ago - King Crab have been in contact today. There was a communications problem within the company following my telephone call. King Crab will be replacing our damaged snow crab. Will let you know about the quality. The person on the telephone today could not have been more apologetic, helpful and friendly. For information the prawns and scallops we received with the last snow crab were up to their usual high standard.

First order good quality great delivery just about to place my second order

Krab King had decent food, some of it is way over priced but was worth the effort and cost until I encountered their rude Manager. I attempted to place an order five times that would not go through and my Daughter went to the Restaurant to place the order since she was next door in Giant. She discovered that the reason I could not place the order was because I had added tacos to the order and they only sell tacos on Tuesdays. When the order did not go through, I thought it was the payment method so I started switching credit/debit cards. When that did not work, I called on the phone approximately seven times and no one answered the phone. When I arrived at the Restaurant, I inquired about the non-answered phone calls. Well, the rude Manager told me he did not know where the phone was located and became extremely rude when I said that I had been calling and that the least they could do was to answer the phone for customers—he disagreed. I told him that this unfortunately is what happens in Black Owned Businesses and of course, he disagreed. We can do better than this and we do not have to patronize an arrogant non-customer focused business. Not recommended!

Superb products, very well packaged and presented.
Excellent customer care with next day delivery.

I just cancelled an order that I placed July 12 that was supposed to be shipped between July 31 and August 3. No shipping notification was ever received and 4 days after I requested status they still have not replied.

I received my delivery at 9:30am today approx 36 hours after placing my order and I live in a mountain village in Wales 235miles away from Grimsby, that is excellent service, and the quality of all the fish types that I bought is superb.
This is my second order, The website is very easy to use and the choice is very extensive.
I wish I had discovered King Crab earlier, but now that I have I certainly will not be buying fish again from the supermarkets, with their very limited options and high prices.

I usually go and collect myself but due to ill health thought I would try the delivery service. I ordered a selection of frozen shellfish. Shell on king prawns, king prawns and snow crab clusters absolutely spot on turned up as expected all still frozen. Only niggle would be the soft shell crabs I ordered whale size and got prime with the difference refunded, they just don't have the same look in a burger taste great though.

Will definitely use again.

Craig

Be prepared to potentially receive frozen food that may have been previously sold, gone through multiple delivery attempts, and spent some time in someone's fridge. From their responses to negative reviews here, you will see that they accept returns for unopened food items. What they don't reveal here is that they also accept returns for opened frozen food that can be repackaged, as they have offered in case of my order, as long as they "receive it in good condition". Avoid.

Second time I’ve ordered from them and again excellent quality. Fast delivery and very well informed of delivery. A great service and quality. Very happy.

on time as always, order all OK. I have used King Cab for some time now and the orders have all been good.

Another great delivery from King Crab, this time I ordered fresh hake, my favourite fish. Very fresh, having some for tea. Also ordered a box of frozen plaice great for the freezer, another of my favourites. No order for me would be complete without adding some prawns - delicious. All very good value for money, and free delivery if order is over £95. I have been ordering from King Crab for over 10 years.

Another purchase from King Crab and I am a very happy customer. With an extremely quick and professional service topped off with great products I always buy with confidence.

Outstanding in every aspect of running a small business. Excellence in marketing and communication, keeping both wholesale and retail customers well informed. The friendliest staff on the planet who will advise you in how to cook something if you're unsure or haven't had it before. A tremendous range of fresh produce - why would anyone in their right mind buy seafood from a supermarket wrapped in plastic? The couple who run this business provide such a fine service to the town and work so hard to do so.

We use Premier seafoods (same as Kingcrab but the shop based business) a lot and it is our go to place for both really fresh fish and of course the frozen products. Really helpful and knowledgeable staff and some very good pricing

What a find! When we moved to the area, there was no end of recommendations for places to go for produce. This was one of the best. With super fresh fish, it’s like being a kid in a sweet shop! Staff are not only knowledgable but very friendly too: nothing is too much trouble. We never go anywhere else now.