I had a billing question and contact support. They replied quickly and explained things clearly. The app works well, and I was the customer service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
To be honest the best dating collection they got i seen so far compare with other apps .While many web pages have difficulty share contacts , people not trust each other. Kismia people on the dating a... See more
After being on this app for 6 months, NO ONE RETURNS MESSAGES. The app then sets you up for an auto-renewal. By the time you become disgusted with another useless dating site. They have you billed fo... See more
Company replied
The experience was good easy to access the profiles and meet different people. It's just a pity that not all man there needs love others are scammers others are selling whatever others just liers, whi... See more
Company details
Written by the company
Kismia is a secure online dating platform available for over 20 countries on Android, iOS and web. It has been uniting the hearts of millions of couples from all over the world for 10 years now. Within this period, more than 51 million people all over the world have signed in to our website and installed our app. From the technical viewpoint, it processes tens of thousands of requests per second, terabytes of secure data and over 50 high availability microservices. With the help of AI, we are always improving the security of our user data, their confidentiality and safety. The neural network is learning from the already available information and always improving in the process, which helps track unusual user behavior at the registration stage, evaluate the risk factor and help safeguard the users from fraudulent activity. To verify the identity of users on the platform we use photo verification and the computer vision model. Do not be lonely in your city. Meet someone with Kismia right away. Create an account and find the love of your life to build a truly happy and long-term relationship in reality. It starts with a conversation. Join now & browse matches you’re truly compatible with!
Contact info
United States
- support@kismia.com
- kismia.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would like to thank the company for…
I would like to thank the company for the refund I will get from the company, but though I am not happy at all of the l refund because of they o offer me a 50% from the money they deducted from my account. Please try to improve on that one please
May 3, 2024
Unprompted review
Reply from Kismia
Hello, Keoagile! Most likely if you were refunded 50% of your payment amount, you confirmed this during your communication with our agent. If you still have questions or doubts - don't be afraid to write to us and we'll help you figure it all out.
These reviews are fake
These reviews are fake, there are nothing but bots and scammers. Paid $50 and can't set distance or see who likes you which doesn't matter because they are all bots. I can't even delete the account, it makes you deactivate so they can continue to charge you. I've tried to contact customer service and it's impossible. DO NOT TRUST THIS APP
April 30, 2024
Unprompted review
Reply from Kismia
Hello, Hiram! We are really sorry to hear that you did not like our website, but all comments are left from real users who have used our platform. Unfortunately, not everyone can find a perfect match, however most users are happy with the service provided. The search for interlocutors is based on your geolocation. Please authorize access for a more accurate search. We would like to point out that our website is for dating purposes only and has never been associated with scam. We don't use bots because we value live communication. That's why we created the automatic greetings feature, which helps you make the first step. To get answers faster, just send messages first or reply to those who are online now! To provide our users with continuous services, an automatic payment renewal system is used. Subscription can be stopped in your profile whenever you want. Please contact us at support@kismia.com - we will be happy to help you!
The support service
The support service responded very quickly to my message. However, the solution did not come immediately
April 30, 2024
Unprompted review
There is lots more women on this site…
There is lots more women on this site and ready to meet you, don't wait!
April 29, 2024
Unprompted review
Reply from Kismia
Hi, Mariusz! We appreciate your feedback. Wish you a pleasant stay on our website. In the meantime, do not forget to rate the website, thank you!
Fake app - run away
Fake app. Full of bots why randomly choose location and does not understand normal english.I have paid premium and regreted.
April 24, 2024
Unprompted review
Reply from Kismia
Hello, Bruno! The search for interlocutors is based on your geolocation. Please authorize access for a more accurate search. If there are few users in your city, the system will display interlocutors from nearby cities. Also, many people are afraid to start a conversation first and activate the automatic greetings. If you are bothered by this option - you can contact our support team and we will be happy to help you turn it off. Also if you have any other questions about the language or anything - don't be afraid to write to us and we'll help you figure it all out.
Mary & collegues handled my…
Mary & collegues handled my subscription issue well. Response was fast and correct.
Customer support team worked well.
April 23, 2024
Unprompted review
Thanks a lot Maria to help me
Thanks a lot Maria to help me, she's very good helping
April 20, 2024
Unprompted review
SCAM! DON’T WASTE A SINGLE PENNY ON THE APP
I totally agree with everyone saying this app is a scam. IT IS INDEED lol! I have even spent money on the app to be able to text and be a bit more visible because what do u not pay for these days if not to text only? Anyway, this app fills your hope with quick messages from random women, they don’t even seem like genuine messages, they are automated messages because every single one of them don’t even have the punctuality that a human would use. It is AI generated tools. The moment you reply, absolutely nothing comes from it even days or weeks after. Men, go out there and harness your socialising skills. This app is a useless tool to NOT get women no matter how much you pay for the app. The useless staff of this app will keep telling you “oh just be more patient, it will come” And you keep on paying like an idiot. Don’t fall for this low blow and move on with something else!
April 19, 2024
Unprompted review
Reply from Kismia
Hello, Calom! We would like to point out that our site is for dating purposes only and has never been associated with scam. Now you can freely contact all Premium users. We also want to assure you that registration on our website is available only to real people. You may have that impression because of the automatic greetings. This feature helps you strike up more conversations and potentially get to know each other faster. If you are bothered by this option, please, contact us via our email support@kismia.com - we will be happy to help you turn it off.
This site is a scam site i receive 78…
This site is a scam i received 78 likes replied back with a like and a message and not one return message.Seems like when my membership is about to be up i receive several likes and messages each day and again still no replys back from people who liked me 1st HUMMMMMMMM SCAM save your money . 238 likes and not one conversation to carrey on lol.
April 9, 2024
Unprompted review
Reply from Kismia
Hello, Carmen! We would like to point out that our site is for dating purposes only and has never been associated with scam. Not all users visit the site every day, so the response may not come immediately. Be patient and keep taking the initiative. Please wait and someone who likes you will send you a message. We recommend you to write to users who are currently online. Many people are afraid to start a conversation first and activate the automatic greetings. If you are bothered by this option - you can contact our support team and we will be happy to help you turn it off.
Responsive and unique
It is refreshing to find a site that responds to their customer concerns in a timely manner. My question was answered within a few hours of my asking. The site also offers a unique format, and a lot of single people! I'm glad to finally find a fun site to be on!
April 9, 2024
Unprompted review
Margo has been good on support
Margo has been good on support, He/She handled my subscription and refund process very well, We both had an understanding and it was processed within a day.
It's a pity that we have to get through to the subscription part because the product is not working well.
Thanks for their support but the app/web app itself is not the one to die for.
April 5, 2024
Unprompted review
Reply from Kismia
Hello, Ndalama! Thank you for taking the time to share your impressions with our readers. We are constantly working on improving the quality of the website. If you have any problems or suggestions, we'd appreciate it if you could contact us via our email support@kismia.com.
The grand I spoke to Kevin was able to…
The grand I spoke to Kevin was able to help me resolve the situation and advised what to do with the situation
April 2, 2024
Unprompted review
Amazing....
March 30, 2024
Unprompted review
Maria was very helpful and pleasant.
Maria was very helpful and pleasant
March 23, 2024
Unprompted review
The customer service I just dealt with…
The customer service I just dealt with was one of the best I've experienced she was clear and factual new exactly what too do and fixed every issue to my satisfactory big thumbs up well done 👍👍
March 22, 2024
Unprompted review
Full of bitcoin scammers
Full of bitcoin scammers. I have chatted with 5 guys at 1 go all of them claiming to be traders. They all use a trading platform called teagolden They sound sweet but believe me They are thieves. They quickly ask for your socials and later They will tell you about trading. Don't fall prey please 🙏
March 8, 2024
Unprompted review
Reply from Kismia
Hi, Vimbayi! We're very sorry to hear about your situation. All the conversations are built independently with every user. You can always send a complaint about the user you suspect is cheating by clicking the "Block and report" button on your profile. This will help us verify the information and take action. Feel free to get back to us if you have any questions!
Nice found what I needed
March 20, 2024
Unprompted review
A wonderful experience
A wonderful experience. Thank you Kisma for the opportunity to find my match. It really helps alot.
Thank you Kevin for being a wonderful contact regarding communication with my subscription.
March 20, 2024
Unprompted review
Well... dont trust
Well, I dont have a picture, dont have a profile....but still i recieve all kinds of questions.... Answer from Kismia
My question: why do i recieve reaction without profile...?
"This could be attributed to the feature of smart messages, which are designed to attract users' attention and encourage interaction."
March 14, 2024
Unprompted review
Reply from Kismia
Hello! If you receive notifications from our site it means that your profile is still active. Many people are afraid to start a conversation first and activate the automatic greetings. Please contact us at support@kismia.com and we will be happy to help you turn this function off.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.