kingsdeneproperty.com Reviews 214

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and a smooth user experience. However, some people were dissatisfied with the service once they moved in as tenants, specifically mentioning a lack of repair reports and an ongoing issue with a leaking roof that was not adequately addressed. These reviewers also noted that the property manager sided with the landlord, leading to a perception of little to no customer service for tenants after moving in.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism and efficiency of the staff.... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the fast and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A great experience from day one!

As a renter, I received a tremendous service from Kingsdene. Vicky was excellent from day one, very helping and professional, overseeing everything to a tee. No issue is an issue for Vicky! She is able to find solutions quickly and efficiently, is completely reliable and always willing to go the extra mile. In short, she is a credit to Kingsdene! So I would not hesitate to use Kingsdene regardless of if I was a tenant or an property owner. It's great to know that companies who understand the importance of customer satisfaction still exist. Thank you Vicky and team for a great experience!

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

We have just viewed an apartment with Charley Wooser from the agency. She was super helpful and knowledgeable. We loved the apartment and she is trying to help guide us through the process.

Wouldn't hesitate to recommend!

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

Bad agent

They dont fix the boiler Im buyer
Waste two months cause me pay £3500 more Stamp duty

Also hide the building insurance which is 50% of service charge until last day of completion

November 6, 2024
Unprompted review
kingsdeneproperty.com logo

Reply from kingsdeneproperty.com

Hi, I'm sorry to hear about your experience. Please could you let me know which property this relates to by emailing me at oliver.dolan@kingsdeneproperty.com

Rated 5 out of 5 stars

Charley was amazing

Charley was amazing and so efficient and got everything done so quickly, I am so excited about moving into my new flat 😁

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

Consistently inconsistent, unprofessional, never in the office

The frustration this agency has brought to us during this move was tremendous. I apparenlty had to hop from people to people to people to get the process finished.

Their emails are full of spelling mistakes and unclear, so better check your contract carefully or they might spell your name wrong. Please hire someone who passed their GCSE. And if you want to talk to them, you may want to send an email ahead to make sure they are in the office, cus they are never in the office, let alone reply to your emails.

They have left us with basically no time to finish the process, which has imposed us with unmeasurebale stress. Their reference system is buggy and keeps asking you for the same information. Not sure if the reference system is their own or outsourced but it is highly inefficient, incredibly slow and ask you for more information than you would imagine. Even more than when you apply for the mortgage.

I will be leaving this property the moment this lease is finished thanks to them. Landlord, if you are reading this, you might want to consider switching an agency. Cus your property is amazing and they are managing it like those clowns in 10 Downing street.

September 15, 2024
Unprompted review
kingsdeneproperty.com logo

Reply from kingsdeneproperty.com

Hi Charlotte, thank you for your review and I'm sorry to hear about your experience.

Please could you email or call me to discuss this further? Our telephone number is 0161 238 7400 and my email address is oliver.dolan@kingsdeneproperty.com

Kind Regards,

Oliver.

Rated 5 out of 5 stars

The best of my letting agents

Kingsdene (and the company from which they demerged) have been my letting agents since 2010, without any change in personnel looking after me. I have several letting agents for my other properties around the UK, but Kingsdene are better than all of the others. .All tenancy changes have had negligible void periods since Kingsdene find replacement tenants amazingly quickly

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

Leeds - Lack of respect and communication.

Leeds branch.

Thankfully I have now left, but I will not rent with this company in Leeds again. The lack of basic respect & communication is shocking. Keeping this short, if you want a place where the property manager, Sam W, is rude and ignores your emails regarding repairs and other concerns, rent with Kingsdene in Leeds.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very Efficient

We have had really good experience with Kingsdene. From start to finish everything has been smooth and efficiently dealt with. Edite Prats has been especially helpful in sorting out the end of tenancy matters. Will deal with Kingsdene in the future as well.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Victoria was so friendly and helpful with finding a flat for me. I would highly recommend Kingsdene Property for when you’re looking for your next home.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Consistently excellent service - highly recommend!

We’ve been with Kngsdene in Leeds for over 8 years and their service has been consistently professional and efficient. Our flat has been rented out throughout the time, with several different tenants. Everything has always been easy to arrange and the team have looked after us, our tenants and our flat very well. Sam, Lela and Laura have been excellent.

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

NIGHTMARE MOVE.

NIGHTMARE MOVE.

Awful, rude staff, awful communication. The worst service I have ever received moving into a flat having used agencies for flats in London, Bristol and Cardiff this is by far the WORST EXPEREINCE I have ever had with moving house. Made the whole move a nightmare.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

First Class Sales, Lettings & Management Service

The Kingsdene team have let and managed our properties in Manchester for a number of years and couldn't be more helpful on both the lettings, management and sales side. Oliver, Katy, Lyndsey & Catherine all go above and beyond to provide an exceptional service and have added real value to our portfolio. We couldn't recommend them highly enough

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

We were helped by Katy when moving into…

We were helped by Katy when moving into our new apartment. She was extremely friendly, helpful and the communication between her and ourselves was great. She made moving home a lot less of a stressful ordeal than we know it can be, would highly recommend!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Charley

Me and my partner have recently rented out first property through Charley and she had made the whole process run so smoothly. We viewed a property that we liked and unfortunately an offer had been accepted on it but Charley made the effort to let us know a property that became available in the same building and we are so happy that is was accepted. Would definitely recommend!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Complete credit to Katy

Complete credit to Katy! What a gem, was so helpful with the entire process and helped me find the perfect first apartment

August 5, 2024
Unprompted review

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