Awesome customer service, really helpful shop staff and excellent prices on my doorstep! Where I would have had to travel to Cardiff/Merthyr to find what I needed a quick trip to Blackwood is much mor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a Jellycat. There was an issue with the order however once I notified the store they were quick to find it and rectified it straight away. They sent the order the same day special delivery a... See more
Brought a gift for my Grandson for his birthday . Easy to order , delivered quickly and beautifully packaged . Will definitely buy from this site again .
Gorgeous range of products. This is my go to place for gifts. Staff are always friendly and helpful. Recently used the online shopping option to order a newly released Jellycat, item was delivered swi... See more
Company details
Written by the company
Established in 2003 we are a family run female led business that started out by selling furniture in Tredegar, South Wales. In 2005 we moved to Blackwood, Caerphilly where we opened a two story retail store in the former Bier Keller, expanding our range of products to Furniture to homeware. 2007 was the start of an extremely tough year for us and many other businesses across the UK as the credit crunch hit, forcing us to change how the business operated. No one was buying furniture anymore so we moved into selling gifts, Jewellery, Cards. Womens Fashion accessories, Soft Toys & homeware. 2012 saw some more changes with the introduction of Number 5 The Tea Room. Which offers afternoon tea, cakes, coffees, and snacks. 2012 was also the first year we went online with Kismetblackwood.co.uk where we now stock nearly 3000 products from major brands including: Jellycat, Nomination Italy, UNOde 50, Katie Loxton, Joma London, Powder Designs and many more.
Contact info
5 The Pier, Hall Street, NP12 1NT, Blackwood, United Kingdom
- 01495229000
- sales@kismetblackwood.co.uk
- kismetblackwood.co.uk
4.9
Excellent
174 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Recommended by a friend
Recommended by a friend. Great online experience- speedy delivery and well packaged. A present for my daughter (unopened as of yet) but I know she will love it!
I do prefer to try and support smaller local businesses when I can so this little shop is ideal!
April 22, 2026
Unprompted review
Great overall experience
Easy to order
Arrived right on time
Product was better than expected
Thank you
April 28, 2026
Unprompted review
Efficient from email to delivery .
April 19, 2026
Love the fact that the shop stocks high…
Love the fact that the shop stocks high quality stock items, the shop is local and easy to order on line. The interactions through social media and the public is exceptional. The community is allowed to get involved with competitions etc.
well done to you all
April 9, 2026
100% recommend
Excellent company 100% recommend, fast delivery. Helpful and professional. Thank you!
April 9, 2026
Excellent service
Received my book quickly, very well packed excellent customer service.
March 27, 2026
Unprompted review
A lovely gift shop with friendly staff
A lovely gift shop with friendly staff. Made an online order. Kept updated of progress. Arrived promptly and pick up was easy. Definitely worth a visit as you’re sure to find the perfect gift!
March 14, 2026
Unprompted review
Online Jellycat Order
Made an online order for a Jellycat I had pre-registered for. Process to order was easy and straight forward and delivery was very quick.
Excellent customer Service. Thank you very happy with my order.
March 16, 2026
Unprompted review
Great Service as Always
Purchased online and my package arrived really quickly and well packaged. Hope to visit the store in person soon.
March 14, 2026
Unprompted review
Absolutely wonderful shop
Absolutely wonderful shop! Everything was handled with great care and attention. Highly recommended!
March 15, 2026
Unprompted review
Good selection
Good selection
Had what I wanted and came really quickly and no concerns
March 11, 2026
Unprompted review
Lovely shop
Lovely shop, bought something online and delivery was super fast. Very happy with the new jellycat I got for my daughters birthday.
March 7, 2026
Unprompted review
Great selection of products
February 24, 2026
Amazing
Amazing trustworthy company pleasure to deal with - highly recommended
February 23, 2026
Unprompted review
Amazing service
Easy transaction; great packaging, perfect item. Would absolutely shop here again.
February 23, 2026
My large unicorn
My large unicorn was bought before Christmas and should have delivered before Christmas, my parcel arrived in February, and I phoned kismet and spoke to a wonderful person who apologised and I did totally forgot I bought it , he was very surprised and it showed my item was all over the UK before arriving at ours in February , The gentleman was very apologetic and could not do any more and very understanding about the length of time it took to arrive at my house, and unexpectedly he sent me a Jellycat teabag , I cannot express how much this meant to me and can only say Thank You . And have bought from them again , and will again.
February 22, 2026
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