King Crab Reviews 

I have to apologize to King Crab.co.uk. I gave them a scathing review that was wrong. This is not the company I have problems with. The company I have a problem with also is called king crab . Be aware. So, I was wrong about the review I left and I do apologize.

We bought some frozen langoustines from King Crag. On the website it states the weight is 1kg, cost £19.00. We thought it would be the net weight as you don't expect to pay for ice. When we received the delivery, on the box, it says that the net weight is 700g. That means the langoustines cost £27.14 per kg. Sainsbury's sells £8.50 per pack with 500g net weight. On their website it clearly states that 500g excluding glazing. This is a rip off. When we called King Crab, they said the weights on their frozen food including glazing, but there is no description of net weight of each product. The customer would not know how much they are paying for the ice. We will not buy from them again.

The king crab was gorgeous.
I had some issues with the lobster I bought but that was resolved easily and customer service was really good.
Cannot fault.

Once again great quality and service from King crab with an added bonus.....a rare blue lobster which made our special occasion even more special. Thank you Vanessa for the e-mail letting us know how rare they are. Will be ordering again very soon.

Ordered on Wednesday after speaking to a very helpful support person to clarify.Needed for a dinner party on Friday.Arrived exactly as promised on Friday and terrific monkfish, halibut and smoked salmon! Will use again.Thank you :)

We ordered 12 dressed crab and 1 kg wild lemon sole.
Everything was excellently packed and all our guests thoroughly enjoyed quality and freshness of the produce. We are happy to recommend this company . Efficient from start to finish

These guys are THE BEST
The crab is fresh, the service is wonderful and I can't fault them.
THANK YOU

Excellent service My salmon failed to arrive on the appointed day, but turned up the following day in a badly damaged box and with all the chilling pouches completely soft and warm.

Vanessa, who answers King Crab's telephone queries, was unfailingly helpful and when I explained what had happened arranged for me to have a substitute order with minimum fuss and maximum efficiency.

It was a real pleasure to deal with someone as courteous and effective.

First class insulated packing , first class product , first class delivery

Absolutely thrilled again with the service and order from King Crab. I’ve ordered previously; crab, halibut, hake, fish cakes and everything including delivery is first class. My go to place for fresh seafood. Thanks to Vanessa and team. I’ll certainly be back soon!!

Well packaged favourites: Argentinian shell on prawns, which are delicious. Have used King Crab for several years and never been let down.
Staff are efficient and friendly, even when I was having a whinge about the late delivery - NOT King Crab's issue, FedEx again!!
Thanks Vanessa and all.

What fantastic service I have received from King Crab. Easy to navigate website, excellent delivery service and excellent customer service. I have ordered numerous times from this supplier and their fish and shell fish is always exceptional, very well packed and arrives as fresh as a daisy. Cannot recommend them enough. Have tried other suppliers and they are not a patch on King Crab.

As a result of a slight mix up with my order, all I needed to do was to place a quick phone call to Vanessa and it was sorted out with a delivery for the very next morning. No fuss no inquisition, just brilliant service.
Many Thanks!

Just received my first delivery, the plaice was fantastic really fresh and just the right size.Everything else was brilliant too. Delivery was spot on, came exactly within the hour they said it would, Will certainly use again

I ordered a side of smoked salmon which was sold as D cut in smaller middle section slices. It arrived as promised on the day of delivery (31st May) and went into the fridge immediately. It came in a large polystyrene box but only one cooler pack which was warm on arrival. On the Saturday of Jubilee weekend with 11 of us here for a party, I opened the salmon to find it was not D cut, but sliced along the whole salmon making it not so easy to prepare for the buffet. However whilst 'skin on' with D cut may have been only a small amount of skin, with a long sliced cut there was over 8oz of unusable salmon left with skin on, and despite attempting to skim this off, it was not possible. I've tried ringing since then but all I get is an answerphone saying 'stay on the line'. Hence a Trustpilot review instead. It tasted lovely, but was a disappointment in that it was not D cut, and the amount of wastage negated the extra weight of the side itself. So I will not purchase from this firm again.

July 7th - There won't be a next time I can promise you. There is no excuse for such a late response to a customer's complaint, and it reflects badly on your organisation. I ordered D cut, and was sent a cut which entailed a lot of waste. Simply not good enough.

We ordered a box of Snow Crab clusters 5-8ozs 10lbs box great value and arrived on time. Probably the best Snow Crab we have ever tasted.

Excellent service and great choices of fresh, frozen fish and seafood too and well packed also delivery too Vanessa on customer services very helpful and friendly. We would recommend them to family and friends always 🙂

In the quality/price ratio King Crab is hard to beat. The quality of fresh and smoked fish is especially good and the cooked whole crabs are just marvellous. I struggle to find a criticism, but if pressed I have found the 454g frozen squid disappointing. The packaging, which is so important in perishable produce, is top notch; as is the overnight delivery.

I have bought from this Company many times previously, and have always been pleased with the freshness and quality of the products.
The packaging and delivery just round off an excellent service.

I received an email from King Crab telling that they had special fresh monfish, I made an order inmediatly and I received the best fresh monkfish ever.
This is the best online fishmonger I ever got, and I have tried several, the product quantities are never short, they use DPD to send the product and you know exactly when it will be at your door. Perfectly packaged, in different boxes one frozen one fresh.
If some product is missing they phone you asking if they should send the rest or wait till the order is fullfilled.
Prices are very adecuate.
5 stars or 6 if I could