Kingswood Homes Reviews 

63
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and dedicated sales team for their exceptional support, extensive knowledge, and constant availability throughout the entire home buying journey and beyond. Buyers also highlight the wonderful neighborhood locations, beautiful property designs, and first-class customer service that make the moving process feel exceptionally smooth and stress-free. However, some people mentioned experiencing occasional communication gaps or minor property issues that required extra attention, patience, and careful clarification. A small group of consumers noted that project details occasionally shifted during the sales process, though most concerns were ultimately addressed by the responsive team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional customer service... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the amazing support, guidance,... See more

Service

Consumers find service to be a delight, with reviewers frequently praising the helpful and professional... See more

Location

Users describe strong satisfaction with the location, frequently praising the peaceful and quiet estate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t recommend Ginell at the Farmstead team enough. She has gone above and beyond at every step , even from pre reservation, and is always available to help and answer any question no matter how... See more

Rated 5 out of 5 stars

From start to completion this company made buying a home less stressful than thier competitors by far ! Donna from sales was fantastic with her vast knowledge of home buying to helping with extras... See more

Company replied

Rated 5 out of 5 stars

We've been so happy with our experience so far with Kingswood Homes. Andy & Ginelle have been so helpful, lovely and really helped us design our dream home. We've been really impressed with the build... See more

Rated 5 out of 5 stars

We have nothing but good things to say about Kingswood Homestead Blackburn. From visiting Donna and her helping us find exactly what we was looking for to even now if we ever have any worries or conce... See more

Company replied


Company details

  1. Home Builder

Written by the company

Kingswood Homes was established in 2009 to create better new homes which are designed with the customer’s needs at heart. We don’t do identikit boxes crammed into small spaces. We are revolutionising homebuying with our industry-leading Shape Your Home concept that gives you the power to choose from a range of floor plans so you have a home that fits in with you. Maybe you want larger bedrooms, more bathrooms or open plan living to spend time together as a family. You can do it all with Kingswood Homes. We also believe in the importance of your wellbeing, so our new homes and developments are designed to make people happy. We give you more space to live inside, more open space to enjoy outside and better features to enjoy. We’re better all round.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

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4.6

All reviews

(63)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Could not recommend Kingswood enough…

Could not recommend Kingswood enough from reservation, completion and post completion, they have been amazing. Quality and after care has been exceptional.

October 28, 2024
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Brilliant concept

Having visited Kingswood homes, I am amazed by the quality of build and shape your home concept, which is like no other I have seen on the market. The sales consultants that I met were very knowledgeable and helpful. Would definitely recommend

July 25, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 1 out of 5 stars

Do not touch!!!

Personally having bought a Kingswood Home, I wouldn’t touch them again with a barge pole. They are lovely until they have your money. Their health and safety on site is embarrassing, they do not come back to complete snags unless they are easy fixes, they force you to pay for extras with no exchange having taken place and take the plot off you if you do not agree to forfeit your money. Blackmail is rife within the company. They also stated that there were no affordable homes on site, which is misrepresentation as there are 147!!! No matter how pretty the house looks, do not touch!

July 28, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking time to share your feedback. We’re sorry to hear your concerns, but we feel it’s important to clarify several of the claims made within your review.

Health and Safety is always a top priority at Kingswood Homes and our practices have been thoroughly reviewed and it has been confirmed on multiple occasions that our sites are compliant, well-managed, and organised. Inspections are carried out by independent consultants along with the Health & Safety Executive on numerous instances, all with exceptional feedback.

Our Customer Care team is committed to resolving all reported issues, not just the simple ones. Over the past 5 years we have received the maximum 5-star rating from the Home Builders Federation, with 97% of our customers stating they would recommend us to a friend.

With regards to optional extras, in line with industry standards some do carry time-sensitive deadlines due to the build schedule for our customers, and this is always clearly explained at the time of reservation.

We have had numerous customers on our developments who have loved their Kingswood Homes and quality so much that they have purchased a second home from us, or encouraged friends and family to do so, which clearly suggests their customer journey and experience with Kingswood has been exemplary .

We welcome your feedback on the appearance of our homes it is greatly appreciated.

We remain committed to delivering quality homes and excellent service.

Rated 5 out of 5 stars

We have secured our forever home

We couldn’t be more grateful to Andy and Ginell at Farmstead Collection for their incredible support throughout our home-buying journey. They’ve worked so closely with us every step of the way, making the whole process smooth and exciting. We’re thrilled to have now reserved our forever home, and it’s all thanks to their dedication and expertise. They are a true credit to Kingswood Homes!

June 15, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales team!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Had one of the best experiences in…

Had one of the best experiences in purchasing our forever home , the team at kingswood homes (farmstead ) both Ginell and Andy have made the very stressful purchasing journey easy, and joyful , providing support and information on any questions we had ,they have both gone above and beyond to help us. Beautiful show homes with flexible floor plans, but the most important thing to me was the sales agents and both Ginell and Andy are true credits to kingswoods , thank you for all your help we are looking forward to getting the keys to our beautiful house

June 13, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales team!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Recently reserved a plot at the…

Recently reserved a plot at the Farmhouse development, and Ginell and Andy are fantastic salespeople.

They have provided every bit of information we needed to help us make our decision, and are willing to bend over backwards to provide us with the most stress free environment possible.

Really happy with the quality of Kingswood Homes builds, so happy we’re moving up from our three bed Ribchester Three to a Farmhouse Five on the same development.

Can’t speak highly enough of the builders, the sales people and the higher management, they will do everything they can to help you get over the line with the home of your dreams.

June 5, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales team!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Couldn’t be happier – amazing experience from start to finish!


My partner Stacey and I bought a new house from Kingswood Homes. From day one, Deborah was absolutely brilliant. She helped us choose the perfect plot and went through every option with us to make sure everything suited what we wanted. Nothing was too much trouble. She really took the time and made the whole thing feel personal, which made a massive difference.

Since moving in, Ben and Luke have been great. Any minor snags have been sorted quickly and properly, without us having to chase anything. Everything has been done to a really high standard and it’s clear they actually care about getting things right.

We genuinely love our house and we’ve had such a positive experience. Couldn’t have asked for a better team to help us through it.

June 7, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales team!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Amazing experience from start to finish

Amazing experience from start to finish. We have moved into our beautiful home on 30/05/2025.
Deb from Kingswood has been fantastic and has been through the whole journey with us making it a smooth process. Deb even contacted us when she was on an abroad holiday to help settle any anxieties. We could not have asked for anything better.
We are so happy with our home and looking forward to our new memories.
Thankyou kingswood

June 4, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales team!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Our dream home at Spinners Brook…

The wonderful team of people made our dream home at Spinners Brook possible.

Deborah is at the top of the list, as her knowledge, bubbly personality, calm reassurance, and check-ins gave us faith in Kingswood Home from the outset. Nothing was too much trouble. She showed us around, but allowed us time and space to decide. She is a perfect example of a great sales representative and an invaluable company asset.

Luke and Ben have been there from the beginning of the journey, taking our enquiries and answering each one promptly. Nothing has been too much trouble. Inevitably, there will be snags on any new-build property, but our belief in the company means that we are confident they will all be sorted out quickly and to a high standard.

The area provides incredible views, and the neighbours are great. We are so glad to be part of this lovely little community.

June 3, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales and Site teams!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Kingswood Homes where dreams literally…

Kingswood Homes where dreams literally come true! I am over the moon with my beautiful home at Spinners Brook. From the moment I walked into the sales office and met the infamous Debs, I have been bowled over by the genuine care and dedication shown to bag me my dream home. Debs went above and beyond to help me and my children secure our future in a beautiful home, surrounded by wonderful neighbors and good old English countryside. Could not be happier!

April 25, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales team!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

We are so happy with our new home at…


We are so happy with our new home at Spinner’s Brook! The team at Spinner’s Brook have been great all the way through, from reserving up until now, 2 months after completion! Deborah kept in touch regularly and didn’t leave you ever feeling like you needed to ask for updates. She gave everything a personal touch and knows everyone from day one which was a huge help as first time buyers. The site managers Luke & Ben have been such a good help and are always on hand if you need anything at all. Every home has its problems but the way they are dealt with is the most important thing, and they really showed that. The whole process felt so much easier than expected and we love our house so much!

February 28, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales and Site teams!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Kingswood making dreams come true!

What can we say, we started looking to move home in the beginning of 2024. We looked at other local competitors in Blackburn and my other half wanted to be wowed, he came across the Ribchester Show Home and I was also wowed. The quality of the home was second to none in comparison. Donna was great in taking us through the available homes and inviting us to Welly Walks to view upcoming properties. We then established the Farmhouse versions and from our very first visit Andy was exceptional, he could no do enough for us. He had us coming and going for atleast 6+ months and overtime he saw us it was like the first time he has just seen us. Even when he moved to the new Sales Home he kept in contact, we met the new addition Ginelle and she was a great addition and we felt like we were in the best hands.

Andy and Ginelle had listened to our ideals and helped us through viewing multiple properties. We put our house up for sale which took months but Andy and Kerry went above and beyond in assisting us through a long and challenging process. If we had to do this again we would 1000% use Kingwood. Ryan the Site Manager is also great and keen to ensure any snagging is sorted and providing realistic timeliness. We had the utmost confidence that he would do as he said.

We finally got into our new home and we couldn't be happier with the community that Kingswood have created and the fantastic neighbours we have. 2 weeks in and we feel like we have extended families in our neighbours and in Kingswood. We can't thank you enough for creating beautiful homes and an even more beautiful community.

April 15, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales and Site teams!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Outstanding Customer Care

we are in the process of buying a home on Spinners Brook, and we are so so impressed by how everything has been handled so far - having shopped around a couple of other 'new builds' and being left feeling disappointed by a mixture of pushy sales people and lack of character in the homes themselves, we found our dream development with Spinners Brook. The estate is small and theres more options for personalisation that you just wouldn't get with probably any other new build developer to be honest. We have had the best experience with Deborah at every stage so far, nothing is too much trouble and she genuinely cares - she's helpful and honest and we didn't feel pressured or rushed like we'd felt with Bellway and others . Cannot recommend her enough she is a credit to the company and we genuinely look forward to her checking in and updating us on progress.

April 28, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales team!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Wow what an amazing home we now have

Wow what an amazing home we now have!
Thank you Kerry, Ginell, Andrew, and Ryan the site manager.
Without Kerry we would not now have such an amazing home, she really went above and beyond to help us.
The aftercare we received is also outstanding and we feel truly supported. Ryan is on hand for anything we need and Ginell and Andrew are always able to help with any questions we may have. However the big shoutout must go to Kerry, she was so supportive and helped us deal with solicitors and made the process much more bearable. we cannot thank her enough.
Our new home is outstanding, Kingswood really take care of building new homes, something you don't see to often with new builds, they build solid homes with personal touches, the shape your home aspect is really grate and the support you get every step of the way is brilliant. You are also not forgotten after your purchase, you get support from the team who are on hand to help with anything you might need, every new home has some snags and Kingswood bend over backwards to help solve any issues. (not that we had many!)

The welcome pack you receive on your moving in day is also a lovely touch.

We are so thankful we found Kingswood homes, (especially Kerry and the team) we now have a perfect, lovely new home! We wish we found them sooner! Best decision we have ever made is choose Kingswood home for our new forever home.

April 11, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales and Site teams!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

We never wanted a new build as there …

We never wanted a new build as there estates are too big , when we first viewed weavers way we both fell in love with it , with the help of Deborah our perfect home became available to us . Deborah has gone above and beyond to help us achieve everything we wanted nothing ever too much trouble . Luke and Ben have also been amazing helping before and after completion and carry on still now with the snagging ,again nothing too much trouble . Brilliant service would definitely recommend . X

March 21, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales and Site teams!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Our lovely home at Spinners Brook

We moved onto our new Kingswood home just before Christmas and are loving it. From the time we viewed right up to completion date the sales team were so helpful even helping to push things forward with my chain when things slowed a little. Deborah kept us up to date regularly and has been amazing throughout the purchase and move. Nothing too much trouble. Even now she is on hand and always willing to help with any questions. Luke and Ben have also been first class and quick to sort out any snags which have been minimal. The whole team are committed to delivering an excellent customer experience which doesn’t stop once you have moved in. Would highly recommend Spinners Brook and Hoddlesden as a place to live. Great walks on doorstep and a fantastic pub in the village which has also truly welcomed us.

February 24, 2025
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales and Site teams!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Excellent experience buying a Kingswood Home

From first viewing & various visits to complete our move everything was first class. All the people we saw in the Sales office were extremely helpful. Also any problems were immediately resolved. Would definitely recommend Kingswood Homes.

November 21, 2024
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our expert Sales and Site teams!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly staff, innovative design.

February 6, 2024
Unprompted review
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Reply from Kingswood Homes

Thank you for taking the time to share your positive experience with Kingswood Homes and our friendly staff!

Customer satisfaction is at the heart of everything we do, and we're so happy that your journey with us has been 5 star.

Your feedback is incredibly valuable as we continue our commitment to delivering high quality homes and excellent customer service.

Rated 1 out of 5 stars

What a joke… have made several…

What a joke… have made several complaints to Kingswood homes regarding my oven door that has been broken since I moved in. I have been waiting several months now trying to get a replacement oven door to no avail. Then after waiting 8 weeks for an oven door I requested that they replaced the oven as they could not supply an oven door. It is very dangerous that the glass pops out every time you use the oven. This could break and injure/burn my children or myself. I have had enough of waiting for a response that I have not got any further than it’s being processed or not been followed up at all.
Please see attached picture. And make sure that if you have any snags do it asap as they don’t rectify them!!

June 21, 2023
Unprompted review
Rated 1 out of 5 stars

What a shame

What a shame! Having bought a KIngswood home in Market Quarter Devon we were extremely pleased. However there have been a number of snagging incidents some lasting more than a year before being attended to and some outstanding. Not just for me but other residents. However the company is attempting to charge buyers for management fees before the development is finished, not only that, they have not detailed the expenses. When residents have asked for clarification the company has refused to reply to such concerns. What a shame they are behaving like this when they have otherwise produced a really good estate.

February 21, 2023
Unprompted review

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