kingsdeneproperty.com Reviews 214

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and a smooth user experience. However, some people were dissatisfied with the service once they moved in as tenants, specifically mentioning a lack of repair reports and an ongoing issue with a leaking roof that was not adequately addressed. These reviewers also noted that the property manager sided with the landlord, leading to a perception of little to no customer service for tenants after moving in.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism and efficiency of the staff.... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the fast and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Just booked a studio and had a great…

Just booked a studio and had a great experience so far. Special thanks to Charley Wosser for showing me the flat and patiently helping me through the process, especially with collecting all the required documents. Looking forward to signing the contract and moving in, and I hope the same level of professionalism and support continues throughout my tenancy.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressive, best lettings agents I've ever dealt with

We have just been through the rental process with Kingsdene and they can't be faulted.

Everything was so quick and seamless in comparison to many other letting agents over the years.

Charley managed our viewing and was extremely helpful, having all the essential information to hand.

We then dealt with Faye for the next stages, and once again, she was invaluable and notably quick to respond to any queries we had.

Very impressed overall!

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Kingsdene…

I had a great experience with Kingsdene Property and especially with Victoria Gilroy, who was incredibly helpful, professional, and responsive throughout the entire process. She made everything smooth and easy, from referencing to moving in. Communication was always clear, and any questions we had were answered quickly.

Thank you again for all the support. Highly recommended!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Once again happy with Kingsdene

Once again I'm incredibly happy with my experience with Kingsdene.

Their attention to costumer service is outstanding.

I would like to shout out Faye Hamilton for her brilliant work with us.

Through all my emails and questions, she always had a kind word and quick feedback.

Appreciate everything and my experience with Kingsdene comes with zero complaints.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great help from Jacob

It was great! Jacob was a very helpful guy who gave me many options to check out and make sure all my expectations were met. Made sure all the options were good for me and helped work out the best deal for me. Definitely recommend!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Jacob from Deansgate was incredibly…

Jacob from Deansgate was incredibly professional and helpful throughout the entire letting process. He was always quick to respond, kept me well-informed, and made everything smooth and hassle-free. I really appreciated his friendly approach and attention to detail. Highly recommend!

May 15, 2025
Rated 5 out of 5 stars

Absolutely great

Absolutely great! Charley was great at the viewing and really helped us out. Communication has been excellent throughout the whole process. Couldn't recommend enough!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Charley is an absolute CREDIT to…

Charley is an absolute CREDIT to Kingsdene, she helped us from the initial viewing and we ended up getting the flat we dreamed of!! So much professionalism and also great to talk to- really understands prospective tenants needs and so helpful, highly recommend :)

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Wonderful Agency

Charley from Kingsdene was really amazing in the whole journey. She could not do enough. helped me all the way and made me feel I am definatly with the right agents. Had a great experience and I got the Apartment I wanted which was the best thing ever.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Charley from the Deansgate branch

Charley from the Deansgate branch helped us secure our property within just over 24 hours of requesting a viewing. She was really helpful and very responsive to our queries and was available outside of office hours, which was appreciated.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Commendation on services rendered

Hi Faye,

I am writing to express my gratitude for your outstanding work in renting out my property. You managed to secure a tenant in a short period of time, showcasing remarkable efficiency.

Your team's collaborative efforts were evident throughout. Every enquiry was addressed promptly, and your professionalism was unwavering. You understood my needs perfectly and used your market expertise to achieve a great result.

Thank you for your dedication and excellent service. I’ll definitely recommend you to others.

Regards,

Daniel

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

The estate agent you want!

I’m leaving this review mainly because we had the most fantastic estate agent. If you get the chance ask for Charley Wosser she is honestly the most down to earth and helpful person who has got us through the process effortlessly. I cannot emphasise enough just how much she helped us.

May 7, 2025
Unprompted review

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