kingsdeneproperty.com Reviews 214

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and a smooth user experience. However, some people were dissatisfied with the service once they moved in as tenants, specifically mentioning a lack of repair reports and an ongoing issue with a leaking roof that was not adequately addressed. These reviewers also noted that the property manager sided with the landlord, leading to a perception of little to no customer service for tenants after moving in.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism and efficiency of the staff.... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the fast and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My experience is with the Leeds team…

My experience is with the Leeds team who used to be JLL before Kingsdene bought them out. They've looked after me as a tenant and still do until end of month. This is a very professional team who take their jobs seriously. Laura and Sam at the Leeds office are both pleasure to deal with it and have helped me with every query and dealt with maintenace requests promptly. Thnaks guys it was really appreciated! Highly recommended!

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Charley was excellent

Charley was the agent that helped sell my property - excellent service and really helped move the deal forward on some quite tricky points too

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Renting in Manchester made easy...

The Manchester rental can be a minefield usually full of agents who just see you as a number. I was pleasantly surprised when I was dealing Kingsdene.

Firstly, I spoke with Charley who initially couldn't offer me an option that aligned but didn't give up. Contacting me the very next day with an amazing option.

Secondly, we were shown the property we decided to rent by Jacob who was very clear, professional but also down to earth. Following the visit he was always very responsive to any question.

Overall, I'd recommend Kingsdene to others who are looking to rent and possibly buy in Manchester.

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

The worst agency in UK

Extremely disappointing agency they are totally unaware what they are doing. I tried to purchase property vie kingdene but they totally failed. They dont accept responsiblity. They dont answer the customer request. I don't recommend anyone work with them!
You havent answered my question you just slight it. You dont care your customer. It has been 5 months you keep me waiting. I lost time and mkney because of you. I will go further to get my full money.
I contacted with you this is your responaibility but it is easier for you to not accept your respinsibility. It has been more than 1 month we sent document but still asking same document. This is your lack of responsiblity!!!

February 1, 2025
Unprompted review
kingsdeneproperty.com logo

Reply from kingsdeneproperty.com

Hi Asli,

Thank you for leaving a review and I'm sorry that your purchase did not go as planned.

I believe we have answered all your questions via email and have always come back to you in a timely manner.

We did not keep you waiting, we were working with you to find a suitable lender and having found one for you - you then withdrew. Which we completely understand, but overall, we did everything we could to help find a solution for you.

In relation to your reservation fee, this is retained by the developer (not Kingsdene), as per the terms of your reservation agreement.

Again, apologies that it's not the outcome we had all hoped for.

Rated 5 out of 5 stars

Great Experience with Jacob

Jacob made the process of finding the right property for our needs easy in a professional manner. Would highly recommend Kingsdene as a result.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

outstanding estate agent in Manchester

Fantastic service from Jacob Paton at Kings Dean property Jacob is honest authentic extremely professional He is very knowledgeable about the U.K. property market. I would say the best estate agent so far. Jacob is a great communicator and has common sense.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars for Charley @ Kingsdene

Had a great viewing with Charley-Joe today in Manchester. Charley was brilliant, made me feel very comfortable and had answers for every question i had, made me feel like she cared, which I haven't found in many estate agents. Well definitely keep using Kingsdene till I find my perfect apartment.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Kingsdene and special thank you to Victoria

My experience since day 1 with Kingsdene has only been positive and dealing with Victoria has made it all the better. She has been on it from the beginning, always available when I had any issues and quick problem solving. I've rented with them for about 18 months and it has been an overall such a great experience.
Highly recommend this team and special thanks to Victoria Gilroy.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

I had been searching for a suitable…


I had been searching for a suitable apartment in Manchester for a long time, but Charley Wossar was incredibly helpful, and I truly appreciate her support. She kept showing me different apartments from time to time until I finally found the right one.

Charley was also very patient with all my questions, responding quickly and with a positive attitude. I genuinely appreciate her efforts.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Edite Prats is a great agent

Edite Prats looking after my flat has been life changing for me. She really cares about the landlord (me) and the tenants. I live in Dubai so having a safe pair of hands in Manchester means I can relax and get on with my life. She always follows up and gets the a fair deal for everyone.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

My and my friend have been looking for…

My and my friend have been looking for an apartment for a while and we came across kingsdeneproperty and met the most loveliest girl Charley Wosser, she has made the process to easy and 100 times less stressful, she’s done an amazing job in helping us!!

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Most wonderful and supportive agency!

I am so grateful to everyone at Kingsdene who supported me greatly during my tenancy. Especially Lela, Sam, and Laura - their prompt responses for every single question I've had and staunch support in a very personal challenging situation was greatly appreciated. Usually agencies have a bad rep for being impersonal, but this team was very well communicating and made sure they were approachable at all times. Couldn't recommend these guys more, thank you for everything!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional Agents

We'd used Kingsdene as a letting agent for several years and they then sold the property for us. In both respects they were outstanding and very professional agents who always went out of their way to help. We were particularly impressed with Katy in the Sales team who liaised really effectively with both sets of solicitors.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Renting Experience with Kingsdene Property

I had an amazing experience renting with Kingsdene Property Manchester for over 3 years, and I was genuinely sorry to leave. Their communication was excellent, and they always resolved any maintenance issues with the flat promptly and professionally. A big shout-out to Vicky, who made my renting experience with Kingsdene seamless and stress-free. I couldn’t recommend them highly enough and will truly miss being a tenant with them.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you, Victoria!

I had the pleasure of working with Victoria Whelan from Kingsdene Manchester during the purchase of our property in MediaCityUK. Victoria was an absolute delight to work with—highly professional, attentive, and quick to adapt to every situation. While my experience with conveyancers and solicitors was challenging, Victoria consistently went above and beyond to resolve issues and keep the process on track. I truly believe we would not have completed the purchase in 2024 without her exceptional support. She was always available to answer calls, respond to emails, and offer her best efforts. Thank you, Victoria, for making this experience much smoother.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Successful viewing

I was glad about the viewings I have done with a lovely agent called charley, she came on time, was helpful and answered all my questions, I recommend kingsdene Property

November 19, 2024
Unprompted review

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