Awesome customer service, really helpful shop staff and excellent prices on my doorstep! Where I would have had to travel to Cardiff/Merthyr to find what I needed a quick trip to Blackwood is much mor... See more
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Review summary
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I ordered a Jellycat. There was an issue with the order however once I notified the store they were quick to find it and rectified it straight away. They sent the order the same day special delivery a... See more
Brought a gift for my Grandson for his birthday . Easy to order , delivered quickly and beautifully packaged . Will definitely buy from this site again .
Gorgeous range of products. This is my go to place for gifts. Staff are always friendly and helpful. Recently used the online shopping option to order a newly released Jellycat, item was delivered swi... See more
Company details
Written by the company
Established in 2003 we are a family run female led business that started out by selling furniture in Tredegar, South Wales. In 2005 we moved to Blackwood, Caerphilly where we opened a two story retail store in the former Bier Keller, expanding our range of products to Furniture to homeware. 2007 was the start of an extremely tough year for us and many other businesses across the UK as the credit crunch hit, forcing us to change how the business operated. No one was buying furniture anymore so we moved into selling gifts, Jewellery, Cards. Womens Fashion accessories, Soft Toys & homeware. 2012 saw some more changes with the introduction of Number 5 The Tea Room. Which offers afternoon tea, cakes, coffees, and snacks. 2012 was also the first year we went online with Kismetblackwood.co.uk where we now stock nearly 3000 products from major brands including: Jellycat, Nomination Italy, UNOde 50, Katie Loxton, Joma London, Powder Designs and many more.
Contact info
5 The Pier, Hall Street, NP12 1NT, Blackwood, United Kingdom
- 01495229000
- sales@kismetblackwood.co.uk
- kismetblackwood.co.uk
4.9
Excellent
175 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My large unicorn
My large unicorn was bought before Christmas and should have delivered before Christmas, my parcel arrived in February, and I phoned kismet and spoke to a wonderful person who apologised and I did totally forgot I bought it , he was very surprised and it showed my item was all over the UK before arriving at ours in February , The gentleman was very apologetic and could not do any more and very understanding about the length of time it took to arrive at my house, and unexpectedly he sent me a Jellycat teabag , I cannot express how much this meant to me and can only say Thank You . And have bought from them again , and will again.
February 22, 2026
Brilliant service arrived well packed…
Brilliant service arrived well packed and on time. Website easy to navigate first time I’ve used kismet but won’t be the last!
February 12, 2026
Unprompted review
Amazing Business
Absolutely amazing store. I won a competition through Facebook for a warhammer model. Delivery was fast and well packaged
September 21, 2025
Reply from Kismet Blackwood
Hi, we’re sorry to see this review and are unsure what it refers to.
The item purchased was a Jellycat soft toy, which arrives fully finished and does not require any making or assembly.
We haven’t received any contact from you regarding an issue, and we always encourage customers to get in touch so we can resolve any concerns quickly.
If there has been a genuine problem with your order, please contact us directly with your details and we’ll be happy to help. If this review was left in error or relates to a different product or business, we’d appreciate it being updated.
Great customer service
November 10, 2025
Charming store with exceptionally…
Charming store with exceptionally friendly and accommodating staff.
November 27, 2025
Unprompted review
Everything at Kismet is great!!!
Everything at Kismet is great!!!
It's a magical store..
September 18, 2025
Lovely shop to go too staff very…
Lovely shop to go too staff very pleasant and very helpful
September 23, 2025
Great service and great communication
Great service and great communication, I had concerns about items be protected when posted and they’ve boxed the box for the added protection. Thank you so much
September 10, 2025
Great to deal with
I won a giveaway, they were great to deal with and sent me my prize promptly, no fuss! :)
September 21, 2025
Amazing customer service
Amazing customer service, went above and beyond to get my parcel to me in time. Thank you, very pleased and my mum loves her bag!
August 9, 2025
Very friendly helpful staff
July 9, 2025
Fantastic service
Fantastic service! Speedy despatch. Gorgeous bag! So delighted with everything. Thank you so much for my lovely Soruka bags!!!
April 21, 2025
Excellent service again back for more…
Excellent service again back for more Jellycats from them, staff are great and they have a great selection and we even had some cake and coffee this time in there tea room which was delicious!
March 16, 2025
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