Wayne (the guy from the support) was absolutely amazing! 🙌 He sat with me for over four hours and showed incredible patience throughout the entire process. Even though the issue was complex, he... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dean did an amazing job. Our site had stopped performing and the cause was not at all obvious. He could have told me to "go talk to the plugin developers" but instead he found a work-around that got t... See more
Company replied
Vernice was very knowledgeable. She immediately saw that there was a complicated issue, that all the settings were correct, and that there was an issue on their back end. She did not ask many question... See more
Company replied
For quality: Kinsta is the Ferrari of Managed Wordpress Hosting! I can’t say enough good things about Kinsta and their support team. Every single person I interacted with was extremely professiona... See more
Company replied
Company details
Written by the company
Kinsta was founded in 2013 with a desire to disrupt the status quo. We set out to build the best hosting platform in the world and be an extension of your business—that's our mission. You get the most out of your websites with fast, secure, feature-rich managed WordPress hosting. Over 230,000 businesses and agencies worldwide trust Kinsta. We take security and privacy seriously and comply with internationally recognized standards: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, CSA STAR Level 1, GDPR and CCPA
Contact info
8605 Santa Monica Blvd #92581, 90069, Los Angeles, United States
- marketing-accounts@kinsta.com
- kinsta.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing support from Adriaan at Kinsta
Amazing support from Adriaan at Kinsta, sorted out some Cloudflare firewall issues we were having efficiently and resolved our services immediately, as always the Kinsta support team are awesome!
January 22, 2026
Unprompted review
Reply from Kinsta
Hi Jamie,
Thank you for your kind review. We're happy to learn that Adriaan helped resolve the firewall issue. It's truly amazing to read that you're enjoying our service and Tech Support! We're glad to serve your project!
Thank you for trusting Kinsta! 😍
Dean is such a good friend.Dean was incredibly helpful with all my…
Dean was incredibly helpful with all my technical questions and steps; he's a fantastic professional! Thank you!
January 19, 2026
Unprompted review
Reply from Kinsta
Hey there,
Woohoo! Thanks for sharing your experience with Dean! He and the whole support crew at Kinsta are truly devoted to helping our clients. Such kind feedback always brings us so much delight!
Thank you for choosing Kinsta! 💕
I had an issue pushing from staging to…
I had an issue pushing from staging to live, with 3rd party integration, I was getting led astray by the LLM'S... I was able to finally reach out to support, and Vlad was immediately responsive, and walked me through the entire process, helping to get everything working properly. Customer service and speed are the reasons I chose Kinsta, and I'm very pleased with the performance.
January 16, 2026
Unprompted review
Reply from Kinsta
Hi there, Alexander,
Thanks so much for your review. We're happy to learn that Vlad helped resolve the issue in a timely manner. So wonderful to read your feedback!
It's also great to learn that you're satisfied with Kinsta's performance.
Thank you for trusting us with your project! 🤩
Kinsta has really gone downhill
Kinsta has really gone downhill. After overspending thousands of dollars when I actually need them, there is no way to reach anyone by phone. Our site is down, causing us extreme damage to our business. Be aware!!!!
January 15, 2026
Unprompted review
Reply from Kinsta
Hi Martin,
We are truly sorry to hear about your recent experience. Our Support Team is available 24/7 via live chat to investigate any downtime or other site issues immediately.
Regarding your billing concerns and overspend, we strive for complete transparency to ensure every plan aligns perfectly with our users' project requirements. Our Account Managers have reached out to discuss your setup, and we'd be happy to further investigate this matter with you. Please feel free to contact us.
Kinsta is the Ferrari of Managed Wordpress Hosting!
For quality: Kinsta is the Ferrari of Managed Wordpress Hosting! I can’t say enough good things about Kinsta and their support team. Every single person I interacted with was extremely professional, knowledgeable, and genuinely helpful. You can immediately tell they really know what they’re doing — not just technically, but also in how they guide and support customers.
The team was patient, clear, and always proactive with me that I'm absoutely unskilled and they explained me everything step by step. The level of preparation and attention is unmatched and it truly feels like you’re in safe hands.
An awesome team all around. Highly recommended!
January 15, 2026
Unprompted review
Reply from Kinsta
Hey there,
Oh, wow! We're thrilled to read that you think of Kinsta as the Ferrari of managed hosting! It's wonderful to read that you've had such positive interactions with our team.
We're always happy to help in a fast, friendly and professional manner, and we love to hear from our users!
Thank you so much for your kind words and for spreading the love about Kinsta!
We're honoured to support your project! 😍
Kinsta's customer service blew away my…
Kinsta's customer service blew away my expectations, completely.
After migrating my website by myself (they have a team dedicated to assist if you opt to have them do it) I came across a few issues about a month into my services. Their support team dove into the backend of my website and was able to find the issue within 5 minutes over a live chat. The problem wasn't even related to Kinsta, it was a combination of cloudflare/DNS settings and clashing plugins on my wordpress store causing icons and backgrounds to not appear.
They provided incredible step-by-step instructions on how I should navigate through those other websites to fix the issue, to operate my plugins, etc.
Totally blown away. The responsiveness, availability, deep knowledge of their and other products...unmatched.
Out of every service, company; anything I've ever used in my life (personal AND business) KINSTA has the best customer service I've ever experienced by a mile and it's not even close.
I said this in a live chat once, but you all have earned a lifetime customer based on the support received. Top tier platform based on customer service alone -- but their hosting reliability and speed is also Tier 1.
December 28, 2025
Unprompted review
Reply from Kinsta
Hi there,
Thank you so much for the lovely review! It's truly wonderful to read that you're enjoying our service and have had such a positive experience with our Tech Support. Our Engineers are always ready to assist and feedback like yours keeps them going.
Thank you for choosing Kinsta! We're looking forward to continuing to serve your business and deliver the level of support it deserves! 🫶
I appreciate that there are built in…
I appreciate that there are built in guardrails. When the initial response seemed dismissive, a senior engineer picked up and assured me they were in sync with my needs. 'Robert' the AI asst. needs work though. Fours stars.
January 5, 2026
Unprompted review
Reply from Kinsta
Hello Brad,
Thank you for sharing your experience with Kinsta. We're sorry to hear that the initial response felt dismissive – that is definitely not the standard we aim for. We're glad that our Senior Engineer was able to step in and provide the assistance you needed. We also appreciate your feedback about the AI assistant.
We always rely on input like yours to improve our services and UX. Thank you for trusting Kinsta! 🙌
Great hosting and amazing support team!
October 1, 2025
Unprompted review
Reply from Kinsta
Hey there,
Thank you for your review. We're very happy to read your feedback about Kinsta's services and Tech Support. We're always ready to assist!
Thank you for trusting us with your project! 💕
Amazing support, best hosting wordpress
December 24, 2025
Unprompted review
Reply from Kinsta
Hello John,
Thank you for your review! We're very glad that you are enjoying Kinsta's services and support!
Great to have you with us! 😍
The support team at Kinsta provide a…
The support team at Kinsta provide a very prompt service. They understand the query and provide a quick and efficient service every time we have contacted them. Thank you team Kinsta!
December 14, 2025
Unprompted review
Reply from Kinsta
Hi there, Danaus,
Thank you for your kind review! It's wonderful to read that you are enjoying Kinsta's services and support.
Our team is always happy to assist in a fast, professional and friendly manner.
We're delighted to have you with us and look forward to continuing to support your project! Thank you for trusting Kinsta! 🫶
Outstanding onboarding process and…
Outstanding onboarding process and support.
December 9, 2025
Unprompted review
Reply from Kinsta
Hey there,
Many thanks for your review! We're happy to read that you had a smooth onboarding and have been enjoying Kinsta's support.
We look forward to continuing to deliver exceptional support and services to you! 🥰
Been using Kinsta for nearly 7 years
We have been using Kinsta for nearly 7 years. Great support and simple to use for a small business that builds everything in-house.
December 1, 2025
Unprompted review
Reply from Kinsta
Hey Shawn,
Thank you for your review. Woohoo! We're so delighted to learn about your experience with Kinsta, and it's great that you found the right hosting partner for your business.
Thank you for all these years of your trust! We look forward to continuing to support your project for many more years to come! 🫶
We find solutions very quickly.
December 8, 2025
Unprompted review
Reply from Kinsta
Hello Ilona,
Thank you for your kind feedback!
So glad that you are able to get valuable help from our team.
We're happy to have you with us! 🫶
Excellent technical support
Excellent technical support. The team always come back with clear explanations of what I need to do. They are v responsive too.
December 3, 2025
Unprompted review
Reply from Kinsta
Hey there, Matt,
Thank you for your review! We're thrilled to read about your experience with Kinsta's Tech Support.
Our Engineers are always ready to assist, and such kind feedback keeps us going.
Thank you for trusting us with your project! 😍
Reply from Kinsta
Hello there, Matthew,
Thank you for sharing your feedback! It's so great to read that you are enjoying Kinsta.
We're glad that we deliver ease of use and outstanding performance to your project.
Thank you for trusting Kinsta! 😍
Great 24/7 support by chat
Great 24/7 support by chat, I've seen that anywhere else. Just great! Thx folks
September 4, 2025
Unprompted review
Reply from Kinsta
Hi there, Tom,
Thank you for your review! It's wonderful to read that you find our Tech Support great.
We're always just a chat away!
Thank you for choosing Kinsta! 🥰
One of the best features of Kinsta is…
One of the best features of Kinsta is REAL HUMAN HELP when you need it!
Thank you, thank you, thank you!
December 1, 2025
Unprompted review
Reply from Kinsta
Hey Shelli,
Woohoo! Thanks so much for your kind words.
We're always here to assist, and indeed, our Engineers are 100% human, but run on lovely feedback like yours. :)
Happy to have you with us! 😍
Kinsta's great and extremely intuitive…
Kinsta's great and extremely intuitive and its staff of actual humans is fluent in multiple languages and extremely helpful, even with extremely obvious questions! I highly recommend Kinsta!
November 25, 2025
Unprompted review
Reply from Kinsta
Hey there, Jonathan,
Thank you for your kind review. We're thrilled to read that you are enjoying Kinsta's services and support.
Our Engineers are always happy to assist in a fast and friendly manner and love adding a personal touch to each convo. We're always moved by such lovely feedback.
Thank you for trusting Kinsta! 🫶
Terrible experience
I spent 8 hour setupping my account and they came back saying they have to disable my account because their free trial is a lie ..
November 24, 2025
Unprompted review
Reply from Kinsta
Hi Issam,
Thank you for your feedback.
Terminating an account due to a violation of Kinsta Inc.’s Terms of Service (https://kinsta.com/legal/terms-service/) is always a last resort and is unrelated to the free trial.
In every case, this step is preceded by communication from our team to clarify the relevant terms, outline any concerns, and work with the client toward a possible resolution.
I am very satisfied with them
November 23, 2025
Unprompted review
Reply from Kinsta
Hello Radovan,
We're so happy to read that you are satisfied with our services.
Thank you for choosing Kinsta! 🙌
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