kingsdeneproperty.com Reviews 214

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and a smooth user experience. However, some people were dissatisfied with the service once they moved in as tenants, specifically mentioning a lack of repair reports and an ongoing issue with a leaking roof that was not adequately addressed. These reviewers also noted that the property manager sided with the landlord, leading to a perception of little to no customer service for tenants after moving in.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism and efficiency of the staff.... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the fast and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I'm delighted to write a glowing review…

I'm delighted to write a glowing review for our estate agent, Victoria from Kingsdene who has been nothing short of exceptional over the past 5 years. Her dedication, professionalism, and commitment to helping us me have been truly outstanding. Victoria consistently went above and beyond to meet our needs, providing expert guidance and support throughout the entire process. Her extensive knowledge of the real estate market and her ability to navigate estate know-how on my behalf were invaluable.

Moreover, Victoria's exceptional service didn't end with the rental process. She continued to be a tremendous help in resolving any maintenance issues that arose, ensuring that my experience was worry-free. I couldn't have asked for a better partner in our real estate journey. If you're looking for a top-notch estate agent for rentals, look no further – Victoria- Kingsdene is simply the best in the business!

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I am very satisfied with kingsdene property’s help and assistance. They guided me after finished my complete payment to the new apartment, some details about bills and wifi. Very pleasant experience

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Good service

Kingsdene staffs are responsive and professional. The whole letting process was smooth. Quick to find suitable tenant. But would appreciate if they can advise the landlord beforehand to prepare all supporting documents to facilitate the background check. In short, happy with the service.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service (Leeds) - thank you.

Myself and my partner moved to Leeds in 2021, we were assisted in finding a place to live by JLL (which then became Kingsdene). The process was easy, smooth and clear throughout.

Our agent (Sam) was fantastic and supportive throughout our stay. They were very attentive and considerate to both myself and my partner. I cannot express how much they looked after us - top tier.

We had a (kind of) emergency when our water tank malfunctioned and our flat flooded, at the time I was completing my Masters thesis and my partner was in the final months of their teacher training - it could have been extremely stressful but, Kingsdene were on the ball. By the end of the day, we had the help and support we needed and within a week or so, the issue was resolved. Again, I cannot understate how badly this could have gone and how quickly it was resolved by the team.

Kingsdene truly stood out from other letting agents we have been through. In terms of clarity, ease of communication and help when we needed it.

We have now moved out and again, this was a clear, easy and smooth process. No delay or complications in the return of the deposit, no issues in timings and a clear layout of the process of moving.

Once again, thank you Sam from the Leeds office, you truly did make a difference when we needed it the most.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Professional efficient and trustworthy

Right from outset I was struck by the integrity, sincerity and genuineness of the agent who arranged apartment viewing. There was no sales "hyperbole". Kingsdene have cornered the market in having pretty much all the top quality apartments and premises in Leeds too, so have a really good selection. Then throughout tenancy they have been fast to respond to queries, acted as a very effective intermediary in communications with landlord in relation to issues (such as maintenance costs) in apartment. They have an experienced, helpful on-call repairs team. Finally, the move-out was handled professionally, courteously and efficiently. All in all a hassle-free and extremely smooth experience - essential so as a tenant you can focus on all the other things in life, such as family, career, job, studies etc etc.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant, professional, and super friendly.

Kingsdene (Manchester) helped me with the sale of my apartment and were fantastic. I mainly dealt with Chris, who is brilliant, and the whole team is great. They were all very professional, made sure everyone was fully aware with what was going on at all times, and offered an overall excellent service. I would highly recommend using them to buy/sell a property. In addition to the above, they were also really friendly and genuinely a pleasure to work with. Thank you.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with Jon!

Great experience with Jon at the Boathouse apartment - always professional, prompt responses and helpful all the way throughout the process of buying my first property! Highly recommended!

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Manchester New Square

Paula and the team at Manchester New Square were extremely professional and efficient. We were unfamiliar with how to purchase a property in the U.K and they were very patient and supportive. We were also apprehensive about what was involved in moving in; settling up utilities etc. Paula made sure that the process was painless. I would highly recommend Kingsdene Property in Manchester.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks to Sam and the Leeds team

Just wanted to say thanks to Sam and the rest of the Leeds team for their professionalism and prompt responses throughout my whole tenancy. Nothing was ever too much trouble and they handled everything perfectly. Highly recommend Kingsdene.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Not just a fair weather Management Company

Sam, Laura and Team have been managing my property in Leeds for many years under the banner of JLL.
Recently I had a change of tenant where there were some issues to be resolved in relation to the tenancy that ended. Sam co-ordinated all the works required and handling of the deposit with diplomacy and achieved a very fair outcome for all parties, and Laura tailored the new tenancy agreement to cover the incoming tenant's specific circumstances. I feel the quality of a management company always shows when there are issues to sort rather than when it is plain sailing.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Responsive, efficient and helpful

Many thanks for responsive and efficient agent, Paula. She has been helpful all the way through and has good recommendations on the use of the solicitors.
Thank you very much.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Massive thanks to Chris for…

Massive thanks and appreciation for Chris at Kingsdene Manchester who made my experience in renting, top tier. Chris was extremely thorough & helpful, always readily available for questions and went the extra mile to show me around the surrounding area I’m now living in and I couldn’t happier. Would highly recommend Chris as your Sales & Lettings consultant.

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

I recently purchased a flat in…

I recently purchased a flat in Manchester with the help of Josh and Mark from Kingsdene estate agents. I had a fantastic experience from start to finish. Josh and Mark were incredibly knowledgeable about the local area and the property market, and they were always available to answer my questions. They also went above and beyond to help me find the perfect flat for my needs.

One of the things that made my experience so great was the level of personal attention that Josh and Mark gave me. They really took the time to get to know me and my needs, and they were always willing to go the extra mile to help me find the right flat. For example, they showed me flats that were not even on the market yet, and they even helped me negotiate the price of my flat.

I was also really impressed with the level of communication that Josh and Mark provided. They kept me updated on every step of the process, and they were always available to answer my questions. This gave me peace of mind knowing that I was in good hands.

Overall, I had a fantastic experience purchasing my flat with Kingsdene estate agents. Josh and Mark were incredibly helpful and knowledgeable, and they went above and beyond to make sure that I had a great experience. I would highly recommend them to anyone looking to buy a property in Manchester.

August 1, 2023
Unprompted review
Rated 1 out of 5 stars

Their property management team offer…

Their property management team offer absolutely no apology and zero regard for their offenses and should not be in the business of customer service.

August 12, 2023
Unprompted review
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Reply from kingsdeneproperty.com

Hi Marty, thanks for your review and I'm sorry to hear you've had a negative experience. If you would like to discuss this further or email me further details of your complaint, I'd be happy to try and resolve this for you. My email is oliver.dolan@kingsdeneproperty.com

Rated 5 out of 5 stars

Huge thank you to Lauren who I dealt…

Huge thank you to Lauren who I dealt with at Kingsdene. Lauren was the one person throughout my house buying experience that delivered super clear communication, explained the process properly and just generally provided support. As a first time buyer it can be really overwhelming, but Lauren made it all so simple, she was a pleasure to deal with. Thanks to Lauren and Kingsdene i'm now settled into my new home that I love!

August 2, 2023
Unprompted review

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