Memoria Kirkleatham Memorial Park and Cemetery Reviews 

80
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Kirkleatham memorial .. the whole place inside and out is excellent . Family funeral recently - all family and friends felt at ease etc inside and also the grounds . The up keep and so clean and tidy... See more

Rated 5 out of 5 stars

The location and presentation of the crematorium could not be faulted. Everything worked, all areas were very clean, screens were visible and instructions for guests clear. The webcast worked perfe... See more

Rated 5 out of 5 stars

Everyone who works at Kirkleatham are so lovely, they cant do enough to help. The chapel is immaculate and is more contemporary in design with carpet and loose chairs making it feel more like a liv... See more

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  1. Public & Local Services

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Stunning Memorial grounds offering cremation and burial services to the very highest of standards


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4.8

Excellent

TrustScore 5 out of 5

80 reviews

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4.8

All reviews

(80)

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Rated 5 out of 5 stars

Mums funeral

We had the funeral there for my mum. We had been to a funeral before there and found it to be very respectful and endearing so we decided that’s what we wanted for mum. Everything went really well under the circumstances which left us feeling more at ease. All the staff showed such an amazing amount of attention to detail and family and friends were very impressed by it all. We would highly recommend Kirkleatham to anyone. Thank you so much for making a very sad occasion more pleasing.

October 2, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

From the minute I first contacted them they were absolutely brilliant. So caring and helpful. Nothing was too much trouble. Excellent service and would highly recommend them.

April 27, 2019
Unprompted review
Rated 5 out of 5 stars

I would just like to say Thankyou to…roseberry funeral services and kirkleatham crematorium

I would just like to say Thankyou to graham from roseberry funeral services and all staff at the crematorium for all your support especially for my late husbands children nothing was too much trouble even letting them look round to familiarise themselves with your place due to there disabilities to try and ease the stress for them on the day of their dad’s funeral and also for helping us to carry out my late husbands wishes by having only the people he wanted there it made a very very difficult time a little more bearable would definitely recommend both teams to everyone Thankyou so much x

February 26, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful

I recently attended my cousins funeral and my family and I could not have asked for a better send off.
The crematorium and grounds are so beautiful and peaceful, the staff are also helpful and accommodating and were lovely to deal with when setting up our visual tribute, nothing was too much trouble.
I would not hesitate to recommend this crematorium.

February 19, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid.

If you expect a caring, compassionate service at such a sad time, do not use Kirkleatham Crematorium. My uncles funeral took place without a single member of his family being present, due to their staff, particularly the Assistant Manager. Family members attended the funeral hoping to pay respects to their brother. They were greeted by rude, hard faced staff, and were dealt with in the most inhumane way, despite it being such an emotional time for them. Teach your staff some manners and respect, as their treatment of the public is inexcusable. One star is way more than you deserve. Use a different company!

February 18, 2019
Unprompted review
Memoria Kirkleatham Memorial Park and Cemetery logo

Reply from Memoria Kirkleatham Memorial Park and Cemetery

Dear Mr Danks,

Firstly allow me to convey our sincere condolences on the sad loss of your uncle, we understand that the loss of a loved one is the most stressful, unhappy and traumatic experience that we will face in life and we are very sorry to hear your felt the service you received was not appropriate. We welcome all feedback both good and bad and we were naturally alarmed to hear your comments.

As such we launched an immediate investigation into this matter. As part of that investigation, we have spoken to members of our own staff, the Funeral Director present and an independent party who was present in the crematorium both at the time of the service and during a subsequent telephone conversation afterwards with our Assistant Manager.

After thoroughly investigating this matter, I understand that our team acted under the instruction of the Funeral Director for this service who in turn were themselves carrying out the express wishes of the immediate family they represented. I also understand that there is some historical disagreement between different elements of the family, none of which are of our concern and we make no judgement or favour any party. Moreover, we instead must act under the instruction of the person who has arranged the funeral service. The immediate family in this instance had specifically requested attendance at the service be restricted to only the guests that they had invited and the service was marked as a private as a result.

Whilst we understand and sympathise with the grief you must be going through yourself during this sad time, our team must act upon the instruction of the family who have arranged the service and we simply requested that the wishes of the immediate family be respected at this time. Our team were courteous and polite, inviting those family present who had not been invited to the service to listen to the eulogy from outside the entrance foyer and consider how any actions may impact on what should otherwise be a memorable occasion of respect for the person who has died.

After looking into this matter I am happy that our team acted in the upmost professional manner during a particularly difficult situation and in the face of some abusive comments towards them that have no place at any funeral service.

In summary, I am very sorry for all concerned who have undoubtedly lost a much loved member of the family but our team must act on the instructions of the family who have arranged the service.

Rated 4 out of 5 stars

Beautiful, tranquil setting to wish a final farewell

Everybody was really helpful and empathetic when we went to look round before choosing this crematorium. There really was no decision to make. It is in a beautiful setting, there is no rush to get in and out, the facilities are fabulous; clean and tidy, and the peace and tranquility are second to none.
My only slight concern, although I was not aware of it at the time, was that funeral 'guests' were allowed in before my husband's coffin arrived and allowed to take their seats wherever they liked. I was told there was a sign that requested the first 2 rows on each side be left clear for family, but unfortunately this was not done, and, because the service started early, my husband's sons, who arrived on time, couldn't find seats at the front. Maybe, there should be an 'usher', provided by the crematorium, who ensures the seats are saved and that priority is given to immediate family of the bereaved.
Otherwise, it was all beautifully done and I couldn't have asked for a better place to say goodbye to my darling husband.

January 9, 2019
Unprompted review
Rated 5 out of 5 stars

The surrounding grounds make for a very…

The surrounding grounds make for a very peaceful environment and are kept in tip top condition thanks to the hard work carried out by the staff.The chapel ambience is one of serenity and calm helping to make an extremely stressful time for the relatives of the deceased as pleasant ad possible. As resident organist I have found the staff at all times to be most welcoming,helpful and supportive.I enjoy playing at the crematorium and most certainly feel like one of the team.
Diane Wood.

October 23, 2018
Unprompted review
Rated 5 out of 5 stars

Beautiful setting and lovely staff.

Everyone who works at Kirkleatham are so lovely, they cant do enough to help. The chapel is immaculate and is more contemporary in design with carpet and loose chairs making it feel more like a living room space and less austere.
The grounds are beautifully maintained and there is plenty of parking.

Services are managed well such that each cortege leaves well before the next arrives making the allotted time feel much more personal.

October 9, 2018
Unprompted review
Rated 5 out of 5 stars

Professional and kind

We had excellent service from Kirkleatham crematorium which made a very difficult time much more bearable. Gill was always courteous, genuine and kind. We particularly appreciated her patience in dealing with instructions from both the UK and New Zealand,which must have got confusing at times given the 12 hour time difference. The flexibility of the service provided allowed us to organise a bespoke, unhurried service with relatives abroad able to watch via webcast. We were even able to include music played by our niece in New Zealand to be recorded and incorporated into the service. The video tribute was lovely and we were able to purchase a copy of this to rewatch later, along with a recording of the service.

July 2, 2018
Unprompted review

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