Awesome customer service, really helpful shop staff and excellent prices on my doorstep! Where I would have had to travel to Cardiff/Merthyr to find what I needed a quick trip to Blackwood is much mor... See more
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Review summary
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I ordered a Jellycat. There was an issue with the order however once I notified the store they were quick to find it and rectified it straight away. They sent the order the same day special delivery a... See more
Brought a gift for my Grandson for his birthday . Easy to order , delivered quickly and beautifully packaged . Will definitely buy from this site again .
Gorgeous range of products. This is my go to place for gifts. Staff are always friendly and helpful. Recently used the online shopping option to order a newly released Jellycat, item was delivered swi... See more
Company details
Written by the company
Established in 2003 we are a family run female led business that started out by selling furniture in Tredegar, South Wales. In 2005 we moved to Blackwood, Caerphilly where we opened a two story retail store in the former Bier Keller, expanding our range of products to Furniture to homeware. 2007 was the start of an extremely tough year for us and many other businesses across the UK as the credit crunch hit, forcing us to change how the business operated. No one was buying furniture anymore so we moved into selling gifts, Jewellery, Cards. Womens Fashion accessories, Soft Toys & homeware. 2012 saw some more changes with the introduction of Number 5 The Tea Room. Which offers afternoon tea, cakes, coffees, and snacks. 2012 was also the first year we went online with Kismetblackwood.co.uk where we now stock nearly 3000 products from major brands including: Jellycat, Nomination Italy, UNOde 50, Katie Loxton, Joma London, Powder Designs and many more.
Contact info
5 The Pier, Hall Street, NP12 1NT, Blackwood, United Kingdom
- 01495229000
- sales@kismetblackwood.co.uk
- kismetblackwood.co.uk
4.9
Excellent
175 reviews
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Great customer service
Made an order that was shipped out quickly. When the order arrived I had received the wrong item. Quickly messaged them to say my order was wrong- really great customer service- I messaged late in the evening and they responded straight away to let me know they would ship out my item the next day!
March 29, 2022
Unprompted review
Was a quick and easy purchase
Was a quick and easy purchase , was very happy with items received
March 26, 2022
Arrived quicker than expected and…
Arrived quicker than expected and exactly as advertised.
March 20, 2022
Wonderful gift for my baby nephew
February 11, 2022
Attentive service despite delivery issue
A bit of an issue with delivery due to Royal Mail delay. Kismet were really attentive when I contacted them. Bracelet was beautiful and well packaged. Lovely gift.
February 9, 2022
Not having the required charm in…
Not having the required charm in store,the lovly lady,quickly went about finding a replacement, and found one much more meaningful. Couldn't be more helpful,, always do their best to accommodate. Beautiful store,with beautiful stock. A real pleasure to shop at Kismet
January 27, 2022
Item did not arrive
Item did not arrive - stuck at Hermes but refund given and new one sent free of charge
January 10, 2022
Amazing very helpful staff.
January 9, 2022
Fantastic service
Fantastic service, sorted out an query I had. Fast reply to emails x
December 17, 2021
Fast delivery
December 16, 2021
Happy with the service
Happy with the service, fast delivery and easy to use website. Thanks so much!
December 14, 2021
Had looked everywhere
My daughter fell in love with this card purse and it was out of stock everywhere. I was delighted to find it in your online store and to find a matching bag just made for the perfect gift. Great service and it arrived very quickly, carefully wrapped and included gift bags too. Thank you.
December 13, 2021
Excellent service
December 11, 2021
two little gold chair decorations
I ordered two little gold chair decorations and they are soooo pretty! Even nicer in real life! Perfect! Thanks so much!
December 10, 2021
Very easy to order online
Very easy to order online. And ready to pick up the next day thank you
December 10, 2021
Great service
Great service sadly one of the items I ordered was out of stock but I received an email to explain and a refund was issued promptly. The item received was super cute for my friends new baby.
December 9, 2021
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